Callminer

MARCH 12, 2020

PCI-DSS stands for “Payment Card Industry Data Security Standards” and although it is not necessarily enforced at a governmental level in many jurisdictions, the PCI Security Standards Council holds companies accountable for failing to abide by established standards. The Six Goals of the PCI-DSS.

Call Center 182

Call Center Analytics Best practices Government 182

Fonolo

MARCH 12, 2020

Getting self-service right can have a big impact on your NPS score , so here are 5 best practices for helping your customers to help themselves: 1. This white paper explores key areas that are sure to shake up the industry. Review Your Support Tickets. Make it Easy to Find. Making your contact center omnichannel ready.

Self service 118

Self service Best practices Customer Support Chatbots 118

Nicereply

MAY 4, 2022

So what are some of the best practices for stellar eCommerce customer service? Additionally, you should allow customers on every channel to see their account status and order history to answer simple questions about their transactions without having to reach out directly. Let’s find out! Improve your response time. Wrapping up.

Best practices 98

Best practices Self service Sales Surveys 98

Callminer

JULY 22, 2020

For call centers, there are various ways that termination letters can be created to align with legal best practices and company needs. For information on reducing employee churn at your call center, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition.

Call Center 182

Call Center Customer Service Best practices Coaching 182

Callminer

FEBRUARY 23, 2021

To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. And callout culture means brands are held publicly accountable for their decisions. Keep reading to see what is on the radar for 2021.

Call Center 376

Call Center Technology Banking Contact Center 376

Callminer

MAY 27, 2020

For additional information on improving the customer experience through analytics, download our white paper, Reduce Churn and Increase Customer Satisfaction with Speech Analytics. resetting a password, getting their account number, changing their profile information, etc.) Contact Centers Leverage Self-Service.

Contact Center 207

Contact Center Call Center Interactive Voice Response Multichannel 207

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. I was not helpful in any way, and I wouldn’t be surprised if they canceled their account. Best practice examples include: Hire, train, motivate, and retain top talent.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Fonolo

OCTOBER 20, 2022

Read on for a quick overview of call center security, or take a deep dive on the topic with our comprehensive white paper. Account Take Overs. Your plan should layer up security best practices, tools and technologies. And employing the right solutions WILL keep your customers and your business safe.

Call Center 146

Call Center Contact Center industry standards Interactive Voice Response 146

Callminer

APRIL 30, 2020

For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance. Account for customers’ biases and try to adapt to their communication style.

Customer Service 273

Customer Service Scripts Construction Feedback 273

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. The community aims to provide CS leaders with practical peer support. It also seeks to stimulate discussion of best practices. Professionals can share industry tips and best practices here. Promoting CS thought leaders.

Best practices 122

Best practices SaaS B2B Marketing 122

Connecting the Dots

JUNE 30, 2021

Learn how to get executive buy-in to KPIs and to keep the same objective for at least six years.Turning data into an action plan where performance accountability is assigned to staff is essential for progress. READ the full article here.

Best practices 62

Best practices Surveys Engineering Consulting 62

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. The optimal role of a business analyst in the call center is to…”.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Totango

AUGUST 23, 2022

White papers. This may involve activating an account, setting up a username and password, completing a profile, getting oriented within your navigational menu or learning to use your product’s basic features. At the end of the onboarding stage, the customer is ready to begin making practical use of their product.

B2B 122

B2B Journey mapping SaaS Upselling 122

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience.

Benchmark 80

Benchmark Upselling Education Best practices 80

Comm100

JANUARY 21, 2020

Here are four elements to consider, plus some customer service best-practices to make the most of them: Social media vs. SEO reach. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that are based on our Omnichannel white paper.

B2C 85

B2C B2B Benchmark Best practices 85

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. In as little as a few minutes per day, you can review specific accounts, challenges, and accomplishments with your entire team. Get your team talking…”.

Call Center 182

Call Center Management Scripts Coaching 182

Comm100

FEBRUARY 25, 2020

However, it could be any central store of customer data including your marketing automation, accounting or shipping systems. By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history.

CRM 64

CRM B2B Accountability Upselling 64

Education Services Group

JULY 30, 2018

How many are currently engaged in a strategy to keep their accounts? Download our white paper, Success Through Segmentation. Check out this white paper to learn more about that.) Learn more about driving CS through segmentation in our white paper, Success Through Segmentation. The post Harder.

Metrics 53

Metrics Analytics Accountability Best practices 53

AWS Machine Learning

MARCH 2, 2023

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account. Under General configuration , provide the following information: For Bucket name , enter kendrapost- {your account id}. Upload the folders Best Practices , Databases , General , and Machine Learning from the unzipped file.

Enterprise 98

Enterprise Engineering Accountability Best practices 98

AWS Machine Learning

OCTOBER 15, 2024

An AWS account with the appropriate IAM permissions to create Amazon Bedrock agents and knowledge bases, Lambda functions, and IAM roles. Delete all the other resources including the Lambda functions and any AWS services used for account customization. Access to Amazon Bedrock models. For more information, refer to Model access.

