CSM Magazine

JUNE 20, 2024

Big Data and Its Impact on Live Betting Big data is one form of technology that bookmakers have used for as long as it’s been available. Of course, technology has significantly improved the way that big data analysis is conducted, which has allowed the live betting niche to continue to grow and push forward.

Big data 52

Big data Technology Personalization Accountability 52

AWS Machine Learning

SEPTEMBER 3, 2024

Harnessing the power of big data has become increasingly critical for businesses looking to gain a competitive edge. However, managing the complex infrastructure required for big data workloads has traditionally been a significant challenge, often requiring specialized expertise.

Big data 114

Big data Engineering Accountability Real estate 114

AWS Machine Learning

AUGUST 29, 2022

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Solution overview.

Accountability 96

Accountability APIs Management Engineering 96

AWS Machine Learning

MARCH 18, 2025

As the healthcare industry continues to embrace digital transformation, solutions that combine advanced technologies like audio-to-text translation and LLMs will become increasingly valuable in addressing key challenges, such as patient education, engagement, and empowerment. An AWS account.

Healthcare 110

Healthcare Analytics Consulting Consulting 110

C3Centricity

MARCH 15, 2018

Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! However, in working with clients around the world and in numerous industries, I have found that many are lost by the wealth of information that is available to them. Making Data Analysis the Beginning and Not the End.

Big data 124

Big data Analytics Personalization Entertainment 124

Method:CRM

FEBRUARY 27, 2019

Those poor accountants. In fact, today’s accountants are far more than just number-crunchers — they’re leaders, strategists, technologists, advisors and business specialists. The accounting industry: (p)art of the deal. Accountants speak the language of business. They get a bad rap. Becoming a part-time CFO.

Accountability 61

Accountability Consulting Consulting CRM 61

C3Centricity

MAY 25, 2020

In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! However, in working with clients around the world as well as in numerous industries, I have found that many are lost by the wealth of information that is available to them. An Alternative Approach.

Technology 121

Technology Big data Analytics Personalization 121

AWS Machine Learning

OCTOBER 30, 2023

The Amazon Bedrock VPC endpoint powered by AWS PrivateLink allows you to establish a private connection between the VPC in your account and the Amazon Bedrock service account. Use the following template to create the infrastructure stack Bedrock-GenAI-Stack in your AWS account. With an M.Sc. from the Univ. of Texas and his M.Sc.

APIs 141

APIs Big data Accountability Enterprise 141

AWS Machine Learning

MARCH 15, 2024

With increased access to data, ML has the potential to provide unparalleled business insights and opportunities. However, the sharing of raw, non-sanitized sensitive information across different locations poses significant security and privacy risks, especially in regulated industries such as healthcare.

Healthcare 125

Healthcare Big data Engineering Accountability 125

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Part 2: Data enrichment and insights. Conclusion.

Analytics 92

Analytics APIs Healthcare Big data 92

AWS Machine Learning

OCTOBER 20, 2023

Customers of every size and industry are innovating on AWS by infusing machine learning (ML) into their products and services. Recent developments in generative AI models have further sped up the need of ML adoption across industries. The architecture maps the different capabilities of the ML platform to AWS accounts.

Government 128

Government Engineering Accountability Enterprise 128

CSM Magazine

APRIL 5, 2022

The financial services industry is one of the most important sectors in the global economy. Self-service can take many forms, but typically it means providing customers with a way to access and manage their accounts without having to contact customer service. It is also one of the most competitive. Offer self-service options.

Customer Service 52

Customer Service Big data Self service Banking 52

AWS Machine Learning

JUNE 12, 2024

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account set up. An IAM role in the account with sufficient permissions to create the necessary resources. If you have administrator access to the account, no additional action is required. A VPC where you will deploy the solution.

APIs 133

APIs Enterprise Accountability Feedback 133

Fonolo

DECEMBER 8, 2023

We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology. For example, big data makes things like hyper-personalized customer service possible, but it also puts enormous stress on data security.

Contact Center 81

Contact Center Big data Chatbots Scripts 81

Answer Dash

FEBRUARY 20, 2019

Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year. While these technologies, including automation, are geared to improving the customer experience, many service leaders report they struggle with managing technology.

Customer Service 78

Customer Service Big data CRM Surveys 78

Totango

DECEMBER 1, 2021

The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. An agile approach brings the full power of big data analytics to bear on customer success. 7 Steps to Bring Agile Innovation to Customer Success. Define How to Measure Success.

Government 103

Government Journey mapping Accountability Benchmark 103

The Northridge Group

MARCH 21, 2022

Authored by Daniel Fenton , Director, Enterprise Accounts and Molly Clark , Senior Director, Operational Analytics. The Cellular Telecommunications Industry Association (CTIA) reports that, in 2019, America’s wireless industry contributed $690.5 The value of reducing repeat calls. billion to U.S.

Wireless 127

Wireless Average Handle Time Contact Center Analytics 127

Lumoa

SEPTEMBER 30, 2022

According to Samsung, 77% of customers still seek in-person assistance when facing an unusual or complex account issue. . Improving Products and Services Through Big Data. Big data, which is the vast amount of information collected from different customer touchpoints, has already fueled the growth of the financial industry. .

Banking 88

Banking Customer Experience Big data Chatbots 88

Callminer

MARCH 9, 2020

” – Matt Thompson, Employee Scheduling Software Tips From Industry Vets , Shiftnote; Twitter: @shiftnote. ” – Matt Thompson, Employee Scheduling Software Tips From Industry Vets , Shiftnote; Twitter: @shiftnote. Look for quick and easy calendar sharing functionality. “Online calendars are your best friend.

