CX Accelerator

DECEMBER 31, 2018

The specific challenge was as follows: How can we as leaders develop a healthy blend of compassion, flexibility, and empathy, while fostering the right amount of individual accountability inside of our teams? What are the goals/KPI’s that everyone is accountable for? What a fantastic question! They have a free or paid version.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Callminer

FEBRUARY 23, 2021

Sales and service are being brought together as one. Aligning sales and service helps customer service agents deliver more personalized customer experiences, which naturally leads to better business outcomes. And callout culture means brands are held publicly accountable for their decisions.

Call Center 376

Call Center Technology Banking Contact Center 376

Concentrix

AUGUST 1, 2022

Learn how Concentrix dropped customer churn and achieved an unprecedented level of success with sales prioritization. The post Sales Prioritization Brings Accountability to Renewals appeared first on Concentrix.

Accountability 62

Accountability Sales 62

Education Services Group

JULY 27, 2021

But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies can be some of the most powerful content because they tap into one of the most powerful methods of communicating – storytelling. Our brains love stories.

Sales 52

Sales Marketing Accountability Best practices 52

TeleDirect

DECEMBER 20, 2024

Compliance with industry standards like PCI (Payment Card Industry) and HIPAA (Health Insurance Portability and Accountability Act) is crucial, especially for businesses handling sensitive customer information. We also provide outbound follow-ups to enhance customer engagement without venturing into outbound sales.

Call Center 62

Call Center Outbound sales industry standards Analytics 62

LiveChat

NOVEMBER 27, 2018

If it was able to close a sale, it can mark the chat with a goal. The post Dos and Don’ts of Building a Customer Service Chatbot: LiveChat Case Study appeared first on LiveChat. Results of the project. Was worth it to start such a time-consuming? We’ve achieved awesome results.

Chatbots 71

Chatbots Customer Service Education Accountability 71

ChurnZero

MARCH 14, 2025

And, on the flip side, what value does customer success bring to their sales counterparts as part of the broader go-to-market team? While these concerns are not unwarranted, the goal of moving customer success under the CRO is not to turn CS into the new sales. Sales teams often operate on short-term quotas (e.g.,

Upselling 52

Upselling Sales Customer retention Consulting 52

CallSource Insights

NOVEMBER 16, 2018

Implementing CallSource call coaching improved new employees’ onboarding experience, creates a culture of transparency, accountability, and acts as a motivational tool to improve career skills. If the (sales) person is someone I feel our company could work well with, then I am more inclined to move forward.”

Coaching 56

Coaching Advertising Scripts Call Center 56

Global Response

DECEMBER 9, 2024

For accounting firms and private CPAs, January to April is a busy time to prepare and submit taxes. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience every time. For retailers and e-commerce businesses, holiday shopping can start as early as October.

outsourcing 62

outsourcing Call Center Wait times Abandon rate 62

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

CSM Magazine

JANUARY 28, 2025

Proactive Communication Share industry tips, case studies, and updates about new features or services through email or social media to continuously educate your audience. Boosts Retention and Loyalty When you provide ongoing education, you show customers that your relationship doesnt end at the point of sale.

Education 52

Education Upselling SaaS Self service 52

AWS Machine Learning

JULY 24, 2024

For example, a user might ask about the main points discussed in a blog post on cloud security, the installation steps outlined in a user guide, findings from a case study on hybrid cloud usage, market trends noted in an analyst report, or key takeaways from a whitepaper on data encryption. Choose Continue. Choose Add User.

Enterprise 131

Enterprise Engineering APIs Accountability 131

Influitive

MAY 12, 2016

Today’s empowered customers expect the interactions they have with your sales and marketing teams to be highly personalized and relevant—which can make striking up valuable conversations with prospects challenging. That’s one reason why account-based marketing has become a popular strategy in recent years.

Accountability 61

Accountability Marketing B2B Customer advocacy 61

Concentrix

SEPTEMBER 16, 2022

The post Empowering Account Ownership for End-to-End Sales appeared first on Concentrix. Learn how a cloud technology leader leveraged our B2B lifecycle expertise to improve solution stickiness and win new revenue.

Accountability 48

Accountability Sales B2B Technology 48

NobelBiz

DECEMBER 10, 2024

Related Article 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz Significant Cost Savings Automating repetitive tasks such as payment reminders and follow-up calls reduces the need for extensive human teams, leading to substantial cost savings.

Outbound sales 52

Outbound sales Analytics CRM Scripts 52

Education Services Group

NOVEMBER 25, 2019

Instead, they’re simply “rebranding” their Account Managers as Customer Success Managers with little to no training or transition. Though both AMs and CSMs have a post-sales role, and AMs often make excellent CSMs with the proper change management and training, the two practices are certainly far from synonymous.

Accountability 59

Accountability Management Upselling Sales 59

NobelBiz

MARCH 11, 2025

For example, when you call your bank or an e-commerce platform, AI can now: Instantly verify your identity Retrieve your order history or account details Answer common questionswithout human intervention The global call center AI market size was valued at USD 2.00 billion in 2024 and is projected to grow at a CAGR of 23.8% from 2025 to 2030.-

Call Center 52

Call Center Chatbots Complaint resolution Consulting 52

CrazyCall

JANUARY 11, 2019

Time to learn what’s going to be the next significant sales trend? Let’s start and talk about sales trends in 2019! In this article, I will focus on the most promising sales trends that can make or break your business next year. Sales trend no.1 Retail and e-commerce sales share the same sins.