APIs 94

APIs Engineering Accountability Best practices 94

Education Services Group

APRIL 25, 2021

At first, this roadmap might be simple and straightforward, but as you mature, your plans will become more comprehensive and include a complete ecosystem of cross-functional capability and accountability with other teams like sales, marketing, product, and support. I could write an entire white paper on Customer Success monetization.

Journey mapping 91

Journey mapping Construction Analytics Education 91

AWS Machine Learning

JULY 24, 2024

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account. Each document type has a separate folder: blogs, case-studies, analyst reports, user guides, and white papers. For this example, select Enable only in this AWS account. Amazon S3 and IAM Identity Center permissions.

Enterprise 131

Enterprise Engineering APIs Accountability 131

AWS Machine Learning

APRIL 12, 2023

An AWS account with access to Amazon Simple Storage Service (Amazon S3), Amazon Kendra, and Secrets Manager. Each document type has a separate folder: blogs, case-studies, analyst-reports, user-guides, and white-papers. These filtered results are returned in response to the query API call made by the application.

Enterprise 108

Enterprise APIs Engineering Management 108

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. The right candidate will offer a mature, authentic, and reflective account of what occurred.

Management 207

Management Customer Service Consulting Consulting 207

Comm100

FEBRUARY 25, 2020

However, it could be any central store of customer data including your marketing automation, accounting or shipping systems. By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history.

CRM 52

CRM B2B Accountability Upselling 52

Education Services Group

MAY 11, 2018

vCSMs provide the critical human touch that augments tech touch and bottom-tier neglect described in our blog post, 3 Customer Success Best Practices to Scale People & Automation. If you’ve been following our white papers, you know we believe most companies follow the 80/20 Rule. Renewal loss.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

Comm100

JANUARY 21, 2020

Here are four elements to consider, plus some customer service best-practices to make the most of them: 1. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that are based on our Omnichannel white paper. White Paper. Download Now.

B2C 40

B2C B2B Benchmark Best practices 40

Connecting the Dots

APRIL 3, 2024

Download the PDF version of this White Paper RETHINKING THE CURRENCY OF THE EMPLOYEE EXPERIENCE AS MEANINGFUL WORK & INTERNAL SERVICE FRUSTRATIONS By: John Goodman, Scott Broetzmann, and Ted Nardin “The annual employment survey needs to be retired. The reason companies do these surveys…remains as important as ever.

Surveys 62

Surveys Best practices Feedback Calibration 62

Connecting the Dots

APRIL 3, 2024

Download the PDF version of this White Paper RETHINKING THE CURRENCY OF THE EMPLOYEE EXPERIENCE AS MEANINGFUL WORK & INTERNAL SERVICE FRUSTRATIONS By: John Goodman, Scott Broetzmann, and Ted Nardin “The annual employment survey needs to be retired. The reason companies do these surveys…remains as important as ever.

Surveys 62

Surveys Best practices Feedback Calibration 62

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. The right candidate will offer a mature, authentic, and reflective account of what occurred.

Management 182

Management Customer Service Consulting Consulting 182

InGenius

DECEMBER 19, 2019

Building on our existing software, Cimpl introduced a new layer of accountability into telecom spend, enabling enterprise leader's true transparency and governance of how IT investment maps to specific departments, projects, and business priorities, and how it drives value for the organization. You can read the full case study now.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

inmoment

NOVEMBER 6, 2019

InMoment’s latest white paper, “ Why a Customer Experience Program is More Powerful Than Mystery Shopping ,” details what intelligent technology can do that mystery shopping simply cannot. . According to Forrester reports, happy customers account for about a 3% bump in revenue potential in most industries. .

Revenue potential 40

Revenue potential Feedback Surveys Analytics 40

Totango

SEPTEMBER 22, 2022

This can be anything from downloading a white paper to signing up for a trial. CRM organizes all contacts’ information and account details in a single database, so you must select a tool that fits your needs and can grow with you. Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website.

SaaS 71

SaaS CRM Advertising Analytics 71

CustomerSuccessBox

JUNE 27, 2022

Customer Success teams have a wide range of duties, from opening new accounts to assisting current clients in achieving their objectives and securing renewals. They might refer a client to your account management, development, or customer service teams. Best Practices for Customer Success Enablement.

Customer Experience 52

Customer Experience Metrics Sales Marketing 52

REVE Chat Blog

MARCH 4, 2020

So, how to tie the B2B lead generation strategies and best practices? Some of the most common lead nurturing ideas are free webinars, white papers, email updates, sales calls etc. Not all the best practices are tactics that work in a similar way. What is B2B lead generation? Nurture leads.

B2B 71

B2B Best practices CRM Sales 71

inmoment

AUGUST 16, 2018

This not only brings you credit where it’s due and ensures future accountability, but helps attract the right kind of employees—and customers—to your business. To learn more about the necessary components to a successful CX Strategy, download the full InMoment white paper at [link].

Customer centricity 40

Customer centricity Coaching Accountability Personalization 40

CSM Magazine

JUNE 7, 2023

Consider publishing informative blogs, articles, white papers, or guides, that will help you share your knowledge and best practices with others. Always share your goals and progress through sustainability reports and social impact metrics to demonstrate your accountability.

Feedback 52

Feedback Customer centricity Best practices Personalization 52