Robert Davis

MARCH 2, 2017

RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. We take this approach when developing call flows, in our interactions in leadership development and in teaching leaders how to use this approach with their people. Home Security Company.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

Spearline

NOVEMBER 9, 2021

When a customer calls from a new originating number, the caller ID can be captured post-call and added to their CRM to enable greater personalisation in the future. In a virtual hold call flow, customers may be identified by caller ID. The post The reliance on CLI and caller ID for advanced call handling.

Telecommunications 98

Telecommunications Telemarketing CRM voip 98

Spearline

OCTOBER 28, 2021

Upfront investments in telecommunications infrastructure are significantly reduced. In order to get to the root cause of any issue, a UC provider needs to be able to analyze the entire call journey to test for connectivity and voice quality. Spearline is the leading network intelligence company in the telecommunications industry.

Telecommunications 98

Telecommunications voip Call flow Enterprise 98

Spearline

FEBRUARY 1, 2022

Proactively detect issues with your telecoms carriers, with Spearline Voice Assure With Spearline, you get direct access to objective data to allow you to hold your carriers accountable. Using Spearline’s network of in-country servers, Aircall now replicates their customers’ call flow. New to Spearline?

Telecommunications 98

Telecommunications Call flow Call Center Enterprise 98

Spearline

APRIL 25, 2019

It is a technology that is often used in contact centers to identify the caller or the geographic location from which a call originated. Contact center software has several fantastic functions which leverage CLI presentation to improve business performance - for both inbound and outbound call flows. Your solution?

Call flow 40

Call flow Telemarketing Telecommunications CRM 40

AWS Machine Learning

FEBRUARY 6, 2023

Tasks like account balance lookups are completed in seconds, a 90% reduction in time compared to WaFd’s legacy system. The voice authentication call flow implemented in Talkdesk interacts with Amazon Lex as follows: When a phone call is initiated, a customer lookup is performed using the incoming caller’s phone number.

Cloud contact 73

Cloud contact Self service Contact Center Virtual Agent 73

Spearline

JUNE 5, 2019

Thousands of calls fail to connect to your network and many calls connect successfully but poor audio quality prevents a conversation from being conducted. With Spearline's platform you get objective data to help you hold your carrier accountable. Manage the performance of your carriers with Spearline automated testing.

Telecommunications 40

Telecommunications Call flow Enterprise Service level 40