Sales 83

Sales Advertising Marketing Multichannel 83

Integrity Solutions

AUGUST 9, 2023

And Improve Deal Velocity & Win Rates Along the Way… Sales cycles are already longer than we want. What can you do as a seller to create greater urgency in sales? There are a number of things we can actively do to accelerate the buying process, shorten the sales cycle and close more deals. Is it indecisiveness?

Sales 74

Sales Coaching Accountability Personalization 74

Totango

FEBRUARY 14, 2020

It’s vital, as it is the CS team that works with customers after that critical first sale and keeps them coming back for more. Once a customer is ready to convert, they typically pass into the hands of the sales team , after which they are transferred to the team with whom they will build their longest relationship—the customer success team.

Marketing 99

Marketing Enterprise Customer centricity Sales 99

CSM Practice

MAY 22, 2020

There is more individual accountability for performance and CSMs can be enticed to focus their efforts oncore performance objectives. The CSM is held accountable for many metrics, but no compensation plan can account for all those metrics. Number of case studies generated. 3. Base + VariablePlan.

SaaS 126

SaaS Metrics Accountability Customer centricity 126

Amity

JULY 26, 2017

When making the case for Customer Success, make sure you understand what Customer Success can actually bring to the Sales team and how it will power not only retention and expansion but also acquisition. Offload Your Sales Team. Without Customer Success, a lot of the Sales staff’s time is dedicated to account management.

Sales 57

Sales Upselling Customer centricity Accountability 57

aircall

OCTOBER 23, 2018

Time is critical in sales professions. Sales representatives using a power dialer for outbound calling know that mental fatigue is a real adversary. Creating lists of similar numbers means sales reps can develop a strategy and stay in a single mindset as they dial out. Why Use a Power Dialer? Take Notes or Connect a CRM.

Sales 67

Sales CRM Scripts Metrics 67

aircall

JUNE 7, 2021

The best product or service in the world will never get off the ground without a high-performance sales team to close its deals. . Developing a team like that requires you to attract and retain top-level sales talent. That means building the best sales compensation model you can to incentivize your sales professionals.

Sales 62

Sales Finance Accountability Best practices 62

CSM Practice

MAY 28, 2020

There is more individual accountability for performance and Customer Success Manager can be enticed to focus their efforts on core performance objectives. The Customer Success Manager is held accountable for many metrics, but no compensation plan can account for all those metrics. Number of case studies generated.

Best practices 126

Best practices Management SaaS Metrics 126

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

ClientSuccess

MARCH 8, 2021

From upsell inquiries from sales to feature testing requests from product to the all-consuming customer requests, it is a lot to deal with. to an extended case study or video. During new sales conversations, many prospective accounts will ask to see some customer testimonials or even talk to customers themselves as references.

Customer advocacy 92

Customer advocacy Upselling Marketing Sales 92

JustCall

MAY 25, 2021

Sales objections are a part of the sales process. But, the problem is, sales objections can pour cold water on even the most experienced reps' spirits. Prospecting isn't only about framing your sales pitch. The only way agents can deal with sales objections is through planning and preparation. Rebuttals To Use: .

Sales 66

Sales Education Scripts Accountability 66

Kapta Customer Success

MARCH 6, 2019

If you ask any key account manager, you’ll find that they either follow a traditional approach, an approach all their own, or worst of all, they don’t segment them at all. This system has worked in sales teams across the world for decades but with a modern account management philosophy like key account management, is there a better way?

Accountability 53

Accountability Management Engineering Sales 53

Noble Systems

SEPTEMBER 19, 2017

Regardless the call center activity, whether it is Sales, Collections or Support, revenue is vital. How much a call center keeps of their revenue is more important in many cases. The post Case Study: Multi-Site Call Center Uncovers the Revenue Sweet Milk with Gamification appeared first on Noble Systems.

Gamification 40

Gamification Call Center Employee engagement Sales 40

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

ChurnZero

OCTOBER 22, 2021

product usage (does the account have above 80% account utilization with high feature usage?), The first rule to getting your CSMs onboard with your reference program is the result of a common misstep made during the sales process. You should also consider a customer’s demonstrated ROI (does the customer have proven results?),

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

NobelBiz

JANUARY 28, 2025

– Christian Montes Executive Vice President Client Operations Related Article 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz Old vs. New Benchmark Standards for Call Centers First Call Resolution (FCR) Rate In the past, a 60% FCR rate might have been acceptable, but todays customers expect faster resolutions.

Benchmark 52

Benchmark Contact Center Abandon rate Average Handle Time 52

AWS Machine Learning

APRIL 12, 2023

An AWS account with access to Amazon Simple Storage Service (Amazon S3), Amazon Kendra, and Secrets Manager. Each document type has a separate folder: blogs, case-studies, analyst-reports, user-guides, and white-papers. User Group Document Type Authorized for Access Guest. An S3 bucket to store your documents.

Enterprise 109

Enterprise APIs Engineering Management 109

Totango

AUGUST 21, 2020

Account Management Vs. Customer Success. Account management tends to involve reacting to upcoming contract end dates, customer feedback, and account health, and focusing on encouraging renewal and expansion. Case Study: Monster. Case Study: Zoom. ” Scaling Customer Success.

Enterprise 78

Enterprise Customer centricity Customer advocacy Accountability 78