AWS Machine Learning

NOVEMBER 22, 2024

The data mesh architecture aims to increase the return on investments in data teams, processes, and technology, ultimately driving business value through innovative analytics and ML projects across the enterprise. The diagram shows several accounts and personas as part of the overall infrastructure.

Government 101

Government Banking Accountability Engineering 101

AWS Machine Learning

MARCH 4, 2025

Building cloud infrastructure based on proven best practices promotes security, reliability and cost efficiency. We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices.

Best practices 120

Best practices Enterprise Engineering Strategic Value 120

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Instead, todays leaders recognize its central role in fueling and future-proofing enterprise success.

Best practices 52

Best practices Contact Center Management Call Center 52

TeleDirect

DECEMBER 25, 2024

Financial Services Provide account support and fraud detection. Best Practices for Implementing a 24/7 Call Center To maximize the benefits of a 24/7 call center , businesses should consider these best practices: 1. Address customer concerns promptly, regardless of time zones. Address urgent financial inquiries.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

Callminer

NOVEMBER 9, 2020

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Some fraudsters build a rapport with a particular agent or retail associate over time before requesting that they send a financial sum to their bank account.

Call Center 345

Call Center Banking Contact Center Accountability 345

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates. Suggesting upsells.

Best practices 118

Best practices Management Brand ambassadors Upselling 118

Totango

AUGUST 11, 2021

Here are 7 digital customer experience best practices. For example, if data indicates that a customer has not completed their account profile, a workflow can be triggered which sends the customer a reminder and a link to a tutorial on how to finish their profile. Use Messaging Which Connects with Your Target Audience.

Best practices 118

Best practices Customer Experience Upselling Interactive Voice Response 118

AWS Machine Learning

MARCH 14, 2024

When applying these approaches, we discuss key considerations around potential hallucination, integration with enterprise data, output quality, and cost. By the end, you will have solid guidelines and a helpful flow chart for determining the best method to develop your own FM-powered applications, grounded in real-life examples.

Best practices 137

Best practices Engineering Chatbots Enterprise 137

Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. Six Best Practices for B2B Customer Segmentation. Effective B2B customer segmentation depends on adhering to best practices. You can then pursue segmented responses based on how healthy their accounts are.

Best practices 106

Best practices B2B Journey mapping Upselling 106

Totango

OCTOBER 25, 2022

Customer-facing CSMs who interact directly with customers and supervise customer accounts. Account Managers : These are CSMs assigned to individual customer accounts. How to Structure a Customer Success Team: Four Best Practices. Team Leaders who report to executives and supervise customer-facing team members.

Best practices 101

Best practices Chief Customer Officer Customer centricity Sales 101

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Conduct quarterly training refreshers to introduce new features and best practices.

Best practices 40

Best practices Sales CRM Finance 40

Totango

JUNE 24, 2022

SaaS technology and supporting apps should be used to implement a data-driven approach to customer success, automate best practices, monitor results, and manage performance. To achieve performance goals, best practices should be defined and automated for each customer journey stage. Here are five keys to doing it right.

Best practices 109

Best practices SaaS Journey mapping B2C 109

AWS Machine Learning

DECEMBER 18, 2024

Many enterprise customers across various industries are looking to adopt Generative AI to drive innovation, user productivity, and enhance customer experience. Amazon Q Business understands natural language and allows users to receive immediate, permissions-aware responses from enterprise data sources with citations.

APIs 95

APIs Enterprise Accountability Government 95

AWS Machine Learning

SEPTEMBER 13, 2024

Prerequisites Before proceeding, make sure you have the following resources set up: An AWS account. If you don’t have an account, you can sign up for one. The following screenshot shows the three Amazon Bedrock agents that were deployed in your account. Delete the deployed stack using the AWS CloudFormation console.

APIs 134

APIs Enterprise Best practices Accountability 134

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 107

Best practices APIs Transportation Scripts 107

AWS Machine Learning

AUGUST 22, 2024

Amazon Q Business is a conversational assistant powered by generative artificial intelligence (AI) that enhances workforce productivity by answering questions and completing tasks based on information in your enterprise systems, which each user is authorized to access.

Enterprise 132

Enterprise APIs Accountability Management 132

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. None What is the balance for the account 1234?

Best practices 100

Best practices APIs Metrics Accountability 100

ShepHyken

MARCH 13, 2017

TCFCR) Retailers would be wise to take direction from successful B-to-B enterprises and learn how to handle new customers, how to better serve the consumer, and mirror the way new business accounts are valued and coddled. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier.

Customer Service 236

Customer Service Best practices Customer retention Customer Support 236

Totango

SEPTEMBER 9, 2022

Best practices for effective QBR meetings. However, with today’s digital technology, scheduled QBRs may be supplemented by unscheduled reviews based on ongoing monitoring of customer account performance. QBR Best Practices. How to run your meeting. How to structure QBR meetings effectively. What Is a QBR Meeting?

Best practices 19

Best practices Benchmark Metrics B2B 19

AWS Machine Learning

JANUARY 27, 2025

For detailed setup instructions, including account requirements, model access, and necessary permissions, refer to Creative content generation with Amazon Nova. When writing a video generation prompt for Nova Reel, be mindful of the following requirements and best practices: Prompts must be no longer than 512 characters.

Engineering 110

Engineering Best practices Entertainment APIs 110

AWS Machine Learning

NOVEMBER 19, 2024

The technical sessions covering generative AI are divided into six areas: First, we’ll spotlight Amazon Q , the generative AI-powered assistant transforming software development and enterprise data utilization. In this session, learn best practices for effectively adopting generative AI in your organization.

