Accountability, Best practices and Enterprise

Governing ML lifecycle at scale: Best practices to set up cost and usage visibility of ML workloads in multi-account environments

AWS Machine Learning

NOVEMBER 14, 2024

For a multi-account environment, you can track costs at an AWS account level to associate expenses. A combination of an AWS account and tags provides the best results. For multiple accounts, assign mandatory tags to each one, identifying its purpose and the owner responsible.

Government

Government Best practices Accountability APIs

Best practices for building robust generative AI applications with Amazon Bedrock Agents – Part 1

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. None What is the balance for the account 1234?

Best practices

Best practices APIs Metrics Benchmark

Best practices for building robust generative AI applications with Amazon Bedrock Agents – Part 2

AWS Machine Learning

OCTOBER 21, 2024

In Part 1 of this series, we explored best practices for creating accurate and reliable agents using Amazon Bedrock Agents. The first step to achieve comprehensive logging is to enable Amazon Bedrock model invocation logging to capture prompts and responses securely in your account.

Best practices

Best practices APIs Entertainment Construction

Scheduling Software for Call Centers: Buying Tips & Best Practices

Callminer

MARCH 9, 2020

That’s why it’s important to make use of the best tools available for the job.” ” – 15 Best Practices For Effective Call Center Management , Sling. ” – Ryan Murphy, 4 Steps to Successfully Buying Enterprise Software , Bullhorn; Twitter: @Bullhorn. ” – Jones, Elden F.,

Best practices

Best practices Call Center Analytics Metrics

Streamline workflow orchestration of a system of enterprise APIs using chaining with Amazon Bedrock Agents

AWS Machine Learning

SEPTEMBER 13, 2024

Prerequisites Before proceeding, make sure you have the following resources set up: An AWS account. If you don’t have an account, you can sign up for one. The following screenshot shows the three Amazon Bedrock agents that were deployed in your account. Delete the deployed stack using the AWS CloudFormation console.

APIs

APIs Enterprise Best practices Accountability

Best practices to build generative AI applications on AWS

AWS Machine Learning

MARCH 14, 2024

When applying these approaches, we discuss key considerations around potential hallucination, integration with enterprise data, output quality, and cost. By the end, you will have solid guidelines and a helpful flow chart for determining the best method to develop your own FM-powered applications, grounded in real-life examples.

Best practices

Best practices Engineering Chatbots Enterprise

Customer Success Team Structure: Four Best Practices

Totango

OCTOBER 25, 2022

Customer-facing CSMs who interact directly with customers and supervise customer accounts. Account Managers : These are CSMs assigned to individual customer accounts. How to Structure a Customer Success Team: Four Best Practices. Team Leaders who report to executives and supervise customer-facing team members.

Best practices

Best practices Chief Customer Officer Customer centricity Sales

Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

NOVEMBER 7, 2024

To move faster, enterprises need robust operating models and a holistic approach that simplifies the generative AI lifecycle. With AWS IAM Identity Center , you can create or connect workforce users and centrally manage their access across their AWS accounts and applications.

Enterprise

Enterprise APIs Government Accountability

Build private and secure enterprise generative AI applications with Amazon Q Business using IAM Federation

AWS Machine Learning

AUGUST 22, 2024

Amazon Q Business is a conversational assistant powered by generative artificial intelligence (AI) that enhances workforce productivity by answering questions and completing tasks based on information in your enterprise systems, which each user is authorized to access.

Enterprise

Enterprise APIs Accountability Management

B2B Customer Segmentation: Six Best Practices

Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. Six Best Practices for B2B Customer Segmentation. Effective B2B customer segmentation depends on adhering to best practices. You can then pursue segmented responses based on how healthy their accounts are.

Best practices

Best practices B2B Journey mapping Upselling

Training large language models on Amazon SageMaker: Best practices

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices

Best practices APIs Transportation Scripts

5 Best Practices for Hiring a Customer Success Manager

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates. Suggesting upsells.

Best practices

Best practices Management Brand ambassadors Upselling

7 Digital Customer Experience Best Practices for Higher Satisfaction

Totango

AUGUST 11, 2021

Here are 7 digital customer experience best practices. For example, if data indicates that a customer has not completed their account profile, a workflow can be triggered which sends the customer a reminder and a link to a tutorial on how to finish their profile. Use Messaging Which Connects with Your Target Audience.

Best practices

Best practices Customer Experience Upselling Interactive Voice Response

Customer Success in SaaS: A Complete Guide & Best Practices

Totango

JUNE 24, 2022

SaaS technology and supporting apps should be used to implement a data-driven approach to customer success, automate best practices, monitor results, and manage performance. To achieve performance goals, best practices should be defined and automated for each customer journey stage. Here are five keys to doing it right.

