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What is Voice of the Customer? 25 Experts Give Best Practices

Callminer

We gathered best practices from 25 industry experts on voice of the customer programs and here is their advice: 1. Also, a customer segmentation best practice is to create a category for lapsed customers. Implement the technology possible to listen to your customers in real-time.

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5 Best Practices for Hiring a Customer Success Manager

Totango

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates. Suggesting upsells.

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Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback. Can they give customer discounts?

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6 Best Practices to Ensure Customer Success During COVID-19

CSM Practice

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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B2B Customer Segmentation: Six Best Practices

Totango

This article will give you six best practices for optimizing your B2B customer segmentation. This can help teams prioritize high-value opportunities and tailor sales presentations for personalized appeal. Six Best Practices for B2B Customer Segmentation. What Is B2B Customer Segmentation?

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Customer Success in SaaS: A Complete Guide & Best Practices

Totango

The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. SaaS technology and supporting apps should be used to implement a data-driven approach to customer success, automate best practices, monitor results, and manage performance.