AWS Machine Learning

APRIL 8, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model.

APIs 124

APIs Construction Chatbots Accountability 124

AWS Machine Learning

JULY 2, 2024

In November 2023, we announced Knowledge Bases for Amazon Bedrock as generally available. Knowledge bases allow Amazon Bedrock users to unlock the full potential of Retrieval Augmented Generation (RAG) by seamlessly integrating their company data into the language model’s generation process.

Healthcare 122

Healthcare APIs Government Accountability 122

AWS Machine Learning

DECEMBER 11, 2024

Document upload When users need to provide context of their own, the chatbot supports uploading multiple documents during a conversation. Weve seen our sales teams use this capability to do things like consolidate meeting notes from multiple team members, analyze business reports, and develop account strategies.

Sales 92

Sales Accountability APIs CRM 92

CSM Magazine

JANUARY 15, 2025

While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. But for all the good that AI and chatbots offer in customer support, there are also challenges. Who will be fixing the issues related to AI and chatbots?

Chatbots 52

Chatbots Customer Support Technical Support Banking 52

AWS Machine Learning

AUGUST 15, 2024

QnABot on AWS (an AWS Solution) now provides access to Amazon Bedrock foundational models (FMs) and Knowledge Bases for Amazon Bedrock , a fully managed end-to-end Retrieval Augmented Generation (RAG) workflow. Users of the chatbot interact with Amazon Lex through the web client UI, Amazon Alexa , or Amazon Connect.

Chatbots 121

Chatbots Banking APIs Enterprise 121

Inbenta

FEBRUARY 20, 2020

One of the main indicators that can be taken into account is contact economy, which is based on the number of contacts avoided by phone or email. How to calculate an AI chatbot’s ROI. Researchers predict that by 2025, chatbots will accomplish more than 90% of the B2C interactions. Identify eligible queries.

Self service 116

Self service Chatbots Management B2C 116

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

Comm100

DECEMBER 16, 2024

A sector that once relied on phone calls and long email threads has shifted to a world of instant messaging, AI chatbots, and automated systems designed to meet customer needs faster than ever before. For example, chatbots are a common tool in customer service automation. or How do I reset my password?

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52

AWS Machine Learning

MAY 30, 2024

Retrieval Augmented Generation vs. fine tuning Traditional LLMs don’t have an understanding of Vitech’s processes and flow, making it imperative to augment the power of LLMs with Vitech’s knowledge base. The VitechIQ user experience can be split into two process flows: document repository, and knowledge retrieval.

Chatbots 122

Chatbots Engineering APIs Technology 122

AWS Machine Learning

JANUARY 14, 2025

Fully local RAG For the deployment of a large language model (LLM) in a RAG use case on an Outposts rack, the LLM will be self-hosted on a G4dn instance and knowledge bases will be created on the Outpost rack, using either Amazon Elastic Block Storage (Amazon EBS) or Amazon S3 on Outposts.

APIs 88

APIs Chatbots Enterprise Healthcare 88

Callminer

FEBRUARY 23, 2021

. “With an increase of customers expecting to achieve their goals on their own using only the tools available on the website, customer portals such as control panel and knowledge bases are all part of a major customer service trend in 2021. Chatbots will continue to grow in prevalence. ” – Amir P.,

Call Center 376

Call Center Technology Banking Contact Center 376

ShepHyken

SEPTEMBER 22, 2023

From AI-powered chatbots to hyper-personalization, and with the aid of knowledge-base management solutions , the future of customer service is bright and full of potential. AI-powered chatbots are leading the charge in delivering a better customer experience.

Customer Service 164

Customer Service Chatbots Self service Customer Care 164

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. This segment in digital customer service is growing fast, and 70% of customers now either use or are interested in chatbots for simple customer service. What is a chatbot? Types of chatbots.

Chatbots 97

Chatbots Customer Service Wait times Banking 97

ROI CX Solutions

JANUARY 9, 2025

Chatbots and virtual assistants Remember the clunky chatbots that barely understood “yes” or “no” responses? Today’s automated services are far more sophisticated chatbots and powerful virtual assistants. Modern chatbots do more than just answer basic questions. Those days are long gone.

Customer Service 52

Customer Service Interactive Voice Response Chatbots Analytics 52

kommunicate

JULY 19, 2021

In this blog, we will help you in creating the chatbot using your Zendesk articles. This can help you to create most efficient chatbot and save a lot of your time. Prerequisites: Kompose chabot builder account, we will be importing articles to Kompose and create a chatbot. If you don’t have an account, please signup [.].

Chatbots 98

Chatbots Accountability 98

Nicereply

SEPTEMBER 13, 2022

The knowledge base has been considered a crucial component of providing self-service for years. And now knowledge bases as we’ve always known them are dead. We’ve all seen the expansion of chatbots. Here’s what it all means: The way we consume knowledge is changing. The traditional knowledge base is fading.

SaaS 52

SaaS Chatbots Scripts Self service 52

AWS Machine Learning

MARCH 6, 2025

LangChain is primarily used for building chatbots, question-answering systems, and other AI-driven applications that require complex language processing capabilities. Build sample RAG Documents are segmented into chunks and stored in an Amazon Bedrock Knowledge Bases (Steps 24).

Metrics 91

Metrics Enterprise APIs Engineering 91

Comm100

JUNE 15, 2022

Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Chatbots allow brands to offer cost-effective 24/7 support, while improving efficiency through automating up to 80% of all support queries.

Chatbots 97

Chatbots Customer Service Wait times Technical Support 97

Solvvy

OCTOBER 12, 2022

Chances are, the last time you called a customer support number, you interacted with an artificial intelligence chatbot. If the company had a great AI chatbot, the interaction might have been so natural that it took a while to realize that you weren’t actually talking to a human. Introduction to Artificial Intelligence Chatbots.