Best practices

Best practices SaaS Journey mapping B2C

6 B2B Customer Segmentation Best Practices

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Here are 6 B2B customer segmentation best practices to help make that happen: Stay Goal-Focused. To maximize the benefits of B2B customer segmentation, follow these best practices. .

Best practices

Best practices B2B Enterprise Accountability

Customer Success Manager Salary Best Practices

CSM Practice

MAY 28, 2020

In this guide, let’s explore the available compensation plans, the right framework for thinking about customer success manager salary, and best practices. There is an ongoing debate in the customer success field around the best customer success manager salary structure. Popular Customer Success Manager Salary Plans.

Best practices

Best practices Management SaaS Metrics

6 SaaS Customer Retention Best Practices

Totango

APRIL 24, 2020

Rather, customer retention for SaaS enterprises is a result of the customer experience. It is an outcome based on an emotional reaction and connection to the performance of a supplier and the value a customer experiences through using that enterprise’s product. 6 SaaS Customer Retention Best Practices.

Best practices

Best practices Customer retention SaaS Enterprise

Streamline Sales Processes with Enterprise CPQ

Cincom

MAY 8, 2024

From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Related: What Is Configure Price Quote Software?

Enterprise

Enterprise Sales CRM Upselling

7 Customer Onboarding Best Practices

Totango

OCTOBER 23, 2020

By utilizing certain customer onboarding best practices in your enterprise, you can ensure that your clients successfully learn to use your product, see its value for their business, and start on the right path toward high lifetime value. 7 Customer Onboarding Best Practices to Set Clients Up for Success.

Best practices

Best practices Metrics Enterprise Feedback

6 Voice of the Customer Best Practices You Should Implement

Totango

MARCH 6, 2020

Voice of the Customer best practices turns words into action. Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Share Feedback Across Your Enterprise.

Best practices

Best practices Upselling Feedback Enterprise

Set up cross-account Amazon S3 access for Amazon SageMaker notebooks in VPC-only mode using Amazon S3 Access Points

AWS Machine Learning

MARCH 13, 2024

Typically, these datasets are aggregated in a centralized Amazon Simple Storage Service (Amazon S3) location from various business applications and enterprise systems. This post walks through the steps involved in configuring S3 Access Points to enable cross-account access from a SageMaker notebook instance.

Accountability

Accountability Engineering Enterprise Big data

How to Communicate Effectively with Customers: Best Practices

Cincom

MAY 8, 2024

The key stages include: Initial Research: Early messaging should focus on educating prospects with thought leadership content detailing industry trends and best practices. Cincom Eloquence allows enterprises to manage branding and messaging efficiently at scale while delighting customers with more relevant interactions.

Best practices

Best practices Metrics Education CRM

5 Best Practices to Encourage Customer-Centric Growth

Totango

FEBRUARY 4, 2020

What makes customer-centric growth so valuable for modern enterprises—and how can you create an effective strategy to promote it? This shift is rooted in the concept that when your customers succeed, so does your enterprise. 5 Best Practices for Customer-Centric Growth. 5 Best Practices for Customer-Centric Growth.

Customer centricity

Customer centricity Best practices Upselling Enterprise

Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

JULY 23, 2019

To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback. Can they give customer discounts?

Best practices

Best practices Feedback Call Center Coaching

Customer Success Team Accountability Gets You Closer to Your Goals

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. .

Accountability

Accountability SaaS Best practices Enterprise

Proactive Outreach & Debt Collection Best Practices with Compliance Hub

Aspect

JULY 23, 2021

Aspect Unified IP is the premier enterprise contact center solution for high volume, compliant customer outreach. The post Proactive Outreach & Debt Collection Best Practices with Compliance Hub appeared first on Aspect Blogs. Customers want to be notified of those things as soon as possible. .

Best practices

Best practices contact center solutions Contact Center Enterprise

Build enterprise-ready generative AI solutions with Cohere foundation models in Amazon Bedrock and Weaviate vector database on AWS Marketplace

AWS Machine Learning

JANUARY 24, 2024

Additionally, enterprises must ensure data security when handling proprietary and sensitive data, such as personal data or intellectual property. This post discusses how enterprises can build accurate, transparent, and secure generative AI applications while keeping full control over proprietary data. Where is the data processed?

Enterprise

Enterprise APIs Advertising Technology

Achieve operational excellence with well-architected generative AI solutions using Amazon Bedrock

AWS Machine Learning

OCTOBER 2, 2024

Large enterprises are building strategies to harness the power of generative AI across their organizations. Because this is an emerging area, best practices, practical guidance, and design patterns are difficult to find in an easily consumable basis. What’s different about operating generative AI workloads and solutions?

