AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

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Scripts Best practices Engineering Accountability 129

AWS Machine Learning

NOVEMBER 22, 2024

The diagram shows several accounts and personas as part of the overall infrastructure. Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. The following diagram gives a high-level illustration of the use case.

Government 67

Government Banking Accountability Engineering 67

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. Why do businesses need call center management?

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Best practices Call Center Omni-channel support Management 52

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4

Accountability 86

Accountability APIs Metrics Engineering 86

Callminer

NOVEMBER 9, 2020

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Some fraudsters build a rapport with a particular agent or retail associate over time before requesting that they send a financial sum to their bank account.

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Call Center Banking Contact Center Accountability 345

CSM Practice

MAY 13, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

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Best practices SaaS Customer centricity Finance 128

AWS Machine Learning

FEBRUARY 21, 2023

In addition to choosing the right deployment strategy, that strategy should be implemented using a reliable mechanism that includes MLOps practices. In a broader model development picture, models are typically trained in a data science development account.

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Best practices Accountability Metrics Engineering 83

AWS Machine Learning

FEBRUARY 1, 2024

There are unique considerations when engineering generative AI workloads through a resilience lens. If you’re performing prompt engineering, you should persist your prompts to a reliable data store. In the low-latency case, you need to account for the time it takes to generate the embedding vectors.

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Best practices Engineering SaaS Accountability 134

AWS Machine Learning

OCTOBER 3, 2024

In this post, we describe how Aviva built a fully serverless MLOps platform based on the AWS Enterprise MLOps Framework and Amazon SageMaker to integrate DevOps best practices into the ML lifecycle. Developers can use the AWS Cloud Development Kit (AWS CDK) to customize the solution to align with the company’s specific account setup.

APIs 91

APIs Construction Engineering Accountability 91

pindrop

NOVEMBER 12, 2020

60% of fraud begins in or touches it and while you are aware of the media reported mega-breaches that have plagued companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Account Takeover Is The Goal. They start in your IVR.

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Best practices Contact Center Interactive Voice Response Engineering 57

AWS Machine Learning

OCTOBER 20, 2023

Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards. The architecture maps the different capabilities of the ML platform to AWS accounts.

Government 126

Government Engineering Accountability Enterprise 126

ChurnZero

MAY 9, 2024

Time flies, accounts fall through the cracks, renewals get harder, and you miss upsell opportunities. In just 15 minutes of his CSM Appreciation Week tune-up mini webinar, Ryan showed us a three-step customer success outreach technique that’ll get you closer to hitting your accounts more regularly. So what can you do to fix it?

Accountability 52

Accountability Upselling Coaching Best practices 52

JivoChat

APRIL 19, 2021

You’ll learn what platforms to use, what software is available, and best practices for ensuring your strategy supports your long-term goals. eMarketer projects that worldwide retail ecommerce will surpass $6 trillion in 2024, accounting for 21.8% Comparison shopping engines. Multichannel Ecommerce Best Practices.

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Multichannel Best practices Engineering Analytics 52

Connecting the Dots

JUNE 30, 2021

Turning data into an action plan where performance accountability is assigned to staff is essential for progress. Sixteen best practices for survey execution will ensure you field surveys and deliver an impactful product like a seasoned professional. READ the full article here. .

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Best practices Surveys Engineering Consulting 62

AWS Machine Learning

NOVEMBER 19, 2024

AI-powered email processing engine – Central to the solution, this engine uses AI to analyze and process emails. The AI engine accesses this resource to pull relevant information needed to effectively address customer inquiries. Deploy the AWS CDK project to provision the required resources in your AWS account.

APIs 95

APIs Management Engineering Enterprise 95

AWS Machine Learning

AUGUST 6, 2024

Customization includes varied techniques such as Prompt Engineering, Retrieval Augmented Generation (RAG), and fine-tuning and continued pre-training. Prompt Engineering involves carefully crafting prompts to get a desired response from LLMs. Amazon Bedrock supports multiple prompt engineering techniques. Learn more here.

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Engineering Construction Chatbots Entertainment 134

AWS Machine Learning

OCTOBER 15, 2024

cdk bootstrap aws:// / Deploy the CloudFormation template in your AWS account and selected Region: cdk deploy After the AWS CDK is deployed successfully, you can follow the steps in the next section to create an Amazon Cognito user. Sign in to the AWS Management Console of your account and select the Region for your deployment.

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AWS Machine Learning

NOVEMBER 15, 2024

They provide comprehensive insights into the intended use cases, limitations, responsible AI design principles, and best practices for deployment and performance optimization of our AI services. To learn more about CoT and other prompt engineering techniques for Amazon Bedrock LLMs, see General guidelines for Amazon Bedrock LLM users.

