TRUSTID

DECEMBER 16, 2018

It’s essential for ensuring their information isn’t used for malicious activity such as account takeovers or identify fraud. According to the Identity Theft Resource Center, no corner of the business sector is completely immune to fraud. Contact center agents don’t trust KBA. Contact center agents don’t trust KBA.

Engineering 52

Engineering call center professionals Call Center Accountability 52

TRUSTID

APRIL 21, 2019

While customers certainly demand and appreciate that their bank takes the necessary steps to ensure their accounts are safe and protected from fraud, how they do that can impact their experience. This could be attributed to the ongoing reliance of personally identifiable information (PII).

call center professionals 56

call center professionals Banking Call Center Contact Center 56

TRUSTID

JUNE 14, 2018

The problem is all of this personal data falls within knowledge-based authentication (KBA) security questions. . The data is collected by fraudsters to build personal profiles they can sell to other criminals, apply for credit cards, or socially engineer banks to takeover customer accounts.

Banking 50

Banking Engineering call center professionals Call Center 50

TRUSTID

MAY 9, 2019

While customers certainly demand and appreciate that their bank takes the necessary steps to ensure their accounts are safe and protected from fraud, how they do that can impact their experience. This could be attributed to the ongoing reliance of personally identifiable information (PII).

call center professionals 48

call center professionals Banking Call Center Contact Center 48

TRUSTID

APRIL 16, 2019

While customers certainly demand and appreciate that their bank takes the necessary steps to ensure their accounts are safe and protected from fraud, how they do that can impact their experience. This could be attributed to the ongoing reliance of personally identifiable information (PII).

call center professionals 48

call center professionals Banking Call Center Contact Center 48

TRUSTID

AUGUST 30, 2018

While banks know that relying on conventional knowledge-based authentication (KBA) can leave customer accounts vulnerable to social engineering attacks, many continue to take that risk anyway.

Banking 64

Banking call center professionals Engineering Contact Center 64

TRUSTID

APRIL 24, 2019

By verifying callers before a phone agent picks up, contact centers can remove the risk of account takeovers and other fraudulent activity. These phone scams use personally identifiable information (PII) to answer telephone security questions to slip passed call center’s basic defenses.

call center professionals 48

call center professionals Contact Center Education Engineering 48