Government

Government APIs Enterprise Best practices

5 SaaS Renewal Process Best Practices for Customer Retention

Totango

FEBRUARY 7, 2019

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer.

Best practices

Best practices SaaS Customer retention Upselling

5 Best Practices for a Remote Customer Success Team

Totango

MAY 22, 2020

Whatever the case, following a few tried-and-true best practices for remote customer success teams can make a positive impact on your team’s effectiveness. Best Practices for a Remote Customer Success Team. Some of these practices are unique to working from home. Set Your Team Up for Success.

Best practices

Best practices Metrics Telecommunications Morale

Time to Value: Customer Success Best Practices to Help Your Customers Grow

Totango

DECEMBER 19, 2019

Customers have specific goals to drive the growth and success of their enterprise. It is dependent on the enterprise-wide dedication to delivering value quickly and the actual measure of how long it takes for the customer to realize value. Best Practices for a Fast Time to Value. Effective Customer Engagements.

Best practices

Best practices Enterprise Education Accountability

How to Improve NPS: 6 Best Practices for Your CS Team

Totango

JUNE 23, 2020

The COVID-19 pandemic has created uncertainty across the market and enterprises of all kinds are looking for a solid understanding of their customer base as they prepare for recovery. Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Turn Data into Actions.

Best practices

Best practices Brand ambassadors Surveys Enterprise

Customer Data Insights: Best Practices for Tracking and Taking Action

Totango

JANUARY 2, 2020

3 Best Practices for Using Customer Data Insights . Following certain best practices can help you get the most out of your data: 1. Example: If a new CSM is transitioning to an account, they will need to quickly catch up on the status of the campaign. Connect customer data points.

Best practices

Best practices Customer centricity Surveys CRM

Governing the ML lifecycle at scale, Part 3: Setting up data governance at scale

AWS Machine Learning

NOVEMBER 22, 2024

The data mesh architecture aims to increase the return on investments in data teams, processes, and technology, ultimately driving business value through innovative analytics and ML projects across the enterprise. The diagram shows several accounts and personas as part of the overall infrastructure.

Government

Government Banking Accountability Engineering

Derive meaningful and actionable operational insights from AWS Using Amazon Q Business

AWS Machine Learning

JULY 17, 2024

This post shows how to use AWS generative artificial intelligence (AI) services , like Amazon Q Business , with AWS Support cases, AWS Trusted Advisor , and AWS Health data to derive actionable insights based on common patterns, issues, and resolutions while using the AWS recommendations and best practices enabled by support data.

Scripts

Scripts APIs Enterprise Accountability

Best practices for configuring a customer health score (and why single health score fails)

CustomerSuccessBox

JUNE 5, 2019

The best practices for configuring a health score include. At each stage, you need some kind of a health score to evaluate the status of the account and decide how you would engage with the account to take it ahead in the journey. Applying it back to health of an account, a single customer health score is a deception.

Best practices

Best practices SaaS Accountability B2B

How Aviva built a scalable, secure, and reliable MLOps platform using Amazon SageMaker

AWS Machine Learning

OCTOBER 3, 2024

In this post, we describe how Aviva built a fully serverless MLOps platform based on the AWS Enterprise MLOps Framework and Amazon SageMaker to integrate DevOps best practices into the ML lifecycle. This structure is depicted in the following architecture diagram.

APIs

APIs Construction Engineering Accountability

The customer success outreach technique for hitting all of your accounts with value, regularly

ChurnZero

MAY 9, 2024

Time flies, accounts fall through the cracks, renewals get harder, and you miss upsell opportunities. In just 15 minutes of his CSM Appreciation Week tune-up mini webinar, Ryan showed us a three-step customer success outreach technique that’ll get you closer to hitting your accounts more regularly. So what can you do to fix it?

Accountability

Accountability Upselling Coaching Best practices

Implement secure API access to your Amazon Q Business applications with IAM federation user access management

AWS Machine Learning

NOVEMBER 22, 2024

Amazon Q Business is a conversational assistant powered by generative AI that enhances workforce productivity by answering questions and completing tasks based on information in your enterprise systems, which each user is authorized to access. This step is performed by the IAM or security administrator in your organization.

APIs

APIs Scripts Management Enterprise

The Top 5 Customer Escalation Best Practices You Need to Know

Totango

MARCH 28, 2019

While it’s certainly true that you should pay close attention to customer complaints, the customer escalation best practices you really need are geared toward using the situation as a chance to grow trust and confidence with your customer. Customer Escalation Best Practices. Prevention through education.

