There Isn’t a One-Size-Fits-All Customer Support Platform
UJET
AUGUST 25, 2019
Let’s go down the list: Voice. In-app VoIP. Visual IVR. Customer support, at the minimum, requires voice and IVR. Voice is still the best channel for urgent issues that are time-sensitive and IVR is a great tool to route customers to self-service tools or guide them to an agent. Text (SMS/MMS).
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