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APIs Government Best practices Metrics 103

AWS Machine Learning

OCTOBER 2, 2024

Because this is an emerging area, best practices, practical guidance, and design patterns are difficult to find in an easily consumable basis. This integration makes sure enterprises can take advantage of the full power of generative AI while adhering to best practices in operational excellence.

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Government APIs Enterprise Best practices 121

AWS Machine Learning

JUNE 11, 2024

The diverse and rich database of models brings unique challenges for choosing the most efficient deployment infrastructure that gives the best latency and performance. For example, for mixed AI workloads, the AI inference is part of the search engine service with real-time latency requirements.

Engineering 106

Engineering Benchmark Accountability Best practices 106

AWS Machine Learning

SEPTEMBER 5, 2024

As generative artificial intelligence (AI) continues to revolutionize every industry, the importance of effective prompt optimization through prompt engineering techniques has become key to efficiently balancing the quality of outputs, response time, and costs. You can also find the complete code example in amazon-bedrock-samples.

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Management Engineering Best practices Metrics 134

Help Scout

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management?

Accountability 66

Accountability Management Upselling Education 66

AWS Machine Learning

OCTOBER 24, 2024

Agentic workflows are a fresh new perspective in building dynamic and complex business use- case based workflows with the help of large language models (LLM) as their reasoning engine or brain. The agent can recommend software and architecture design best practices using the AWS Well-Architected Framework for the overall system design.

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APIs Best practices Construction Engineering 96

AWS Machine Learning

OCTOBER 29, 2024

Security – The solution uses AWS services and adheres to AWS Cloud Security best practices so your data remains within your AWS account. Implementation and best practices The solution is designed to be modular and flexible so you can customize it according to your specific requirements.

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Best practices Feedback Metrics APIs 112

AWS Machine Learning

NOVEMBER 13, 2024

With the unification of SageMaker Model Cards and SageMaker Model Registry, architects, data scientists, ML engineers, or platform engineers (depending on the organization’s hierarchy) can now seamlessly register ML model versions early in the development lifecycle, including essential business details and technical metadata.

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Government Engineering Metrics APIs 105

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

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Government Management APIs Accountability 92

CSM Practice

MAY 16, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

Best practices 52

Best practices SaaS Customer centricity Finance 52

AWS Machine Learning

MAY 9, 2024

They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld.

Government 131

Government Best practices Benchmark Metrics 131

JivoChat

JANUARY 17, 2021

For instance, if you were processing month-end accounts and ran into difficulty with a transaction, you could request immediate “reactive” support via the live chat tool. Live Chat Support Best Practices. In this section, we’ll cover live chat support best practices for both customer support agents and managers.

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Best practices CRM Customer Support Personalization 52

Eptica

OCTOBER 8, 2021

You might also be interested in these posts: Migrating call accounting to the cloud? Why we need to think of the contact centre as a revenue engine. Categorie(s): Best Practice Trends & Markets From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control.

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Customer Service Best practices Engineering Accountability 120

Eptica

OCTOBER 4, 2021

You might also be interested in these posts: Migrating call accounting to the cloud? Why we need to think of the contact centre as a revenue engine. Tags: National Customer Service Week, Customer Service Categories: Best Practice. Share this page on: Tweet. Here’s what to consider.

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Customer Service Best practices Engineering Accountability 120

AWS Machine Learning

AUGUST 26, 2024

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Personalized content will be generated at every step, and collaboration within account teams will be seamless with a complete, up-to-date view of the customer.

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Sales Accountability Feedback Metrics 126

AWS Machine Learning

MAY 7, 2024

Rather than requiring extensive feature engineering and dataset labeling, LLMs can be fine-tuned on small amounts of domain-specific data to quickly adapt to new use cases. This post walks through examples of building information extraction use cases by combining LLMs with prompt engineering and frameworks such as LangChain.

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Engineering Technical Support Chatbots Best practices 123

Totango

JULY 17, 2024

Three tricks we used to accomplish this include: Be RACI: Using a responsibility assignment matrix (aka a RACI—Responsible, Accountable, Consulted, Informed—matrix) has helped us to clearly define the roles and responsibilities between our CS and sales teams. Start with something.

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Sales Metrics Accountability Benchmark 97

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

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Best practices Benchmark Transportation Engineering 133

AWS Machine Learning

NOVEMBER 24, 2023

With that, the need for data scientists and machine learning (ML) engineers has grown significantly. Data scientists and ML engineers require capable tooling and sufficient compute for their work. JuMa is now available to all data scientists, ML engineers, and data analysts at BMW Group.

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Engineering Analytics Self service Government 95

AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge.

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Analytics Engineering Government Best practices 129