Best practices

Best practices Education Accountability Enterprise

Enterprise administrative controls, simple sign-up, and expanded programming language support for Amazon CodeWhisperer

AWS Machine Learning

NOVEMBER 27, 2022

Additionally, individual users who don’t have AWS accounts can now use CodeWhisperer using their personal email with AWS Builder ID. In this post, we discuss enterprise administrative controls, the new AWS Builder ID sign-up for CodeWhisperer, and support for new programming languages. Enable CodeWhisperer for your organization.

Enterprise

Enterprise APIs Accountability Best practices

Proven SaaS Customer Success Best Practices to Increase Lifetime Value

Totango

JANUARY 22, 2019

Recurring revenue is the lifeblood of any SaaS enterprise operating within today’s new subscription economy. It requires you to use SaaS customer success best practices centered around mutual growth, a deep understanding of customer behavior, and constant monitoring of your customer’s journey.

Best practices

Best practices SaaS Upselling CRM

Set up enterprise-level cost allocation for ML environments and workloads using resource tagging in Amazon SageMaker

AWS Machine Learning

SEPTEMBER 29, 2022

As businesses and IT leaders look to accelerate the adoption of machine learning (ML), there is a growing need to understand spend and cost allocation for your ML environment to meet enterprise requirements. In this post, we share tips and best practices regarding cost allocation for your SageMaker environment and workloads.

Enterprise

Enterprise APIs Government Accountability

Build production-ready generative AI applications for enterprise search using Haystack pipelines and Amazon SageMaker JumpStart with LLMs

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries.

Enterprise

Enterprise Scripts Best practices Analytics

Governing ML lifecycle at scale: Best practices to set up cost and usage visibility of ML workloads in multi-account environments

Best practices for building robust generative AI applications with Amazon Bedrock Agents – Part 1

Trending Sources

Best practices for building robust generative AI applications with Amazon Bedrock Agents – Part 2

Scheduling Software for Call Centers: Buying Tips & Best Practices

Streamline workflow orchestration of a system of enterprise APIs using chaining with Amazon Bedrock Agents

Best practices to build generative AI applications on AWS

Customer Success Team Structure: Four Best Practices

Build a multi-tenant generative AI environment for your enterprise on AWS

Build private and secure enterprise generative AI applications with Amazon Q Business using IAM Federation

B2B Customer Segmentation: Six Best Practices

Training large language models on Amazon SageMaker: Best practices

5 Best Practices for Hiring a Customer Success Manager

7 Digital Customer Experience Best Practices for Higher Satisfaction

Customer Success in SaaS: A Complete Guide & Best Practices

6 B2B Customer Segmentation Best Practices

Customer Success Manager Salary Best Practices

6 SaaS Customer Retention Best Practices

Streamline Sales Processes with Enterprise CPQ

7 Customer Onboarding Best Practices

6 Voice of the Customer Best Practices You Should Implement

Set up cross-account Amazon S3 access for Amazon SageMaker notebooks in VPC-only mode using Amazon S3 Access Points

How to Communicate Effectively with Customers: Best Practices

5 Best Practices to Encourage Customer-Centric Growth

Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Customer Success Team Accountability Gets You Closer to Your Goals

Proactive Outreach & Debt Collection Best Practices with Compliance Hub

Build enterprise-ready generative AI solutions with Cohere foundation models in Amazon Bedrock and Weaviate vector database on AWS Marketplace

Achieve operational excellence with well-architected generative AI solutions using Amazon Bedrock

5 SaaS Renewal Process Best Practices for Customer Retention

5 Best Practices for a Remote Customer Success Team

Time to Value: Customer Success Best Practices to Help Your Customers Grow

How to Improve NPS: 6 Best Practices for Your CS Team

Customer Data Insights: Best Practices for Tracking and Taking Action

Governing the ML lifecycle at scale, Part 3: Setting up data governance at scale

Derive meaningful and actionable operational insights from AWS Using Amazon Q Business

Best practices for configuring a customer health score (and why single health score fails)

How Aviva built a scalable, secure, and reliable MLOps platform using Amazon SageMaker

The customer success outreach technique for hitting all of your accounts with value, regularly

Implement secure API access to your Amazon Q Business applications with IAM federation user access management

The Top 5 Customer Escalation Best Practices You Need to Know

Enterprise administrative controls, simple sign-up, and expanded programming language support for Amazon CodeWhisperer

Proven SaaS Customer Success Best Practices to Increase Lifetime Value

Set up enterprise-level cost allocation for ML environments and workloads using resource tagging in Amazon SageMaker

Build production-ready generative AI applications for enterprise search using Haystack pipelines and Amazon SageMaker JumpStart with LLMs

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