ShepHyken

AUGUST 9, 2019

I gave them my feedback, and I felt like they actually cared and will take those recommendations into account for future guests. The post Guest Blog: Converting Customers To Die Hard Fans appeared first on Shep Hyken. After my visit, I received an earnest call from someone at the hotel asking about different aspects of my stay.

Feedback 304

Feedback Sales Accountability Personalization 304

ShepHyken

SEPTEMBER 6, 2019

Mobile-first is not a new concept, but as a growing number of consumers flock to open accounts on mobile devices instead of computers, businesses need to start thinking about mobile-only experiences. The post Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect appeared first on Shep Hyken.

Accountability 247

Accountability Technology Personalization Customer Experience 247

Kapta Customer Success

MAY 21, 2024

Adapting your key account management approach as customers change is crucial. Read this blog to learn what it takes to succeed in key account management today.

Accountability 45

Accountability Management CRM 45

Select VoiceCom Blog

SEPTEMBER 17, 2023

Optimise financial management by outsourcing accounting and bookkeeping services. Discover the benefits, best practices, and more in this blog. The post Outsourcing Accounting and Bookkeeping Services: A Handy Guide appeared first on Select VoiceCom.

outsourcing 52

outsourcing Accountability Best practices Business Process Outsourcing 52

ShepHyken

JUNE 28, 2019

Accountants today couldn’t imagine performing their job without some form of calculator. In fact, who would trust an accountant who did not use a machine to supplement their skills? The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken.

Contact Center 289

Contact Center Self service Banking Airlines 289

ShepHyken

FEBRUARY 9, 2018

– the answers to this question can reveal operational issues, such as a lengthy procedure for setting up new accounts or order processing problems within your company. The post Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy appeared first on Shep Hyken. What is working and what isn’t?

Customer Service 399

Customer Service Morale Sales Coaching 399

Eptica

OCTOBER 15, 2021

Date: Friday, October 15, 2021 Author: Trevor Davies, Head of Products, Enghouse Interactive Migrating call accounting to the cloud? In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. Here’s what to consider.

Accountability 124

Accountability Best practices Engineering Customer Service 124

ShepHyken

MARCH 29, 2019

Very often, retail managers lack time and capacity to process and take into account all the necessary data to set attractive prices. “If Considering, that the US giant accounted for almost half of the US e-commerce market, or $258.22 For example, Amazon generates more than 35% of its revenue via AI price recommendations.

Customer Experience 274

Customer Experience Accountability CRM Enterprise 274

ShepHyken

NOVEMBER 29, 2019

By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . Brands like Starbucks use their parent Twitter account to address complaints and generally talk to customers. Netflix has a dedicated Twitter account called NetflixHelps to respond to customer complaints.

Technology 344

Technology Customer Experience Complaint resolution Gamification 344

ShepHyken

DECEMBER 14, 2018

While useful, this often does not take into account the specific risks faced by an individual organization. The post Guest Blog: Do customer experience teams take cyber security risks? A responsible organization should ensure that all departments have the foundational knowledge to mitigate common cyber security threats.

Customer Experience 268

Customer Experience Government Coaching Customer retention 268

ShepHyken

SEPTEMBER 20, 2019

Customer Success / Account Management – Outside of support, this team interacts with customers the most frequently. Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. Managing tickets as a unified support team.

B2B 281

B2B Customer Support CRM B2C 281

Nicereply

SEPTEMBER 6, 2022

That’s why we’ve rounded up this handy list, so you have all top customer support blogs published (so far) in 2022 in one accessible place. Most of these blogs allow you to subscribe to their newsletters and publish new content regularly. 2022’s top customer service blogs. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

ShepHyken

AUGUST 30, 2019

By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. The post Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value? appeared first on Shep Hyken.

Airlines 274

Airlines Metrics Advertising Sales 274

ShepHyken

JANUARY 18, 2019

These agents will be more skilled and will function more as account managers than reps. The post Guest Blog: Are You Setting the Right Customer Experience Goals? However, automation will not be able to handle every interaction, which is why human agents will still be needed for escalations. appeared first on Shep Hyken.

Customer Experience 247

Customer Experience Airlines Average Handle Time Contact Center 247

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

JivoChat

NOVEMBER 3, 2022

Do you know how to create a blog on WordPress? With just a few steps, you can have your own blog up and running. There are millions of different blog types on the internet, you can write about multiple topics and conquer visibility in specific niches. Create a WordPress Account. Make a Plan For Your Blog.

Best practices 75

Best practices Engineering Accountability Personalization 75

CSM Practice

JUNE 11, 2023

If you’ve been in the Customer Success profession long enough, you should have had the opportunity to be part of an account reassignment. There are a few reasons for this, but one of which is that account reassignments are, in my opinion, one of the most overly complicated processes in the Customer Success space. So let’s get into it.

Accountability 59

Accountability CRM Management Personalization 59

ClientSuccess

MARCH 28, 2023

The allocation of resources, in particular, is a critical factor that can either make or break a customer success team’s large account management process. Map Out the Customer Journey After comprehending the goals and vision of your large account, it’s time to chart out the customer journey.

Accountability 52

Accountability Management SaaS Enterprise 52

ShepHyken

JANUARY 11, 2019

My friend Ann-Margaret used to be an accountant. The post Guest Blog: Customer Feedback Loops – 3 Examples & Strategies appeared first on Shep Hyken. And don’t worry, we understand that time to respond is limited and have come up with an automated way of closing the loop. There are customers who visit her each week.

