AWS Machine Learning

OCTOBER 29, 2024

Through code examples and step-by-step guidance, we demonstrate how you can seamlessly integrate this solution into your Amazon Bedrock application, unlocking a new level of visibility, control, and continual improvement for your generative AI applications. However, some components may incur additional usage-based costs.

Best practices 114

Best practices Feedback Metrics APIs 114

Callminer

NOVEMBER 9, 2020

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Some fraudsters build a rapport with a particular agent or retail associate over time before requesting that they send a financial sum to their bank account.

Call Center 345

Call Center Banking Contact Center Accountability 345

AWS Machine Learning

NOVEMBER 22, 2024

The diagram shows several accounts and personas as part of the overall infrastructure. Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. The following diagram gives a high-level illustration of the use case.

Government 100

Government Banking Accountability Engineering 100

ShepHyken

FEBRUARY 1, 2021

Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx by Veronica Krieg. Sharpen) Let’s dive in on five of the best practices FedEx uses to deliver top-notch customer service. I have added my comment about each article and would like to hear what you think too.

Customer Service 373

Customer Service B2B Best practices Customer Experience 373

AWS Machine Learning

NOVEMBER 15, 2024

For example, you can use Amazon Bedrock Guardrails to filter out harmful user inputs and toxic model outputs, redact by either blocking or masking sensitive information from user inputs and model outputs, or help prevent your application from responding to unsafe or undesired topics. This is a powerful method to reduce hallucinations.

APIs 112

APIs Government Best practices Metrics 112

TeleDirect

DECEMBER 25, 2024

Example: Imagine a customer facing a technical issue with your product late at night. Financial Services Provide account support and fraud detection. Best Practices for Implementing a 24/7 Call Center To maximize the benefits of a 24/7 call center , businesses should consider these best practices: 1.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. Some customers entrust Amazon Transcribe with data that is confidential and proprietary to their business.

Best practices 113

Best practices APIs Transportation Personalization 113

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

Government 102

Government Management APIs Accountability 102

AWS Machine Learning

MARCH 14, 2024

By the end, you will have solid guidelines and a helpful flow chart for determining the best method to develop your own FM-powered applications, grounded in real-life examples. The following screenshot shows an example of a zero-shot prompt with the Anthropic Claude 2.1 In these instructions, we didn’t provide any examples.

Best practices 135

Best practices Engineering Chatbots Enterprise 135

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. To build a robust ground truth dataset, focus on gathering diverse examples that cover various user intents and scenarios. None What is the balance for the account 1234? We do not provide investment advices.

Best practices 99

Best practices APIs Metrics Accountability 99

ShepHyken

MAY 27, 2019

It’s also impacted consumer expectations, raising the bar on customer experience and holding businesses accountable to deliver. Ten Best Practices for Boosting Employee Engagement by CXAPP. Here’s a list of ten “best practices” to boost your employee engagement. by By Team Survaider.

Journey mapping 280

Journey mapping Customer Service Employee engagement Morale 280

AWS Machine Learning

JANUARY 27, 2025

For detailed setup instructions, including account requirements, model access, and necessary permissions, refer to Creative content generation with Amazon Nova. In this post, we explore how to craft effective prompts, examine essential elements of good prompts, and dive into typical use cases, each with compelling example prompts.

Engineering 105

Engineering Best practices Entertainment APIs 105

Beyond Philosophy

DECEMBER 6, 2019

We shared some examples of some of the indicators of whether a company is customer-centric or not customer-centric on a recent podcast. The signs reveal themselves best as answers to questions. For example, often, the call center environment has a measure called “Average Call-Handling Time.” What measurement is in place?

Customer centricity 427

Customer centricity Airlines Consulting Consulting 427

Beyond Philosophy

APRIL 15, 2019

Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. Define and improve your responsiveness.

Customer Service 287

Customer Service Airlines Best practices Consulting 287

AWS Machine Learning

FEBRUARY 12, 2025

Prerequisites To use the LLM-as-a-judge model evaluation, make sure that you have satisfied the following requirements: An active AWS account. You can confirm that the models are enabled for your account on the Model access page of the Amazon Bedrock console. Selected evaluator and generator models enabled in Amazon Bedrock.

Metrics 98

Metrics Engineering Benchmark APIs 98

AWS Machine Learning

NOVEMBER 7, 2024

It contains services used to onboard, manage, and operate the environment, for example, to onboard and off-board tenants, users, and models, assign quotas to different tenants, and authentication and authorization microservices. Take Retrieval Augmented Generation (RAG) as an example. The component groups are as follows.

Enterprise 114

Enterprise APIs Government Accountability 114

AWS Machine Learning

FEBRUARY 11, 2025

First we discuss end-to-end large-scale data integration with Amazon Q Business, covering data preprocessing, security guardrail implementation, and Amazon Q Business best practices. The following diagram illustrates an example architecture for ingesting data through an endpoint interfacing with a large corpus.

Enterprise 97

Enterprise Engineering APIs Best practices 97

Beyond Philosophy

DECEMBER 10, 2021

The book lays out some of the best practices for maintaining credibility for the Net Promoter System. For example, Bain and Company, where Reichheld worked when inventing the concept, was the first to adopt it. Reichheld also wanted it to be accounting-based because it is well regulated, and there are rules for measurement.

Airlines 273

Airlines Metrics SaaS Accountability 273

AWS Machine Learning

MARCH 14, 2025

For example, your agent could take screenshots, create and edit text files, and run built-in Linux commands. Invoke the agent with a user query that requires computer use tools, for example, What is Amazon Bedrock, can you search the web? The output is given back to the Amazon Bedrock agent for further processing.

