The Northridge Group

MARCH 21, 2022

Authored by Daniel Fenton , Director, Enterprise Accounts and Molly Clark , Senior Director, Operational Analytics. Leveraging data analytics to improve FCR rates is critical for achieving this objective. Such companies must make it a priority to improve customer experience and reduce customer churn.

Wireless 127

Wireless Average Handle Time Contact Center Analytics 127

AWS Machine Learning

NOVEMBER 9, 2023

Central model registry – Amazon SageMaker Model Registry is set up in a separate AWS account to track model versions generated across the dev and prod environments. Approve the model in SageMaker Model Registry in the central model registry account. Create a pull request to merge the code into the main branch of the GitHub repository.

Scripts 122

Scripts Accountability Best practices Engineering 122

AWS Machine Learning

OCTOBER 23, 2024

Continual enhancements for new models and additional authentication mechanisms have been released supporting AWS Identity and Access Management (IAM) role authentication and cross-account IAM role authentication. He currently is working on Generative AI for data integration.

Enterprise 81

Enterprise APIs Engineering Government 81

The Northridge Group

MARCH 8, 2024

She recalls the advertising world being extremely demanding and stressful – the fear of being one step away from losing your job based on your accounts and client happiness. Connect with a Healthcare Consultant The post International Women’s Day: A Closer Look at Some of the Women Who Drive NRG appeared first on The Northridge Group.

Consulting 138

Consulting Consulting Telecommunications Advertising 138

Cincom

JANUARY 31, 2025

Companies use advanced technologies like AI, machine learning, and big data to anticipate customer needs, optimize operations, and deliver customized experiences. Whether it is shopping, healthcare, or manufacturing, digital transformation is about rethinking how things are done to stay competitive in a fast-changing world.

CRM 40

CRM Analytics Automotive Technology 40

AWS Machine Learning

AUGUST 2, 2023

We demonstrate CDE using simple examples and provide a step-by-step guide for you to experience CDE in an Amazon Kendra index in your own AWS account. This has several industry use cases, ranging from healthcare and life sciences, retail and ecommerce, digital asset platforms, and media.

Enterprise 88

Enterprise Healthcare APIs Big data 88

AWS Machine Learning

FEBRUARY 2, 2023

The player data was used to derive features for model development: X – Player position along the long axis of the field Y – Player position along the short axis of the field S – Speed in yards/second; replaced by Dis*10 to make it more accurate (Dis is the distance in the past 0.1

Calibration 91

Calibration Engineering Big data Automotive 91

AWS Machine Learning

SEPTEMBER 9, 2022

Access to AWS services from Katib and from pipeline pods using the AWS IAM Roles for Service Accounts (IRSA) integration with Kubeflow Profiles. Each tenant in Kubeflow has a unique pre-created service account which we bind to an IAM role created specifically to fulfill the tenant access requirements.

Engineering 92

Engineering Healthcare APIs Scripts 92

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

Balto

JANUARY 14, 2025

But modern analytics goes beyond basic metricsit leverages technologies like call center data science, machine learning models, and big data to provide deeper insights. Predictive Analytics: Uses historical data to forecast future events like call volumes or customer churn. Immediate access to knowledge bases or FAQs.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

AWS Machine Learning

DECEMBER 21, 2022

The offline store data is stored in an Amazon Simple Storage Service (Amazon S3) bucket in your AWS account. SageMaker Feature Store automatically builds an AWS Glue Data Catalog during feature group creation. Table formats provide a way to abstract data files as a table. Conclusion.

Scripts 90

Scripts Engineering APIs Big data 90

AWS Machine Learning

MARCH 23, 2023

Leidos is a FORTUNE 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. He works with government, non-profit, and education customers on big data and analytical projects, helping them build solutions using AWS.

