The Northridge Group

NOVEMBER 4, 2021

Frontline excellence training instructs managers in the following best practices of great coaches : Providing dedicated coaching with role modeling for the supervisors. They learn that great coaches are deliberate about recognizing even small associate accomplishments, but also hold associates accountable for their improvements.

Best practices 145

Best practices Coaching contact center associations Contact Center 145

AWS Machine Learning

NOVEMBER 22, 2024

This post dives deep into how to set up data governance at scale using Amazon DataZone for the data mesh. The diagram shows several accounts and personas as part of the overall infrastructure. This post is part of an ongoing series about governing the machine learning (ML) lifecycle at scale.

Government 101

Government Banking Accountability Engineering 101

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. How do you ensure all those layers of teams, policies, processes, and technologies are pulling in the same direction?

Best practices 52

Best practices Contact Center Management Call Center 52

ShepHyken

JANUARY 15, 2024

Extreme accountability is seeing beyond the current circumstances and committing no matter what. Accountability isn’t about assigning blame. Instead of holding others accountable with blaming questions, invite accountability by asking employees questions to reveal the choices that were made and their consequences.

Accountability 223

Accountability Coaching Best practices Customer Service 223

Callminer

OCTOBER 11, 2018

We’ve often found that this metric is often looked at but rarely ever looked into with detail to discover how to reduce the time taken. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Reuben Kats is the COO, Web Design Sales Engineer, and Customer Service/ Account Manager at GrabResults,LLC.

Call Center 561

Call Center Metrics Contact Center Wait times 561

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. Because these best practices might not be appropriate or sufficient for your environment, use them as helpful considerations rather than prescriptions.

Best practices 120

Best practices APIs Transportation Personalization 120

Calabrio

MARCH 11, 2025

Workforce Management 9 Contact Center Quality Assurance Best Practices: Modernize Your Approach, Optimize Your Performance Share Even as AI enters the picture, the human interaction between agent and customer is, and will remain, at the core of customer service operations. Missing key parts of the customer journey?

Best practices 52

Best practices Contact Center Chatbots Call Center 52

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

Government 107

Government Management APIs Accountability 107

Callminer

NOVEMBER 9, 2020

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Some fraudsters build a rapport with a particular agent or retail associate over time before requesting that they send a financial sum to their bank account.

Call Center 345

Call Center Banking Contact Center Accountability 345

AWS Machine Learning

OCTOBER 29, 2024

Security – The solution uses AWS services and adheres to AWS Cloud Security best practices so your data remains within your AWS account. Implementation and best practices The solution is designed to be modular and flexible so you can customize it according to your specific requirements.

Best practices 115

Best practices Feedback Metrics APIs 115

AWS Machine Learning

NOVEMBER 15, 2024

At AWS, we help our customers transform responsible AI from theory into practice—by giving them the tools, guidance, and resources to get started with purpose-built services and features, such as Amazon Bedrock Guardrails. For example, one team or account could be allowed to provision capacity for Amazon Titan Text, but not Anthropic models.

APIs 113

APIs Government Best practices Metrics 113

ShepHyken

JUNE 7, 2021

Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters. My Comment: Jeannie Walters is no stranger to this weekly roundup of the best customer service and CX articles of the week. Here she talks about how to conduct a customer interview. Interesting concept!

Customer Service 357

Customer Service Customer centricity B2B Upselling 357

CSM Magazine

MARCH 6, 2025

If you’re wondering whether it’s possible to change your username on Redbubble, this guide will walk you through the process and provide practical advice on how to handle it. Unfortunately, it appears Redbubble does not currently allow users to directly change their username once an account is created. Feeling stuck?

Best practices 52

Best practices Accountability Consulting Consulting 52

TeleDirect

DECEMBER 25, 2024

This blog explores how 24/7 call centers can transform your customer experience, their benefits, and how to implement them effectively. Financial Services Provide account support and fraud detection. What Is a 24/7 Call Center? It ensures that customers can reach your business at any time, regardless of time zones or holidays.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

AWS Machine Learning

MARCH 4, 2025

Building cloud infrastructure based on proven best practices promotes security, reliability and cost efficiency. We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices.

Best practices 122

Best practices Enterprise Engineering Strategic Value 122

Interaction Metrics

NOVEMBER 21, 2024

This blog will explore how to improve customer service, common pitfalls to avoid, and metrics that ensure your efforts are on the right track. 3: Focus on the End of Interactions for How to Improve Customer Service If you’re focusing on how to improve customer service, start with the end. How to Correct These Mistakes?

Customer Service 62

Customer Service Metrics Journey mapping CRM 62

AWS Machine Learning

NOVEMBER 7, 2024

In terms of how to offer FMs to your tenants, with AWS you have several options: Amazon Bedrock is a fully managed service that offers a choice of FMs from AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. These components are illustrated in the following diagram.

Enterprise 115

Enterprise APIs Government Accountability 115

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. None What is the balance for the account 1234?

Best practices 100

Best practices APIs Metrics Accountability 100

AWS Machine Learning

MARCH 14, 2024

With the rapid advancement of FMs, it’s an exciting time to harness their power, but also crucial to understand how to properly use them to achieve business outcomes. For more details about training LLMs on SageMaker, refer to Training large language models on Amazon SageMaker: Best practices and SageMaker HyperPod.

Best practices 136

Best practices Engineering Chatbots Enterprise 136

AWS Machine Learning

JANUARY 24, 2025

In this post, we show you an example of a generative AI assistant application and demonstrate how to assess its security posture using the OWASP Top 10 for Large Language Model Applications , as well as how to apply mitigations for common threats. LLM and LLM agent The LLM provides the core generative AI capability to the assistant.

