Accountability Brand ambassadors Coaching 
CCNG
JULY 10, 2024
Today’s contact center agents are more than just problem solvers; they’re strategic brand ambassadors. Armed with technology and data insights, they anticipate customer needs, personalize interactions, and shape positive brand perceptions. Valuing agents as invaluable talent is paramount.
The Northridge Group
NOVEMBER 9, 2022
These approaches fail to take the larger CX into account and result in missed opportunities to delight customers while improving the working experience for associates. Implementing a training program to help supervisors develop their coaching skills can be one way to address this head-on. QM INSIGHTS.
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Totango
JULY 28, 2021
While the conventional approach has been to assign one customer success manager per customer account, digital customer success platforms now make it possible for teams to administer success at scale by leveraging automation to deliver one-to-many success management. Suggesting upsells.
CSM Magazine
JUNE 10, 2021
One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. 3) Create accountability for key contact drivers. This is not a “blame game”.
Playvox
JANUARY 24, 2022
The bulk of inquiries contact centers receive are for routine matters such as making payments and checking account balances. You’ll be able to identify any performance gaps and provide agent coaching and motivation tools, forecasts, and schedule more effectively, and even reward team members who provide exceptional customer experiences.
Amity
JULY 30, 2018
It’s no surprise that most of them don’t know exactly how to reach that goal using your product without effective coaching. For instance, we correlate strong adoption for Amity users with their usage of the account explorer and their ability to drill down on multiple profiles to see support tickets and engagements.
24-7 InTouch
FEBRUARY 25, 2020
The more collaboration with brand partners, the better. Incorporating client-specific training materials and activities into our training program is how we develop true brand ambassadors with our agents. Branded innovative work spaces help complement the training curriculum, along with team building activities.
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