Quality Contact Solutions

JUNE 12, 2020

By Nathan Teahon, Strategic Account Manager. In the world of inbound call center outsourcing, many things are going to factor heavily in deciding which call center to use for inbound call handling. call centers. Still, there are several reasons why telemarketing services are best in the U.S.

outsourcing 89

outsourcing Call Center Telemarketing Inbound sales 89

Quality Contact Solutions

APRIL 15, 2021

Teaching the different skills required for outbound and inbound telemarketing training is more important than ever before. As different as the job descriptions for inbound and outbound telemarketing are, the training required to perform these jobs is just as diverse. The one size fits all or blanket training approach doesn’t work.

Telemarketing 98

Telemarketing Scripts Sales Accountability 98

Quality Contact Solutions

AUGUST 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. In addition, the QCS expertise provides turnkey outsourced call center services that augment sales and marketing programs across various industries.?.

Call Center 98

Call Center Telemarketing B2C outsourcing 98

TeleDirect

JANUARY 13, 2025

Inbound vs Outbound Calls: What Is the Difference? When researching inbound vs outbound calls or seeking the top call centers in the US , understanding the fundamental differences between inbound and outbound calls is crucial. What Are Inbound Calls?

Telemarketing 62

Telemarketing Call Center CRM Healthcare 62

Quality Contact Solutions

OCTOBER 19, 2022

Many businesses look to call centers to handle this vital business process. What Is Call Center Appointment Setting? Call center appointment setting is gathering information about sales prospects, contacting them by phone, pre-qualifying them, and scheduling appointments for follow-up by a sales representative.

Call Center 98

Call Center Scripts Telemarketing Best practices 98

Quality Contact Solutions

DECEMBER 31, 1969

Great leaders operate with honesty and integrity, they inspire others to go above and beyond, they empower their employees, hold them accountable and are great communicators. To be truly successful in the b2b telemarketing services industry one must possess these various attributes and utilize them to drive their team to new heights.

Telemarketing 66

Telemarketing B2B Call Center Coaching 66

Quality Contact Solutions

DECEMBER 31, 1969

Choosing a telemarketing call center located in the United States has several clear advantages. Let’s explore why your brand, company and reputation are tightly tied to the direct representation as an organization in the telemarketing call center you choose. based telemarketing call center.

Telemarketing 49

Telemarketing Call Center Government Healthcare 49

OctopusTech

APRIL 12, 2019

We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. Call center services cover only the font offices processes limited to calls, both inbound and outbound. Well, let me tell you, they have. Let’s check them out.

Call Center 86

Call Center Telemarketing Finance Business Process Outsourcing 86

Quality Contact Solutions

JULY 19, 2018

The best telemarketing companies understand the niche they serve and define their growth strategy to deliver the highest performance in that niche. At QCS, every call center and telemarketing program we conduct for our clients has a direct tie to growing or maintaining revenues on behalf of our clients.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Noble Systems

MARCH 19, 2021

Call Center Software for SMB. Every business that takes or makes calls, especially to sell to or service customers, essentially has a call center – whether they have hundreds of agents or a handful of agents (or a team of multi-tasking employees). Cloud Contact Center for SMBs. Auto-Attendant and IVR.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Quality Contact Solutions

DECEMBER 31, 1969

The foundation of our call center operation are our owner-operated call centers. With 17+ owner-operator call centers throughout the U.S. and Canada; Quality Contact Solutions has the capacity and depth to conduct all types of outbound and inbound call center programs. Heather has a B.S.

Telemarketing 61

Telemarketing B2B Call Center Advertising 61

Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. Plan rather than panic.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Quality Contact Solutions

DECEMBER 31, 1969

Many companies use telemarketing to set appointments. Regardless of the industry, the keys to telemarketing appointment setting success remain the same. The telemarketing appointment setting team must have a good understanding of your core products and services. In telemarketing appointment setting, attitude is 80% of the job.