APIs 119

APIs Scripts Best practices Management 119

AWS Machine Learning

FEBRUARY 11, 2025

In this post, we propose an end-to-end solution using Amazon Q Business to address similar enterprise data challenges, showcasing how it can streamline operations and enhance customer service across various industries. Configure IAM Identity Center You can only have one IAM Identity Center instance per account.

Enterprise 108

Enterprise Engineering APIs Best practices 108

AWS Machine Learning

APRIL 10, 2025

In this post, we seek to address this growing need by offering clear, actionable guidelines and best practices on when to use each approach, helping you make informed decisions that align with your unique requirements and objectives. We then adopted an LLM-as-a-judge approach to evaluate response quality from different approaches.

APIs 126

APIs Metrics Best practices Construction 126

ShepHyken

MAY 27, 2019

It’s also impacted consumer expectations, raising the bar on customer experience and holding businesses accountable to deliver. Ten Best Practices for Boosting Employee Engagement by CXAPP. Here’s a list of ten “best practices” to boost your employee engagement. by By Team Survaider.

Journey mapping 280

Journey mapping Customer Service Employee engagement Morale 280

AWS Machine Learning

JANUARY 21, 2025

This post builds on a previous post, Integrate QnABot on AWS with ServiceNow , and explores how to build an intelligent assistant using Amazon Lex , Amazon Bedrock Knowledge Bases , and a custom ServiceNow integration to create an automated incident management support experience. Sign up for a ServiceNow account if you do not have one.

Self service 86

Self service Best practices Accountability Government 86

AWS Machine Learning

MARCH 13, 2024

With an increase in use cases and datasets using bucket policy statements, managing cross-account access per application is too complex and long for a bucket policy to accommodate. This post walks through the steps involved in configuring S3 Access Points to enable cross-account access from a SageMaker notebook instance.

Accountability 128

Accountability Engineering Enterprise Big data 128

AWS Machine Learning

FEBRUARY 12, 2025

Product overview Now that you understand the key features of LLM-as-a-judge, lets examine how to implement and use this capability within Amazon Bedrock Model Evaluation. Prerequisites To use the LLM-as-a-judge model evaluation, make sure that you have satisfied the following requirements: An active AWS account.

Metrics 108

Metrics Engineering Benchmark APIs 108

AWS Machine Learning

JANUARY 27, 2025

For Nova Reel, we explore how to effectively convey camera movements and transitions through natural language. For detailed setup instructions, including account requirements, model access, and necessary permissions, refer to Creative content generation with Amazon Nova. Specify what you want to include rather than what to exclude.

Engineering 114

Engineering Best practices Entertainment APIs 114

AWS Machine Learning

FEBRUARY 25, 2025

This post shows how to configure an Amazon Q Business custom connector and derive insights by creating a generative AI-powered conversation experience on AWS using Amazon Q Business while using access control lists (ACLs) to restrict access to documents based on user permissions.

Enterprise 108

Enterprise Engineering APIs Accountability 108

AWS Machine Learning

MARCH 14, 2025

Organizations building and deploying AI applications, particularly those using large language models (LLMs) with Retrieval Augmented Generation (RAG) systems, face a significant challenge: how to evaluate AI outputs effectively throughout the application lifecycle. Selected evaluator and generator models enabled in Amazon Bedrock.

Metrics 108

Metrics Best practices Engineering APIs 108

AWS Machine Learning

NOVEMBER 21, 2024

Take, for instance, text-to-video generation, where models need to learn not just what to generate but how to maintain consistency and natural flow across time. This granular input helps models learn how to produce speech that sounds natural, with appropriate pacing and emotional consistency. We demonstrate how to use Wavesurfer.js

APIs 104

APIs Feedback Telecommunications Management 104

Beyond Philosophy

DECEMBER 10, 2021

The book lays out some of the best practices for maintaining credibility for the Net Promoter System. Want to know more about how to do the same? Reichheld says the title reflects how the book is about living a purpose-driven life as an individual, team, and company. Buy his book!

Airlines 273

Airlines Metrics SaaS Accountability 273

AWS Machine Learning

NOVEMBER 19, 2024

In this talk, you’ll understand how to recognize the latest signals in changing data patterns, and adapt data strategies that flex to changes in consumer behavior and innovations in technology like AI. In this session, learn best practices for effectively adopting generative AI in your organization.

APIs 110

APIs Enterprise Best practices Government 110

CSM Magazine

DECEMBER 2, 2024

Regular workshops and seminars should be organized to help nurses stay updated on best practices for patient interaction. Data Privacy and HIPAA Compliance Data privacy and HIPAA (Health Insurance Portability and Accountability Act) compliance are crucial aspects of healthcare customer service.

Healthcare 52

Healthcare Customer Service Surveys Wait times 52

CX Accelerator

DECEMBER 31, 2018

The specific challenge was as follows: How can we as leaders develop a healthy blend of compassion, flexibility, and empathy, while fostering the right amount of individual accountability inside of our teams? Best Practice: I worked with a client of mine a few years ago on a very intriguing project.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

ChurnZero

NOVEMBER 26, 2024

Here’s a comprehensive guide on how to create effective job descriptions for customer success and professional services roles. The first step to attracting the best talent for your role is to ensure the candidates are set up for success internally. Familiarity with customer success frameworks, metrics, and best practices.

SaaS 52

SaaS Upselling Enterprise industry standards 52

The Petrova Experience

DECEMBER 17, 2024

And in the US, we are all trying to figure out how to leverage the historical bipartisan decision to provide 15Bn in transportation investment. Those who plan, design, and build the future global airport network are poised to decide how we all will travel in the next 50+ years. ”) Now, on to the best practice trends.

Transportation 75

Transportation Best practices Construction Wait times 75