AWS Machine Learning

MARCH 14, 2024

We provide an overview of key generative AI approaches, including prompt engineering, Retrieval Augmented Generation (RAG), and model customization. Building large language models (LLMs) from scratch or customizing pre-trained models requires substantial compute resources, expert data scientists, and months of engineering work.

Best practices 132

Best practices Engineering Chatbots Enterprise 132

CSM Practice

MAY 13, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

Best practices 128

Best practices SaaS Customer centricity Finance 128

AWS Machine Learning

FEBRUARY 12, 2025

Curated judge models : Amazon Bedrock provides pre-selected, high-quality evaluation models with optimized prompt engineering for accurate assessments. Expert analysis : Data scientists or machine learning engineers analyze the generated reports to derive actionable insights and make informed decisions. keys()) & set(metrics2.keys())

Metrics 94

Metrics Engineering APIs Benchmark 94

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Automate Price Calculations and Adjustments Utilize real-time pricing engines within CPQ to dynamically calculate prices based on market trends, cost fluctuations, and competitor benchmarks.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

FEBRUARY 11, 2025

Enhancing AWS Support Engineering efficiency The AWS Support Engineering team faced the daunting task of manually sifting through numerous tools, internal sources, and AWS public documentation to find solutions for customer inquiries. Configure IAM Identity Center You can only have one IAM Identity Center instance per account.

Enterprise 92

Enterprise Engineering APIs Best practices 92

AWS Machine Learning

MARCH 25, 2025

Prerequisites To follow along with this post, you need an AWS account with the appropriate permissions. Considerations and best practices When implementing the Session Management APIs, consider these key practices for optimal results: Session lifecycle management Plan your session lifecycles carefully, from creation to termination.

APIs 114

APIs Management Government Healthcare 114

AWS Machine Learning

JULY 7, 2022

You liked the overall experience and now want to deploy the bot in your production environment, but aren’t sure about best practices for Amazon Lex. In this post, we review the best practices for developing and deploying Amazon Lex bots, enabling you to streamline the end-to-end bot lifecycle and optimize your operations.

Best practices 93

Best practices Metrics APIs Accountability 93

AWS Machine Learning

MARCH 27, 2025

Based on our experiments using best-in-class supervised learning algorithms available in AutoGluon , we arrived at a 3,000 sample size for the training dataset for each category to attain an accuracy of 90%. Sonnet prediction accuracy through prompt engineering. The agent mentions Engineering confirmed memory leak in version 5.1.2

Education 96

Education Engineering APIs Enterprise 96

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 97

Accountability Best practices Scripts Engineering 97

AWS Machine Learning

JANUARY 28, 2025

By documenting the specific model versions, fine-tuning parameters, and prompt engineering techniques employed, teams can better understand the factors contributing to their AI systems performance. He holds a PhD in Telecommunications Engineering and has experience in software engineering.

Management 104

Management APIs Engineering Metrics 104

AWS Machine Learning

MARCH 14, 2025

Best practices The following are some ways you can improve the performance for your use case: Implement Security Groups , Network Access Control Lists (NACLs) , and Amazon Route 53 Resolver DNS Firewall domain lists to control access to the sandbox environment. Outside of work, he enjoys sports, lifting, and running marathons.

APIs 111

APIs Engineering CRM Enterprise 111

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 129

Scripts Best practices Engineering Accountability 129

AWS Machine Learning

FEBRUARY 21, 2025

We implemented an AWS multi-account strategy, standing up Amazon SageMaker Studio in a build account using a network-isolated Amazon VPC. The solution consists of the following components: Data ingestion: Data is ingested into the data account from on-premises and external sources. Analytic data is stored in Amazon Redshift.

Engineering 72

Engineering Finance Accountability Analytics 72

AWS Machine Learning

MARCH 13, 2024

To develop models for such use cases, data scientists need access to various datasets like credit decision engines, customer transactions, risk appetite, and stress testing. This post walks through the steps involved in configuring S3 Access Points to enable cross-account access from a SageMaker notebook instance.

Accountability 117

Accountability Engineering Enterprise Big data 117

AWS Machine Learning

NOVEMBER 7, 2024

SageMaker JumpStart is a machine learning (ML) hub that provides a wide range of publicly available and proprietary FMs from providers such as AI21 Labs, Cohere, Hugging Face, Meta, and Stability AI, which you can deploy to SageMaker endpoints in your own AWS account. They’re illustrated in the following figure.

Enterprise 113

Enterprise APIs Government Accountability 113

The Petrova Experience

DECEMBER 17, 2024

”) Now, on to the best practice trends. These are the best practices that will define air travel over the next fifty years. These six airport best practice trends for 2025 are a wise place to start. Future wayfinding must account for this shift by lowering signs to eye level.

Transportation 75

Transportation Best practices Construction Wait times 75

AWS Machine Learning

MARCH 21, 2023

With Service Quotas, you can view the maximum number of resources, actions, or items in your AWS account or AWS Region. Previously, users would sometimes reach an adjustable account limit for some particular instance type and have to manually request a limit increase from AWS. For instructions, refer to Secure Your AWS Account.

Best practices 94

Best practices Metrics Accountability Engineering 94

AWS Machine Learning

FEBRUARY 25, 2025

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account Access to the Alation service with the ability to create new policies and access tokens. As a security best practice, storing the client application data in Secrets Manager is recommended.