APIs 134

APIs Engineering CRM Enterprise 134

AWS Machine Learning

DECEMBER 18, 2024

Prerequisites Before proceeding, make sure that you have the necessary AWS account permissions and services enabled, along with access to a ServiceNow environment with the required privileges for configuration. AWS Have an AWS account with administrative access. For more information, see Setting up for Amazon Q Business. Choose Next.

APIs 91

APIs Enterprise Accountability Government 91

Callminer

NOVEMBER 18, 2020

I was not helpful in any way, and I wouldn’t be surprised if they canceled their account. Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

ShepHyken

SEPTEMBER 20, 2019

Customer Success / Account Management – Outside of support, this team interacts with customers the most frequently. For example, if sales updates information about a customer contact in a CRM system, that information will be pushed to the support software so both teams have the most relevant data.

B2B 287

B2B Customer Support CRM B2C 287

AWS Machine Learning

JANUARY 22, 2025

Prerequisites For this example, you need the following: An AWS account and a user with an AWS Identity and Access Management (IAM) role authorized to use Bedrock. For an example of how to create a travel agent, refer to Agents for Amazon Bedrock now support memory retention and code interpretation (preview).

APIs 131

APIs Transportation Best practices Enterprise 131

AWS Machine Learning

MARCH 27, 2025

We also showcase a real-world example for predicting the root cause category for support cases. For the use case of labeling the support root cause categories, its often harder to source examples for categories such as Software Defect, Feature Request, and Documentation Improvement for labeling than it is for Customer Education.

Education 111

Education Engineering APIs Enterprise 111

AWS Machine Learning

JANUARY 28, 2025

The repository uses an Amazon Simple Storage Service (Amazon S3) bucket within your AWS account, making sure that your artifacts are stored securely and remain under your control. The following example is the content template for Anthropics Claude 3 Haiku: output_jmespath = "content[0].text"

Management 110

Management APIs Engineering Metrics 110

AWS Machine Learning

MARCH 13, 2024

With an increase in use cases and datasets using bucket policy statements, managing cross-account access per application is too complex and long for a bucket policy to accommodate. This post walks through the steps involved in configuring S3 Access Points to enable cross-account access from a SageMaker notebook instance.

Accountability 122

Accountability Engineering Enterprise Big data 122

TeleDirect

DECEMBER 24, 2024

In this comprehensive guide, we’ll explore why outsourcing customer support is a smart strategy for businesses of all sizes, highlighting its benefits, applications, and best practices. Best Practices for Outsourcing Customer Support To maximize the benefits of outsourcing, businesses should follow these best practices: 1.

outsourcing 62

outsourcing Customer Support Healthcare Technical Support 62

AWS Machine Learning

AUGUST 30, 2024

In this post, we provide an overview of the Meta Llama 3 models available on AWS at the time of writing, and share best practices on developing Text-to-SQL use cases using Meta Llama 3 models. Prerequisites Complete the following prerequisite steps: Have an AWS account.

Best practices 87

Best practices Engineering Accountability Enterprise 87

AWS Machine Learning

FEBRUARY 5, 2025

Through this practical example, well illustrate how startups can harness the power of LLMs to enhance customer experiences and the simplicity of Nemo Guardrails to guide the LLMs driven conversation toward the desired outcomes. What is Nemo Guardrails? Flow Blocks (define flow ): These describe the sequence of interactions.

Chatbots 106

Chatbots Construction Best practices APIs 106

Callminer

MARCH 23, 2020

Best practices for calculating service levels. In the following examples, we will look at 5 different ways to calculate service levels and see how they offer different results. For this example, we will limit the time threshold to 30 seconds. In our example, this is ((860)/1000))*100% = 86%. Formula #1. Formula #2.

industry standards 207

industry standards Service level Call Center Metrics 207

AWS Machine Learning

APRIL 29, 2025

We also discuss the lessons learned and best practices for you to implement the solution for your real-world use cases. The second input is a training dataset (DevSet) provided by the user to validate the response quality, for example, a summarization data sample with the following format.

Metrics 84

Metrics Engineering Best practices Benchmark 84

CSM Magazine

FEBRUARY 28, 2025

News of compromised accounts or large-scale fraud can spread rapidly, shaking customer confidence and even causing long-term brand damage. For example, checking account data might reside in one database, while loan information is managed by a different system entirely.

Government 52

Government Finance Best practices Banking 52

AWS Machine Learning

APRIL 29, 2025

Data Reply has partnered with AWS to offer support and best practices to help integrate responsible AI and red teaming into your workflows, helping you build secure AI models. As an example, the OWASP Top 10 for LLMs can serve as a comprehensive framework for identifying and addressing critical AI vulnerabilities.

industry standards 75

industry standards Healthcare Government Consulting 75

AWS Machine Learning

JANUARY 24, 2025

In this post, we show you an example of a generative AI assistant application and demonstrate how to assess its security posture using the OWASP Top 10 for Large Language Model Applications , as well as how to apply mitigations for common threats.

APIs 114

APIs Scripts Best practices Management 114

AWS Machine Learning

MARCH 25, 2025

Example use case To demonstrate the power and simplicity of Session Management APIs, lets walk through a practical example of building a shoe shopping assistant. The complete code for this example is available in the AWS Samples GitHub repository. Feel free to clone it and experiment with your own modifications.

APIs 119

APIs Management Government Healthcare 119

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 131

Scripts Best practices Engineering Accountability 131

AWS Machine Learning

MAY 31, 2024

Processor – The entity that processes the data on the instructions of the controller (for example, AWS). Controller – The entity that determines the purposes and means of processing personal data (for example, an AWS customer). Model providers can’t access customer data in the deployment account. Who does GDPR apply to?

Best practices 132

Best practices APIs Accountability Personalization 132