Telemarketing 65

Telemarketing outsourcing B2B Sales 65

Dialer 360

NOVEMBER 26, 2024

However, as the regulatory rules changes, it gets harder to stay on top of and adhere to telemarketing laws and regulations. So, keeping your prospecting list protected helps prevent your sales team from contacting customers on do-not-call lists. If you call these numbers, your company is responsible for paying a hefty fine.

B2B 49

B2B Sales Telemarketing CRM 49

Quality Contact Solutions

DECEMBER 31, 1969

With almost twenty years as an operations manager that is responsible for leading a team of business to business salespeople in an outbound and inbound call center setting, I’ve had the opportunity to reflect on why I enjoy my work and see it as worthwhile work. Many other Outbound and Inbound call center managers would agree with you.

Call Center 66

Call Center Telemarketing Construction Coaching 66

Global Response

FEBRUARY 13, 2022

Inbound vs. outbound call centers: which one is right for you? Can a call center really alleviate pain points in your business? Maybe you’re struggling to keep up with a recent influx of customer service calls. But which kind of call center is right for your business? What is an inbound call center?

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

Quality Contact Solutions

SEPTEMBER 18, 2019

When Companies are Looking for Call Center Options: QCS Wins with Team Members Like A.J. about 15 years ago) I was a part of a team that was hosting a site visit for a prospective client that was evaluating their call center options. When evaluating call center options, ask this: “Are the team members hungry?”.

Call Center 61

Call Center Telemarketing B2B outsourcing 61

Quality Contact Solutions

DECEMBER 31, 1969

Call centers price their services in a myriad of ways, but the two primary cost structures are “per hour” and “per minute”. Outbound call programs are typically priced per hour. In this article, I’ll share how to calculate call center outsourcing cost for outbound calls. Telemarketing hours.

outsourcing 53

outsourcing Call Center Telemarketing B2B 53

Quality Contact Solutions

DECEMBER 24, 2020

Telemarketing services can help those businesses experiencing a multitude of different challenges. Keep reading to learn the reasons to use telemarketing services. Our clients share the challenges they face and, ultimately, why they chose to work with Quality Contact Solutions as their telemarketing services partner.

Telemarketing 52

Telemarketing outsourcing Surveys B2B 52

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. Many books have been written on creating calling scripts for telemarketing services. In B2B Telemarketing , you are typically calling someone that is not expecting your call.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Global Response

JANUARY 31, 2024

Today, we will explore how call centers in the USA have an advantage when adhering to regulatory compliance. We’ll look at several key regulations that affect call center compliance. The Do Not Call (DNC) list : Individuals can register their information on the DNC list to stop receiving telemarketing calls.

Call Center 62

Call Center Telemarketing Government Telecommunications 62

Quality Contact Solutions

FEBRUARY 26, 2021

A SOC 2 audit report provides detailed information and assurance about a service organization’s security, availability, processing integrity, confidentiality and/or privacy controls, based on their compliance with the AICPA’s (American Institute of Certified Public Accountants) TSC (Trust Services Criteria).

Telemarketing 52

Telemarketing B2C outsourcing Benchmark 52

Quality Contact Solutions

DECEMBER 31, 1969

If you are one of the thousands of companies looking for call center services on a daily basis, look no further. One of my favorite best practices for managing inbound call handling is the blended seat. A blended seat is a call center desktop that seamlessly blends inbound, outbound, email, chat and text contacts.

Call Center 58

Call Center Telemarketing Best practices Metrics 58

Quality Contact Solutions

DECEMBER 31, 1969

Outbound telemarketing plays a vital role in the success and growth of companies. While current marketing practices tend to leverage the most successful trends, outbound telemarketing isn’t new. Outbound telemarketing is a communication channel that is still very alive , extremely effective and here to stay.

Telemarketing 49

Telemarketing outsourcing Upselling Sales 49

Calltools

SEPTEMBER 15, 2021

B2B telemarketing requires a slightly different set of skills than telemarketing to consumers. Recycle Leads From Previous B2B Telemarketing Campaigns. Of course, you should remove them from all lists when they ask to opt-out or join the Do Not Call Registry. Train and Manage Call Agents Better.