Enterprise 93

Enterprise Engineering APIs Accountability 93

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4

Accountability 90

Accountability APIs Metrics Engineering 90

AWS Machine Learning

FEBRUARY 1, 2024

There are unique considerations when engineering generative AI workloads through a resilience lens. If you’re performing prompt engineering, you should persist your prompts to a reliable data store. In the low-latency case, you need to account for the time it takes to generate the embedding vectors.

Best practices 136

Best practices Engineering SaaS Accountability 136

AWS Machine Learning

OCTOBER 20, 2023

Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards. The architecture maps the different capabilities of the ML platform to AWS accounts.

Government 129

Government Engineering Accountability Enterprise 129

CSM Magazine

FEBRUARY 28, 2025

Todays bad actors use complex techniques that may involve synthetic identities, social engineering, hacking, or infiltrating legitimate systems to surreptitiously divert funds. News of compromised accounts or large-scale fraud can spread rapidly, shaking customer confidence and even causing long-term brand damage.

Government 52

Government Finance Best practices Banking 52

JivoChat

MAY 16, 2022

Counting on an SEO checklist is going to help you to identify the changes you can do to rank better on search engines such as Google, for the keywords you are aiming at. When you create a sitemap, you make it easier for search engines to crawl your website and index its pages. Set Up Google Analytics. Create a Sitemap. On-Page SEO.

Best practices 75

Best practices Engineering Analytics Marketing 75

AWS Machine Learning

MARCH 14, 2025

This post focuses on RAG evaluation with Amazon Bedrock Knowledge Bases, provides a guide to set up the feature, discusses nuances to consider as you evaluate your prompts and responses, and finally discusses best practices. He has two graduate degrees in physics and a doctorate in engineering. He has an M.S.

Metrics 83

Metrics Best practices Engineering APIs 83

AWS Machine Learning

NOVEMBER 12, 2024

In this blog post, we demonstrate prompt engineering techniques to generate accurate and relevant analysis of tabular data using industry-specific language. NOTE : Since we used an SQL query engine to query the dataset for this demonstration, the prompts and generated outputs mention SQL below.

Engineering 108

Engineering Real estate Government Big data 108

AWS Machine Learning

JANUARY 24, 2025

To mitigate these risks, implement best practices like multi-factor authentication (MFA), rate limiting, secure session management, automatic session timeouts, and regular token rotation. To mitigate the issue, implement data sanitization practices through content filters in Amazon Bedrock Guardrails.

APIs 109

APIs Scripts Best practices Management 109

Outsource Consultants

FEBRUARY 18, 2025

Proactive quality control is the engine that powers this positive cycle. This fosters a sense of shared ownership and accountability. Process Improvement: Provide training on best practices and process improvements to enhance service delivery. It sets the bar high and provides the framework to maintain it.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

FEBRUARY 21, 2023

In addition to choosing the right deployment strategy, that strategy should be implemented using a reliable mechanism that includes MLOps practices. In a broader model development picture, models are typically trained in a data science development account.

Best practices 89

Best practices Accountability Metrics Engineering 89

ShepHyken

NOVEMBER 18, 2022

B2B customer service best practices . The customer support partner takes the customer’s requirements into account and creates exactly what is required of them. B2B is very client-centric and always considers the interests and requirements of clients in order to achieve the most productive result of mutual work.

B2B 174

B2B Customer Support Best practices Coaching 174

Eptica

OCTOBER 8, 2021

You might also be interested in these posts: Migrating call accounting to the cloud? Why we need to think of the contact centre as a revenue engine. Categorie(s): Best Practice Trends & Markets From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

AWS Machine Learning

APRIL 3, 2025

These documents are internally called account plans (APs). In 2024, this activity took an account manager (AM) up to 40 hours per customer. In this post, we showcase how the AWS Sales product team built the generative AI account plans draft assistant. Its a game-changer for serving my full portfolio of accounts.

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Eptica

OCTOBER 4, 2021

You might also be interested in these posts: Migrating call accounting to the cloud? Why we need to think of the contact centre as a revenue engine. Tags: National Customer Service Week, Customer Service Categories: Best Practice. Share this page on: Tweet. Here’s what to consider.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

AWS Machine Learning

AUGUST 6, 2024

Customization includes varied techniques such as Prompt Engineering, Retrieval Augmented Generation (RAG), and fine-tuning and continued pre-training. Prompt Engineering involves carefully crafting prompts to get a desired response from LLMs. Amazon Bedrock supports multiple prompt engineering techniques. Learn more here.

Engineering 137

Engineering Construction Entertainment Chatbots 137

AWS Machine Learning

NOVEMBER 15, 2024

xlarge", n_instances=1) If the endpoint is already created using SageMaker Studio, you can simply connect to it: co.connect_to_endpoint(endpoint_name="cohere-embed-english-v3") Consider the following best practices: Choose an appropriate instance type based on your performance and cost requirements. This example uses ml.g5.xlarge,

Benchmark 107

Benchmark Enterprise Construction Engineering 107

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Reuben Kats @grab_results. One of the most undervalued call center metrics is…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Hodusoft

MARCH 18, 2025

If you are already logged into your social media account, click on the search bar, and type the name of one or multiple e-commerce companies you can think of. Best Practices for Successful Social Media Integration What Challenges Can E-commerce Companies Overcome with Social Media Integration? Here are some best practices: 1.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

pindrop

JUNE 23, 2020

Fraudsters exploit IVRs to surveil accounts and to operationalize their fraud and planning tactics. . Highly trained and organized, professional fraudsters can manipulate even seasoned agents into taking over accounts. At-risk accounts across communication channels. A simplified way to identify at-risk accounts .

Interactive Voice Response 117

Interactive Voice Response Contact Center Call flow Accountability 117