Scripts 117

Scripts APIs Government Analytics 117

AWS Machine Learning

OCTOBER 6, 2023

Large language models (LLMs) are revolutionizing fields like search engines, natural language processing (NLP), healthcare, robotics, and code generation. He is deeply passionate about applying ML/DL and big data techniques to solve real-world problems.

Personalization 134

Personalization Engineering Construction Transportation 134

AWS Machine Learning

NOVEMBER 3, 2022

In the document enrichment phase, we perform enrichment functions on healthcare-related documents to draw valuable insights. Similarly, we can use the Amazon Comprehend Medical InferRxNorm API to identify medications and the InferSNOMEDCT API to detect medical entities within healthcare-related insurance documents. Enrichment phase.

Analytics 92

Analytics APIs Healthcare Big data 92

Balto

OCTOBER 17, 2023

The ICP Payoff: Tangible Benefits for Businesses Supercharging the Sales Process: Efficiency Gains Creating an accurate, data-driven ICP makes it easier for your sales team to focus their sales pitch on customer needs and problems. It gives priority to higher-value accounts that drive revenue and focus on quality, not quantity.

Sales 52

Sales Healthcare Accountability Marketing 52

Balto

OCTOBER 17, 2023

The ICP Payoff: Tangible Benefits for Businesses Supercharging the Sales Process: Efficiency Gains Creating an accurate, data-driven ICP makes it easier for your sales team to focus their sales pitch on customer needs and problems. It gives priority to higher-value accounts that drive revenue and focus on quality, not quantity.

Sales 52

Sales Healthcare Accountability Marketing 52

AWS Machine Learning

APRIL 19, 2023

He has helped companies in many industries, including insurance, financial services, media and entertainment, healthcare, utilities, and manufacturing. Raj Ramasubbu is a Senior Analytics Specialist Solutions Architect focused on big data and analytics and AI/ML with Amazon Web Services.

Engineering 93

Engineering Analytics APIs Enterprise 93

Taylor Reach Group

MAY 24, 2018

Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA. The healthcare call center world is rapidly transitioning to a more expansive role within our health delivery system. Is it possible to achieve churn reduction? and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Call Experts

JANUARY 23, 2019

Fortunately, the latest technologies utilize artificial intelligence and big data to address customer concerns and process inefficiency. Benefits of a Call Center: Healthcare and Medical Practice. Deep dives and real-time monitoring tools create access to identify trends throughout the process.

Management 53

Management outsourcing Call Center Answering services 53

CSM Magazine

JULY 3, 2017

Innovative companies have dropped traditional ways of getting more customers like price wars and incremental improvement of products in favor of investing in big data powered AI systems that can offer a personal touch, create tailor-made experiences and are safe from identity theft and cyber crime. Personal with an AI twist.

Brand ambassadors 56

Brand ambassadors Customer centricity Advertising Healthcare 56

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

AWS Machine Learning

AUGUST 3, 2023

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account. Aamna Najmi is a Data Scientist with AWS Professional Services. She is passionate about helping customers innovate with Big Data and Artificial Intelligence technologies to tap business value and insights from data.

APIs 77

APIs Scripts Engineering Technical Support 77

ROI CX Solutions

DECEMBER 3, 2024

In addition to customer-facing solutions, it provides back-end support such as finance, technical support, accounting, and collections. Telus International Based in Canada, Telus International provides IT and customer service outsourcing support to customers in industries such as technology, media, games, e-commerce, and healthcare.

outsourcing 52

outsourcing Customer Support Telemarketing Technical Support 52

SmartKarrot

APRIL 17, 2023

Measuring the ROI of AI chatbots requires a holistic approach that takes into account both tangible and intangible benefits. The future of virtual assistant is bright, and it will likely become even more ubiquitous in various industries, including healthcare, education, finance, customer service, and marketing.

Chatbots 10

Chatbots Scripts Enterprise Education 10

AWS Machine Learning

JANUARY 26, 2024

In addition to awareness, your teams should take action to account for generative AI in governance, assurance, and compliance validation practices. You should begin by extending your existing security, assurance, compliance, and development programs to account for generative AI.

