ChurnZero

FEBRUARY 29, 2024

You’ll also unlock a goldmine of insights and signals that can predict customer behavior, identify potential churn, and uncover upsell opportunities. 5: Are there any indicators that might come up through support which signal an upsell or expansion opportunity for customer success?

Brand ambassadors 52

Brand ambassadors Upselling Metrics Feedback 52

Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event. 6 Best Practices for Your CS Team.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

GetFeedback

AUGUST 16, 2018

Marketing can identify potential brand ambassadors by looking at your list of promoters. Customer success can spot upsell opportunities, or prioritize red accounts that need extra love. While some providers offer built-in knowledge base analytics, others may require you to link up your Google Analytics account.

Metrics 79

Metrics Customer Service Surveys Self service 79

Integrity Solutions

MAY 23, 2023

Based on what we know about connection, you should prioritize existing clients (for upselling and cross selling purposes), past clients and potential referral partners. Salespeople have to buy into the brand they represent because buyers will pick up on if they don’t.

Sales 91

Sales Coaching Brand ambassadors B2B 91

JustCall

APRIL 22, 2022

Loyal customers today could be brand ambassadors tomorrow. Loyalty is a brand”. Customer experience should ideally tap into existing accounts for expansion, instead of just focusing on retaining them. After all, it costs less to retain existing customers and upsell/cross-sell to them, than to find new customers.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

SmartKarrot

OCTOBER 8, 2021

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Identify accounts that are likely to churn and work proactively to eliminate that risk.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

SmartKarrot

DECEMBER 19, 2022

Accountable for 100% customer retention; influence internal organization to deliver on contract metrics and exceed performance expectations. Act as the main point of contact, defining success plans with key deliverables, and ensuring your accounts are getting the most out of the services, resulting in renewal and upsell opportunities.

Brand ambassadors 19

Brand ambassadors Upselling Education Accountability 19

JustCall

NOVEMBER 6, 2019

Not only this, they can also raise interest in the prospect and help you upsell or cross-sell. Taking into account the recent boom in the prices of this neighbourhood, I wanted to bring to your notice that whether you choose to put it up for lease or choose to sell the property, you can generate a great secondary income source via it.

Real estate 65

Real estate Scripts Sales Brand ambassadors 65

SmartKarrot

AUGUST 18, 2021

Experience working to promote the value of the product and upsell services and products with brand image and promoting value through customer experience. Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value. Strong experience in Account Management.

Brand ambassadors 19

Brand ambassadors Upselling Engineering B2B 19

SmartKarrot

OCTOBER 22, 2021

Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results. Assist customers through multiple contact channels with a positive attitude and desire to help.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

MARCH 23, 2022

Developing and executing upsell and expansion opportunities. Managing customer happiness and creating brand ambassadors for the Marketing and Sales teams, helping us collaborate with the customer and maximize their potential. Continuously prove ROI to your customers.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

OCTOBER 12, 2022

Customer account journey for B2B organizations can help with this. . The B2B customer experience is affected by various touchpoints throughout the customer account journey. So, how does one evaluate the account journey and make the necessary improvements? What is a customer account journey? So, let us get started.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

JULY 6, 2022

CSMs can confidently retain clients, encourage adoption to hasten value realization, and identify upsell opportunities thanks to automation and digital experience. As your customers become brand ambassadors for your business, this will help reduce the customer’s pain points and result in additional sales or revenue streams.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

Comm100

FEBRUARY 5, 2018

According to Gallup , there are three types of customers: Fully Engaged — Customers who are loyal to a product, and who serve as true brand ambassadors. Actively Disengaged — Customers with no emotional attachment to a company, who will easily switch brands and actively antagonize brands that cause them difficulties.

CRM 58

CRM Marketing Multichannel Self service 58