Telemarketing 52

Telemarketing B2B Scripts CRM 52

Global Response

FEBRUARY 13, 2022

BPO call centers: what are they and how can they help your business? Either way, it might be time to outsource your call center. A BPO call center can provide huge benefits for your business, while also being more cost-effective and freeing up time and resources within your internal team.

Call Center 62

Call Center outsourcing Telemarketing Business Process Outsourcing 62

Calltools

SEPTEMBER 30, 2020

If you have a call center, you know that a number of state and federal regulations govern your operations. This review of the regulatory environment will help you to ensure that your call center compliance measures are right for your specific industry and business. or after 9 p.m.

Call Center 59

Call Center Telemarketing Government Accountability 59

Quality Contact Solutions

JUNE 12, 2020

By Nathan Teahon, Strategic Account Manager. In the world of inbound call center outsourcing, many things are going to factor heavily in deciding which call center to use for inbound call handling. call centers. Still, there are several reasons why telemarketing services are best in the U.S.

outsourcing 52

outsourcing Call Center Telemarketing Accountability 52

Quality Contact Solutions

DECEMBER 31, 1969

What is Worthwhile Work for Telemarketing Agencies? I can’t tell you how many times per week I get a telemarketing call and before the call is completed I find myself shaking my head. I shake my head because so many telemarketing agencies engage in practices that harm our industry. Learn More.

Telemarketing 45

Telemarketing outsourcing Call Center Marketing 45

Quality Contact Solutions

DECEMBER 31, 1969

This could be sales, accounting, customer service, payroll and general human resource management. Outsourcing technical support call center functions provides a lot of benefits, especially too small to medium size businesses with limited resources. An outsourced technical support call center will reduce your operating costs.

Technical Support 56

Technical Support outsourcing Call Center Telemarketing 56

JustCall

AUGUST 24, 2024

When it comes to the topic of call centers, people often wonder what they do (and for a good reason). For most people, call centers are a fancier name for a ‘sweatshop’ from the agent’s viewpoint. On the agent side, high turnover rates give call centers a bad name.

Call Center 52

Call Center call center software Self service Telemarketing 52

Quality Contact Solutions

MARCH 19, 2019

At Quality Contact Solutions, our team does a great job of writing a lot of content regarding how to be successful in the call center industry. Darla Jorgenson is the Accounting and Human Resource Manager at Quality Contact Solutions. Other Articles You Might Find Interesting: B2B Telemarketing Services Spotlight Marcia Jenkins.

Telemarketing 73

Telemarketing B2B Call Center outsourcing 73

Global Response

DECEMBER 5, 2022

Without timely paychecks and worthwhile incentive systems for exceptional workers, employee motivation drops rapidly, and subsequently, call center attrition increases. Before establishing or revamping your call center, you first have to consider your pricing model and the functions of your call center.

Call Center 62

Call Center Multichannel outsourcing Contact Center 62

ROI CX Solutions

SEPTEMBER 18, 2024

16-Minute Read Table of contents Introduction Inbound and outbound call centers are two sides of the same coin, both handling essential business functions, but focused in opposite directions. Let’s take a look at some of the important differences between inbound and outbound call centers and what each brings to a business.

Call Center 52

Call Center Telemarketing Inbound sales Technical Support 52

NobelBiz

APRIL 23, 2024

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. IVR systems not only handle initial debtor inquiries but also categorize calls based on urgency and complexity.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Quality Contact Solutions

DECEMBER 31, 1969

Technology has made it possible for outsourced call centers to leverage a remote workforce both effectively and efficiently outside of traditional offices, which is great! Making the decision to leverage a remote workforce as part of your outsourced call centers strategy isn’t as easy as just “setting up shop”.

outsourcing 56

outsourcing Call Center Sales Telemarketing 56