Best practices 138

Best practices Government Engineering Accountability 138

Stratifyd

MARCH 19, 2019

Key accountabilities & responsibilities. Experience in AI, Big Data, Ecosystems, customer experience, and/or text analytics. offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k), and fun and collaborative work environment. Create and maintain Brand Standards.

Healthcare 8

Healthcare Big data B2B Analytics 8

Stratifyd

FEBRUARY 20, 2019

Key accountabilities & responsibilities. Experience in AI, Big Data, Ecosystems, customer experience, and/or text analytics. offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k), and fun and collaborative work environment. Preferred Skills & Experience.

Engineering 40

Engineering Healthcare Big data B2B 40

Stratifyd

JANUARY 29, 2019

Key accountabilities & responsibilities. Analyze and monitor data from marketing campaigns to gather user information, create user segmentation, and drive insights on ROI of marketing activities. Experience in AI, Big Data, Ecosystems, customer experience, and/or text analytics. Monitor competitors’ marketing plans.

Marketing 40

Marketing Analytics Healthcare Big data 40

Stratifyd

JANUARY 3, 2019

Key accountabilities & responsibilities. Experience and/or knowledge of AI, Big Data, Tech. offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k), and fun and collaborative work environment. Maintain and develop Stratifyd’s API layer and/or analytics pipeline.

Engineering 40

Engineering APIs Analytics Healthcare 40

Stratifyd

DECEMBER 12, 2018

Key accountabilities & responsibilities. Experience and interest in AI and Big Data. offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k), and fun and collaborative work environment. Develop and manage the marketing strategy for all marketing channels. Stratifyd, Inc.

Marketing 40

Marketing Management Analytics Healthcare 40

Stratifyd

DECEMBER 20, 2018

Key accountabilities & responsibilities. Experience and/or knowledge of AI, Big Data, Tech. offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k), and fun and collaborative work environment. Preferred Skills & Experience. Knowledge of company social platforms (ie.

Marketing 40

Marketing Brand ambassadors Healthcare Big data 40

Stratifyd

DECEMBER 12, 2018

Key accountabilities & responsibilities. Experience and interest in AI and Big Data. offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k), and fun and collaborative work environment. Develop and manage the marketing strategy for all marketing channels. Experience in SaaS.

Marketing 40

Marketing Management Analytics Healthcare 40

AWS Machine Learning

DECEMBER 4, 2024

For instance, in the fraud detection example, you might want to add an LLM-powered customer support chat that helps a user answer questions about their account. If you’re using a Retrieval Augmented Generation (RAG) system to provide context to your LLM, you can use your existing ML feature pipelines as context.

Engineering 93

Engineering APIs Airlines Government 93

AWS Machine Learning

NOVEMBER 13, 2024

This transparency is particularly important for registered models, which are often deployed in high-stakes or regulated industries, such as financial services and healthcare. It helps organizations comply with regulations, manage risks, and maintain operational efficiency through robust model lifecycles and data quality management.

Government 109

Government Engineering Metrics APIs 109

AWS Machine Learning

JANUARY 30, 2025

First, we assigned the model the persona of an expert in public health, with a focus on improving healthcare outcomes for underserved populations. Adopt the perspective of the given persona: {PERSONA} Multiple personas can be assigned against the same rubric to account for various perspectives. Here are the steps to follow: 1.

Engineering 89

Engineering APIs Healthcare Government 89

AWS Machine Learning

FEBRUARY 7, 2025

This post, part of the Governing the ML lifecycle at scale series ( Part 1 , Part 2 , Part 3 ), explains how to set up and govern a multi-account ML platform that addresses these challenges. Usually, there is one lead data scientist for a data science group in a business unit, such as marketing.

Government 64

Government Engineering Accountability Best practices 64