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Guest Post: Here Are The Do’s & Don’ts of Social Media Customer Service

ShepHyken

Some social media platforms like Twitter and Facebook allow brands to automate customer service through a button-based chatbot. Chatbots like these are a great way to answer simple questions and offer customers a self-service option. Don’t engage with spam accounts . See the example below from Macy’s: .

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Achieve multi-Region resiliency for your conversational AI chatbots with Amazon Lex

AWS Machine Learning

These include interactive voice response (IVR) systems, chatbots for digital channels, and messaging platforms, providing a seamless and resilient customer experience. If this option isn’t visible, the Global Resiliency feature may not be enabled for your account.

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Guest Post: How Can PR Crisis Management Shape Customer Experiences?

ShepHyken

This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. Separate technical support from core marketing accounts. American Red Cross – #gettngslizzerd.

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Challenges in Implementing AI and Chatbots for Customer Support

CSM Magazine

While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. But for all the good that AI and chatbots offer in customer support, there are also challenges. Who will be fixing the issues related to AI and chatbots?

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer

AWS Machine Learning

Some examples include a customer calling to check on the status of an order and receiving an update from a bot, or a customer needing to submit a renewal for a license and the chatbot collecting the necessary information, which it hands over to an agent for processing.

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Is this the AI you are looking for? Identifying the optimal Agentic AI for YOU

TechSee

For example, if a customer asks a basic Agentic AI to reset their account password, the AI can follow a predefined sequence of steps to complete the task with little variation. They started with account balance inquiries and system outage updates. This was where they expected to see the BIG ROI.

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