APIs 107

APIs Enterprise Best practices Government 107

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

Government 106

Government Management APIs Accountability 106

AWS Machine Learning

FEBRUARY 25, 2025

To build a generative AI -based conversational application integrated with relevant data sources, an enterprise needs to invest time, money, and people. Alation is a data intelligence company serving more than 600 global enterprises, including 40% of the Fortune 100. This blog post is co-written with Gene Arnold from Alation.

Enterprise 104

Enterprise Engineering APIs Accountability 104

AWS Machine Learning

MARCH 13, 2024

Typically, these datasets are aggregated in a centralized Amazon Simple Storage Service (Amazon S3) location from various business applications and enterprise systems. This post walks through the steps involved in configuring S3 Access Points to enable cross-account access from a SageMaker notebook instance.

Accountability 126

Accountability Engineering Enterprise Big data 126

AWS Machine Learning

JANUARY 24, 2024

Additionally, enterprises must ensure data security when handling proprietary and sensitive data, such as personal data or intellectual property. This post discusses how enterprises can build accurate, transparent, and secure generative AI applications while keeping full control over proprietary data. Where is the data processed?

Enterprise 144

Enterprise APIs Advertising Technology 144

AWS Machine Learning

FEBRUARY 7, 2025

Questions like Am I following best practices?, They deploy the services that make up a solution according to best practices, helping you optimize costs and become familiar with these kinds of architectural patterns without a large investment in training. Am I optimizing my cloud costs?, are quite common.

Best practices 78

Best practices Enterprise Accountability Consulting 78

AWS Machine Learning

AUGUST 30, 2024

In this post, we provide an overview of the Meta Llama 3 models available on AWS at the time of writing, and share best practices on developing Text-to-SQL use cases using Meta Llama 3 models. Prerequisites Complete the following prerequisite steps: Have an AWS account. Supported AWS Regions are US East (N.

Best practices 91

Best practices Engineering Accountability Enterprise 91

AWS Machine Learning

FEBRUARY 12, 2025

Prerequisites To use the LLM-as-a-judge model evaluation, make sure that you have satisfied the following requirements: An active AWS account. You can confirm that the models are enabled for your account on the Model access page of the Amazon Bedrock console. Selected evaluator and generator models enabled in Amazon Bedrock.

Metrics 103

Metrics Engineering Benchmark APIs 103

AWS Machine Learning

NOVEMBER 15, 2024

This model is the newest Cohere Embed 3 model, which is now multimodal and capable of generating embeddings from both text and images, enabling enterprises to unlock real value from their vast amounts of data that exist in image form. This enables enterprises to unlock real value from their vast amounts of data that exist in image form.

Benchmark 111

Benchmark Enterprise Construction Engineering 111

AWS Machine Learning

MARCH 27, 2025

We tested the following adjustments with Anthropics Claude: We defined and assigned a persona with background information for the LLM: You are a Support Agent and an expert on the enterprise application software. You are a Support Agent and an expert on the enterprise application software.

Education 113

Education Engineering APIs Enterprise 113

AWS Machine Learning

MARCH 18, 2025

Firstly, LLMs dont have access to enterprise databases, and the models need to be customized to understand the specific database of an enterprise. The limitation of LLMs in understanding enterprise datasets and human context can be addressed using Retrieval Augmented Generation (RAG). Sonnet on Amazon Bedrock.

Enterprise 110

Enterprise Chatbots Engineering Metrics 110

AWS Machine Learning

MARCH 14, 2025

Best practices The following are some ways you can improve the performance for your use case: Implement Security Groups , Network Access Control Lists (NACLs) , and Amazon Route 53 Resolver DNS Firewall domain lists to control access to the sandbox environment. With over 10 years of experience in AI/ML.

APIs 136

APIs Engineering CRM Enterprise 136

AWS Machine Learning

JANUARY 24, 2025

To mitigate these risks, implement best practices like multi-factor authentication (MFA), rate limiting, secure session management, automatic session timeouts, and regular token rotation. Tej Nagabhatla is a Senior Solutions Architect at AWS, where he works with a diverse portfolio of clients ranging from ISVs to large enterprises.

APIs 118

APIs Scripts Best practices Management 118

AWS Machine Learning

JANUARY 21, 2025

With its robust capabilities for ticketing, knowledge management, human resources (HR) services, and more, ServiceNow is already powering many enterprise service desks. Sign up for a ServiceNow account if you do not have one. Follow ServiceNow documentation to create community instances and follow their best practices.

Self service 87

Self service Best practices Accountability Government 87

TeleDirect

DECEMBER 24, 2024

In this comprehensive guide, we’ll explore why outsourcing customer support is a smart strategy for businesses of all sizes, highlighting its benefits, applications, and best practices. Best Practices for Outsourcing Customer Support To maximize the benefits of outsourcing, businesses should follow these best practices: 1.

outsourcing 62

outsourcing Customer Support Healthcare Technical Support 62

AWS Machine Learning

OCTOBER 2, 2024

Large enterprises are building strategies to harness the power of generative AI across their organizations. Because this is an emerging area, best practices, practical guidance, and design patterns are difficult to find in an easily consumable basis. What’s different about operating generative AI workloads and solutions?

Government 131

Government APIs Enterprise Best practices 131

AWS Machine Learning

APRIL 23, 2025

For healthcare organizations, financial institutions, and enterprises handling confidential information, these risks can result in regulatory compliance violations and breach of customer trust. Model providers have no access to these accounts. You can find him on LinkedIn. Dhawal Patel is a Principal Machine Learning Architect at AWS.

APIs 97

APIs Healthcare Enterprise Accountability 97