Interactions

SEPTEMBER 19, 2019

The conference, held Septemer 8-10 in Dallas, brought together operators and vendors from all over, connecting the dreamers and doers who are shaping restaurant science fiction into restaurant fact. On Tuesday morning, Professor Ajay Agrawal of the University of Toronto gave a fascinating talk to close out the conference.

APIs 70

APIs Big data Sales Engineering 70

Fonolo

SEPTEMBER 18, 2018

I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one track over two days), but it is very focused. Dan and Mitch are with Opus Research , which organized the conference. I heard two excellent success stories on recent bot deployments. See for example this post in the Atlantic.

Contact Center 65

Contact Center Advertising Big data Call Center 65

Call Experts

JANUARY 23, 2019

Fortunately, the latest technologies utilize artificial intelligence and big data to address customer concerns and process inefficiency. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. Technique Key to Success.

Management 53

Management outsourcing Call Center Answering services 53

Talkdesk

APRIL 12, 2016

The Talkdesk team spent both days at the conference soaking in tips and tricks from speakers and attendees alike. Blackjack was big data before big data even existed.” – Jeffrey Ma. TOPO Sales Summit 2016 keynote speaker Jeffrey Ma is no stranger to big data. Click to Tweet. Click to Tweet.

Sales 40

Sales Big data call center software Best practices 40

CustomerSuccessBox

MAY 30, 2022

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Now, the concern here is that as a CSM, you could easily overlook a ‘green’ customer account thinking it to be a healthy one! They’re a BIG churn risk. Out of 1000 data points, a mere 10-20 are monitored.

Upselling 52

Upselling Calibration Engineering Big data 52

Natalie Petouhof

DECEMBER 1, 2015

Unified Service – CRM 2016 delivers a single, unified solution for Customer Service across self-service, agent assisted service and field service.

CRM 56

CRM Analytics Sales Self service 56

Squelch

AUGUST 6, 2019

She currently serves as SVP of Global Customer Success at Guavus , which she describes as “a big data real-time analytics company supporting the largest and most complex data infrastructures in the world.”. I actually just presented at an AI conference recently, and I love to do things like that.

Engineering 74

Engineering Big data Analytics Technology 74

Branch Mesenger

MAY 2, 2018

Last year, during the Miami conference, they outlined the efforts of a multi-year initiative that sought to reimagine the tired, clunky corporate technology that has eroded the tenets of customer experience. Using Big Data to Make Leadership Advances in the Workplace. Keeps people accountable to their shifts.

Engineering 74

Engineering Morale Employee engagement Big data 74

AWS Machine Learning

JULY 24, 2023

They use big data (such as a history of past search queries) to provide many powerful yet easy-to-use patent tools. get_caller_identity()['Account'] region = boto3.Session().region_name He is also a reviewer for AI conferences such as ICCV and AAAI. client(service_name='sagemaker') runtime_sm_client = boto3.client(service_name='sagemaker-runtime')

APIs 78

APIs Engineering Construction Benchmark 78

Natalie Petouhof

JUNE 15, 2015

Tweet I’m speaking at Salesforce Exact Target’s Connections Conference. New Pre-Built Journey Triggers: Now, for the first time, Salesforce objects like contacts, leads, accounts and cases, as well as custom objects are available as pre-built triggers in Journey Builder.

Marketing 86

Marketing Advertising CRM Sales 86

AWS Machine Learning

FEBRUARY 2, 2024

An Amazon Cognito authentication layer is used, so it requires creating a user account in the Amazon Cognito user pool deployed via the AWS CDK (see the AWS CDK output for the user pool name) for first-time access to the application. In entered the Big Data space in 2013 and continues to explore that area.

Big data 117

Big data Technology Management Engineering 117

AWS Machine Learning

FEBRUARY 10, 2023

To make the correct coverage identification, a multitude of information over time must be accounted for, including the way defenders lined up before the snap and the adjustments to offensive player movement once the ball is snapped. and Big Data Bowl Kaggle Zoo solution ( Gordeev et al. ). Selvaraju, Ramprasaath R.,

Construction 79

Construction Engineering Big data Coaching 79

Tethr

DECEMBER 7, 2020

But, it turns out, failing to resolve the issue a customer contacts the company about (what we call in the book “explicit issue failures”) only accounts for half of total callbacks. The rest of the time, customers call back for reasons sometimes only tangentially related to the issue they called about in the first place.

Coaching 72

Coaching Banking Customer effort Wireless 72

Squelch

AUGUST 6, 2019

She currently serves as SVP of Global Customer Success at Guavus , which she describes as “a big data real-time analytics company supporting the largest and most complex data infrastructures in the world.”. I actually just presented at an AI conference recently, and I love to do things like that.

Engineering 40

Engineering Big data Analytics Technology 40

AWS Machine Learning

AUGUST 26, 2022

This allows you to train a model you have already fine-tuned using an expanded dataset that contains an underlying pattern not accounted for in previous fine-tuning runs, which resulted in poor model performance. The second is incremental training. Leonardo Bachega is a senior scientist and manager in the Amazon SageMaker JumpStart team.

APIs 90

APIs Scripts Enterprise Big data 90

Tethr

MAY 22, 2019

But, it turns out, failing to resolve the issue a customer contacts the company about (what we call in the book “explicit issue failures”) only accounts for half of total callbacks. The rest of the time, customers call back for reasons sometimes only tangentially related to the issue they called about in the first place.

Wireless 67

Wireless Coaching Banking Accountability 67

CX Journey

FEBRUARY 18, 2016

Plenty of books were written and conferences attended. Now, a decade later - amid the buzz about big data, decision science, content marketing, and disruption - you don’t hear many people talk about narrative leadership. So was born what might appear to be another fad in the field of leadership.

Big data 44

Big data Consulting Consulting Marketing 44

Natalie Petouhof

JANUARY 5, 2016

Tweet CES: The Connected Internet of Things Dominates: Analysts predict by 2019 that only 49 percent of data in the cloud will be from PCs, and the biggest drivers of the shift will be smartphones and IoT. More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data.

Big data 40

Big data B2C B2B Technology 40

ChurnZero

JUNE 3, 2022

You Mon: Accountability. You’re accountable every day, every month, every year. However often your renewal cycle is, you’re accountable. I would have thought it’d be big data, etc. How should they be held to account? This is literally one of the fastest-growing jobs. There are many ways to win.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

You Mon: Accountability. You’re accountable every day, every month, every year. However often your renewal cycle is, you’re accountable. I would have thought it’d be big data, etc. How should they be held to account? This is literally one of the fastest-growing jobs. There are many ways to win.

SaaS 52

SaaS B2B Upselling Metrics 52

Natalie Petouhof

JANUARY 19, 2016

That’s my focus- not as much on all the data or infrastructure – but rather what is the customer / business outcome that all this provides? Here’s an example… The person is coming close to the company and gets a notification to look to see more about how well the account is doing (Account Health.)

B2B 60

B2B SaaS B2C Advertising 60

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Proving everything can happen.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

AWS Machine Learning

OCTOBER 23, 2024

Continual enhancements for new models and additional authentication mechanisms have been released supporting AWS Identity and Access Management (IAM) role authentication and cross-account IAM role authentication. He currently is working on Generative AI for data integration.

Enterprise 81

Enterprise APIs Engineering Government 81