BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Outsource Consultants

MARCH 18, 2025

These key features help companies identify call center services that not only meet their current needs but also position them for future success in an ever-evolving customer service landscape. A study by ContactBabel found that these hidden costs can account for up to 15% of the total outsourcing expense in the first year.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Global Response

NOVEMBER 14, 2023

Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Certified Languages International

DECEMBER 22, 2023

Benefits of Offering Multilingual Support There are many benefits for banks to offer multilingual customer support and services. Some key advantages include: Increased trust and loyalty from customers who feel respected through preferred language support. Expanded customer reach by appealing to diverse communities.

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

Global Response

JULY 23, 2023

We selectively match our specialists to each brand so they embody your culture at every customer touchpoint. Sky-High Costs The Problem: Adding on a call center creates yet another line item that must be budgeted and accounted for—and in today’s economy, that’s a difficult problem to get around.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Certified Languages International

DECEMBER 22, 2023

Benefits of Offering Multilingual Support There are many benefits for banks to offer multilingual customer support and services. Some key advantages include: Increased trust and loyalty from customers who feel respected through preferred language support. Expanded customer reach by appealing to diverse communities.

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

Global Response

JUNE 20, 2023

For international companies, these languages are a must for customer support. Tunisia has a strong ICT infrastructure, providing consistent and reliable support for international businesses. Challenges and Mitigation Strategies Of course, every outsourcing location has challenges that must be accounted for.

Call Center 62

Call Center outsourcing Bilingual agents Education 62