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International Contact Centre Operations Tips & Best Practices

Callminer

Read on to learn how your international contact centre can approach agent management optimisation, procedural improvements and more. Agent Management Tips for International Call Centres. “Hiring is only a very small part of successful call center management. Offer rewards for great performance.

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Outbound Call Center Tips & Best Practices

Callminer

Call centers that implement agent performance management solutions equip their agents with the ongoing coaching and training needed to perform at their best. On top of managing this delicate balance with prospects on each call, outbound call center agents must also mitigate compliance concerns with carefully planned interactions. .

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Scheduling Software for Call Centers: Buying Tips & Best Practices

Callminer

Software of this type helps streamline scheduling processes in a variety of ways, ranging from daily task management to full-blown shift scheduling and leave regulating. Managing Shifts. ” – Workforce Management Solutions – Ultimate Guide , Mitrefinch; Twitter: @mitrefinchca.

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Best Practices of Great Coaches

The Northridge Group

Coaching contact center associates to drive a differentiated customer experience that delights customers is a tall order for their managers, who must continually strike a balance between associate development and sustained business outcomes. Refocusing team managers to listen to calls with the “ ear of the customer ”.

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Best Practices for a Marketing Database Cleanse

As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

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Governing ML lifecycle at scale: Best practices to set up cost and usage visibility of ML workloads in multi-account environments

AWS Machine Learning

For a multi-account environment, you can track costs at an AWS account level to associate expenses. A combination of an AWS account and tags provides the best results. Implementing a cost allocation strategy early is critical for managing your expenses and future optimization activities that will reduce your spend.

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Security best practices to consider while fine-tuning models in Amazon Bedrock

AWS Machine Learning

In this post, we delve into the essential security best practices that organizations should consider when fine-tuning generative AI models. The workflow steps are as follows: The user submits an Amazon Bedrock fine-tuning job within their AWS account, using IAM for resource access.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.