Best practices 182

Best practices Call Center Analytics Metrics 182

AWS Machine Learning

MARCH 3, 2023

Companies across industries apply ML to use cases such as predicting customer churn, demand forecasting, credit scoring, predicting late shipments, and improving manufacturing quality. His knowledge ranges from application architecture to big data, analytics, and machine learning. He is very passionate about data-driven AI.

Benchmark 94

Benchmark Big data Banking Analytics 94

Callminer

SEPTEMBER 14, 2020

Business analysts play an integral role in any industry, but they’re especially vital in call center operations. Find out the main challenges affecting call center processes, gather requirements by talking to the business, then come up with a recommendation that takes into account existing call center/business constraints.

Call Center 182

Call Center Analytics First call resolution Metrics 182

AWS Machine Learning

JUNE 25, 2024

To replicate the dashboard in your AWS account, follow the contextual conversational assistant instructions to set up the prerequisite example prior to creating the dashboard using the steps below. Nikhil has 15+ years of industry experience, specializing in observability and AIOps.

Metrics 120

Metrics APIs Government Big data 120

AWS Machine Learning

JUNE 24, 2022

After the data scientists have proven that ML can solve the business problem and are familiarized with SageMaker experimentation, training, and deployment of models, the next step is to start productionizing the ML solution. In the same account, Amazon SageMaker Feature Store can be hosted, but we don’t cover it this post.

Enterprise 116

Enterprise Engineering Accountability APIs 116

AWS Machine Learning

DECEMBER 7, 2023

SARIMA extends ARIMA by incorporating additional parameters to account for seasonality in the time series. These additional variables are considered in the model to improve forecasting accuracy by accounting for external influences beyond the historical values of the time series.

Management 126

Management Engineering Analytics Construction 126

Cincom

JANUARY 31, 2025

The travel industry has embraced digital tools to revolutionize the customer journey, making planning faster, easier, and more efficient. Companies use advanced technologies like AI, machine learning, and big data to anticipate customer needs, optimize operations, and deliver customized experiences.

CRM 40

CRM Analytics Automotive Technology 40

The Northridge Group

MARCH 8, 2024

She recalls the advertising world being extremely demanding and stressful – the fear of being one step away from losing your job based on your accounts and client happiness. With a career that has spanned more than 30 years, she’s no stranger to climbing the ranks amid a male-dominated industry.

Consulting 138

Consulting Consulting Telecommunications Advertising 138

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. Industry and Regulatory Compliance: Balto’s Role Balto , a prominent partner of NobelBiz, plays a critical role in ensuring that call center interactions adhere to industry standards and regulations.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. Industry and Regulatory Compliance: Balto’s Role Balto , a prominent partner of NobelBiz, plays a critical role in ensuring that call center interactions adhere to industry standards and regulations.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

AWS Machine Learning

NOVEMBER 24, 2023

For example, teams using these platforms missed an easy migration of their AI/ML prototypes to the industrialization of the solution running on AWS. This included a range of configuration and governance activities from ordering AWS accounts, limiting internet access, using allowed listed packages to keeping their Docker images up to date.

Engineering 93

Engineering Analytics Self service Government 93

AWS Machine Learning

DECEMBER 14, 2023

Their mining sites use industrial equipment that has to be monitored because machinery failures can result in loss of revenue or even environmental damages. A screener is a large industrial mining machine where minerals dissolved in water are processed. Machine Learning Prototyping Architect with an MSc in Data Science and Big Data.

Engineering 105

Engineering Big data outsourcing Education 105

AWS Machine Learning

JUNE 17, 2024

This file includes the necessary AWS and PrestoDB credentials to connect to the PrestoDB instance, information on the training hyperparameters and SQL queries that are run at training, and inference steps to read data from PrestoDB. to set up PrestoDB on an Amazon Elastic Compute Cloud (Amazon EC2) instance in your account.

Scripts 121

Scripts Engineering Metrics Big data 121

AWS Machine Learning

FEBRUARY 2, 2023

The player data was used to derive features for model development: X – Player position along the long axis of the field Y – Player position along the short axis of the field S – Speed in yards/second; replaced by Dis*10 to make it more accurate (Dis is the distance in the past 0.1

Calibration 91

Calibration Engineering Big data Automotive 91

Vistio

OCTOBER 5, 2021

You have a unique view on the CX industry as a former technology director. Normally the work that I’m doing, yeah, it does sort of split between my own personal pet sort of projects, the latest book I’m working on or something, and the kind of working with industry leaders. Thanks for joining me.

Contact Center 52

Contact Center Chatbots Banking Technology 52

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. This positions the agent as a holistic customer ‘account manager’ – just like in T-Mobile’s TEX model – rather than someone there to fix only a narrow range of issues.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

REVE Chat Blog

FEBRUARY 12, 2020

Customer experience has reached a level of paramount importance in recent years, and customers no longer view their experiences in an industry-silo. Instead, they compare their experience to leading firms in other industries. . It may go on long after customers have signed up for a new account or purchased a product.

Banking 76

Banking Customer Experience Chatbots Big data 76

AWS Machine Learning

AUGUST 22, 2023

Machine learning (ML) is revolutionizing solutions across industries and driving new forms of insights and intelligence from data. Many ML algorithms train over large datasets, generalizing patterns it finds in the data and inferring results from those patterns as new unseen records are processed.

Scripts 88

Scripts Accountability Transportation Benchmark 88

AWS Machine Learning

OCTOBER 27, 2022

They also established data processing and forecasting pipelines, which can scale to thousands of stores and product categories, and developed a scalable reference architecture to be used for future extensions. To implement demand forecasting that enhances sustainability, we also considered industry-specific properties: Short lead times.

APIs 98

APIs Best practices Metrics Government 98