Chatbots 94

Chatbots Customer Support Interactive Voice Response Self service 94

Calabrio

MARCH 11, 2025

Build a better internal knowledge base A knowledge base serves as a central repository of information for your team and includes how-to guides, frequently asked questions, and troubleshooting help, which encourages self-service.

Best practices 52

Best practices Contact Center Chatbots Call Center 52

Solvvy

SEPTEMBER 17, 2022

What is a Customer Service Knowledge Base? A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. What Exactly Does a Knowledge Base Contain? A modern knowledge base will allow you to share a variety of content.

Customer Service 62

Customer Service Self service Engineering Customer Support 62

TechSee

APRIL 17, 2022

The information collected and managed by the first agent – or chatbot – as part of the workflow are now being transferred along with the call, such that the next agent is quickly and easily briefed, up to speed, and ready to deliver exceptional support. Warm transfers deliver an effortless and seamless customer experience.

Customer Experience 207

Customer Experience Self service Call Center Chatbots 207

AWS Machine Learning

NOVEMBER 15, 2024

In Part 1 of this series, we defined the Retrieval Augmented Generation (RAG) framework to augment large language models (LLMs) with a text-only knowledge base. A chatbot enables field engineers to quickly access relevant information, troubleshoot issues more effectively, and share knowledge across the organization.

APIs 113

APIs Engineering Chatbots Construction 113

CSM Magazine

MARCH 6, 2025

Wide Range of Issues Addressed Whether you need help with password recovery, account verification, software troubleshooting, or activating a subscription, Microsoft Support Chat is equipped to tackle a broad spectrum of customer queries. This ensures that even simple problems are resolved quickly. Follow these steps to initiate a chat: 1.

Virtual Agent 52

Virtual Agent Wait times Chatbots Accountability 52

ShepHyken

AUGUST 31, 2018

The most obvious way to provide proactive support is to help people searching for an answer in a knowledge base or not completing the order quickly – they’ll likely receive an email or a chat message to help them complete the purchase, using similar methods that have worked for customers in the past. Proactive support.

Self service 187

Self service Chatbots Personalization Interactive Voice Response 187

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

Wowdesk Blog

JANUARY 31, 2025

Businesses often struggle with missed inquiries, long response times, and lack of accountability. Lack of Accountability Without ticket assignment, employees may ignore or duplicate tasks, decreasing efficiency and increasing workload. Automated Ticket Routing Assigns tickets based on priority, agent expertise, or workload.

Customer Support 52

Customer Support Multi-channel support Analytics Chatbots 52

Comm100

NOVEMBER 2, 2020

If you’re here because you’re trying to figure out what a customer service chatbot is capable of and how it can help your customers and company grow, you’ve come to the right place. Let’s explore the top 6 chatbot examples of 2020. A Chatbot to Help Mortgage Applications . Industry: Banking and finance.

Chatbots 72

Chatbots Customer Service Banking Healthcare 72

AWS Machine Learning

OCTOBER 17, 2023

To tackle this challenge, Amazon Pharmacy built a generative AI question and answering (Q&A) chatbot assistant to empower agents to retrieve information with natural language searches in real time, while preserving the human interaction with customers. The following figure shows an example from a Q&A chatbot and agent interaction.

Chatbots 122

Chatbots Customer Care Engineering Feedback 122

AWS Machine Learning

SEPTEMBER 26, 2024

This post shows how aerospace customers can use AWS generative AI and ML-based services to address this document-based knowledge use case, using a Q&A chatbot to provide expert-level guidance to technical staff based on large libraries of technical documents. Avoiding the well-known problem of hallucination.)

APIs 101

APIs Chatbots Engineering Accountability 101

CSM Magazine

DECEMBER 10, 2024

A well-organized help center with comprehensive documentation forms a knowledge base , including step-by-step guides, FAQs, and video tutorials, which can significantly reduce the number of support tickets and enhance the customer experience.

Customer Service 52

Customer Service Self service Chatbots Morale 52

CSM Magazine

MARCH 27, 2025

Improve Self-Service Options Empower customers to resolve issues independently with robust self-service solutions, such as knowledge bases, AI-powered chatbots, and interactive voice response (IVR) systems. This frees up your team to focus on more complex customer issues. into a single interface.

Contact Center 52

Contact Center Interactive Voice Response Average Handle Time Wait times 52

Solvvy

JUNE 22, 2022

Chatbots help you meet this demand by allowing your customers to type or ask a question and get an answer immediately. Although some chatbots are rules-based and only enable users to click a button and choose from predefined options, other solutions are AI chatbots. What is Conversational AI? Works around the clock.

Chatbots 119

Chatbots Banking Self service Finance 119

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 79

Education Chatbots Wait times Surveys 79

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 Utilize robust self-service tools such as FAQs, AI-powered knowledge bases and virtual technicians to help them find answers by themselves quickly.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

AWS Machine Learning

AUGUST 6, 2024

The company—which serves professionals in legal, tax, accounting, compliance, government, and media—expects that it will see even faster and more relevant AI results by fine-tuning Claude with their industry expertise. They recently launched a chatbot solution in beta capable of handling product support queries.

Engineering 131

Engineering Construction Entertainment Chatbots 131

Solvvy

SEPTEMBER 10, 2020

The utilization of customer support chatbots for fin-tech companies allows for scaling the business rapidly while keeping costs in check and providing top-notch support to users. Solvvy’s complete customer support chatbot and automation platform is a user-friendly way for customers to get fast, specific answers on their own.

Chatbots 62

Chatbots Customer Support Education Self service 62