Feedback 247

Feedback Surveys Technical Support Personalization 247

ShepHyken

NOVEMBER 24, 2017

technical, account, and payment issues first, followed by more minor concerns—and assign tickets to them. Take a look, for example, at Microsoft’s official Xbox Support Twitter account. The post Guest Blog: How to Use Social Media to Provide Great Customer Service appeared first on Shep Hyken.

Customer Service 223

Customer Service B2B B2C Accountability 223

ShepHyken

JULY 26, 2019

So for this, you need to take certain pointers into account such as: Competitive insight. The post Guest Blog: How to Make Effective Customer Experience Strategies for a Software Development Company? Consumer research. Marketplace data. Mission & vision. 5 Ways to Enhance Customer Experience. appeared first on Shep Hyken.

Customer Experience 297

Customer Experience Feedback Customer centricity Customer retention 297

CSM Practice

APRIL 29, 2020

How this works: If you haven’t changed how you segment your existing customer-base, continue reading this article to better understand how this works: First, you’ll need to make sure each account is assigned with the correct industry on your CRM system. READ our Customer Success BLOG : BROWSE our PINTEREST board pins: [link].

Accountability 75

Accountability CRM Management Customer Experience 75

ShepHyken

AUGUST 31, 2018

The post Guest Blog: 8 Exciting Ways AI Delights Customers appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Articles: Cutting-Edge CX Lessons From A Surgery Center.

Self service 187

Self service Chatbots Personalization Interactive Voice Response 187

ShepHyken

APRIL 21, 2017

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares ideas for handling tough personalities while offering great customer service. The post Guest Blog: How to Handle a Know-It-All appeared first on Shep Hyken. Solving customer problems is expected. Shep Hyken.

Airlines 215

Airlines Customer Care Engineering Accountability 215

ShepHyken

NOVEMBER 15, 2019

Proactively offering personalized menu actions due to their recent activity in other channels: “I see you’ve recently viewed your checking account online. The post Guest Blog: Three Surprising Ways You Can Improve the Customer Experience with Cloud IVR appeared first on Shep Hyken.

Interactive Voice Response 247

Interactive Voice Response Customer Experience Self service Contact Center 247

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. All you need to do is purchase WordPress hosting , install WordPress on your hosting account and get to work. Now that we have that out of the way, let’s cover the most important advantages of having a blog.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Subject matter experts.

Contact Center 68

Contact Center Self service Chatbots Average Handle Time 68

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 93

Accountability Best practices Scripts Engineering 93

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. This makes CS team accountability easier and 1:1s more productive to ensure the team is meeting customer and company-wide goals. . Optimize one-on-ones. Improve internal communication.

Accountability 95

Accountability SaaS Best practices Enterprise 95

ShepHyken

DECEMBER 1, 2017

I use SproutSocial to manage PATLive’s social media accounts. Stephanie’s posts on the PATLive blog cover a range of service and experience topics with an emphasis on customer communication. The post Guest Blog: Customer Communication: Bots are Nice, But Humans are Better appeared first on Shep Hyken.

outsourcing 203

outsourcing Answering services Personalization Accountability 203

Cisco - Contact Center

SEPTEMBER 26, 2023

Sustainability 101 is a blog series that you can … Read more on Cisco Blogs Do you feel a bit lost when people refer to certain environmental sustainability topics and aren’t sure where to start when it comes to learning more?

Accountability 52

Accountability 52

ShepHyken

DECEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague, Erich Lawson, writes about the importance of being an eco-friendly business and how it can encourage loyalty among consumers. Consequently, the number of consumers that take into account eco-friendly minded businesses when shopping has significantly gone up. Shep Hyken.

Surveys 218

Surveys Accountability Management Customer Service 218

ClientSuccess

OCTOBER 25, 2022

In addition to managing the day-to-day health and support of customer accounts, CSMs are tasked with building a strategic vision for customers and reviewing future challenges, wins, and opportunities. . What is a customer account review? Customer account reviews can happen on a quarterly, bi-annual, or even annual basis.

Accountability 74

Accountability Upselling Metrics Sales 74

ShepHyken

MAY 25, 2018

Many organizations will use multiple propensity models for each action (one for each combination of offer and channel) to account for individual preferences. The post Guest Blog: 5 Keys to Building Sustainable Customer Relationships appeared first on Shep Hyken.

Call Center 185

Call Center Customer retention Upselling Advertising 185

Kapta Customer Success

SEPTEMBER 19, 2016

As a key account manager, it’s vital that you engage in Customer Success content that is insightful, valuable, and relevant, giving you that competitive edge to deliver amazing service to your clients. Here are eight Customer Success blogs every key account manager should read to stay on the cutting edge of their business.

Accountability 45

Accountability Management SaaS Chief Customer Officer 45

ClientSuccess

JANUARY 5, 2022

Account transitions will be inevitable throughout your tenure as a customer success leader. Whether through promotions, turnover, or new hires, new CSMs are bound to leave or join your customer account teams regularly. First, you and your internal team must identify the best person to take over the account. Want to learn more?

Accountability 68

Accountability Journey mapping Technology Personalization 68