Outsource Consultants

MARCH 18, 2025

A study by ContactBabel found that these hidden costs can account for up to 15% of the total outsourcing expense in the first year. Many companies fail to factor in the resources required to monitor and maintain service quality, which can lead to unexpected budget overruns. How can I ensure my outsourced call center maintains quality?

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Global Response

JULY 23, 2023

While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

JUNE 20, 2023

Challenges and Mitigation Strategies Of course, every outsourcing location has challenges that must be accounted for. What services will you need? How many agents will you need to hire to achieve your goals? Outsourcing to Tunisia offers a balance of both affordability and quality.

Call Center 62

Call Center outsourcing Bilingual agents Education 62