BlueOcean

OCTOBER 4, 2023

We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership. The most recent census reports that 21.4% of Canadians speak French as a first language.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Outsource Consultants

MARCH 18, 2025

A study by ContactBabel found that these hidden costs can account for up to 15% of the total outsourcing expense in the first year. Uncovering Hidden Costs While base pricing is important, it’s equally essential to identify potential hidden costs. Setup fees, technology integration charges, and training costs can add up quickly.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Certified Languages International

DECEMBER 22, 2023

After setting up an account with us, all you need to do is dial our number, request the language(s) needed, and then you’ll be quickly connected with an interpreter. Banks can translate key documents like account statements, disclosures, banking agreements, marketing materials, and their website into top languages spoken by customers.

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

Certified Languages International

JUNE 30, 2023

And customers shouldn’t have to wait to speak with a bilingual agent. Focus first on the day-to-day interactions (both in person and online): things like opening an account or cashing a check. Focus on customer service Be serious about providing a great customer experience.

Banking 40

Banking Bilingual agents Advertising Feedback 40

Anexa BPO

SEPTEMBER 5, 2021

By 2027, it’s projected that social commerce will account for $604 billion in sales. Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2021 ‘customer experience’ and specialize in delivering just that.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Global Response

NOVEMBER 14, 2023

Smartshoring unites agents from a variety of locations—both onshore, nearshore and offshore—into a single team to enable you to make use of the time zones and linguistic capabilities that you and your customers need.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Quality Contact Solutions

DECEMBER 31, 1969

By Nathan Teahon, Strategic Account Director. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality. Bilingual agents can be really valuable depending on the type of and area you call. As a result, it is not uncommon to see higher rates for bilingual services. (I

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40