SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

OCTOBER 19, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Creator Deck As a Head of Customer Success, you will coach, recruit, train, and mentor an exceptional team of customer success professionals, while playing a hands on role with many of the largest strategic accounts.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

SmartKarrot

MAY 11, 2023

Apply here: [link] Role: Customer Success Manager Location: United States (Remote) Organization: Kanmon As a Customer Success Manager, you’ll promote long-term business partnerships, manage a portfolio of accounts. Provide white-glove treatment to our most critical customers. Your accounts are yours.

Customer advocacy 19

Customer advocacy Enterprise industry standards Accountability 19

SmartKarrot

SEPTEMBER 7, 2022

Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers. Establish executive-level customer relationships with the most strategic customers. Provide mentoring and coaching to develop team members and support career growth.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

MAY 18, 2022

Manage and own key aspects of customer advocacy such as advisory boards and NPS. Drive quarterly review meetings with key accounts together with various different team members. Managing a small number of key accounts, guiding them to success, renewal, and growth. Identify and mitigate risk in customer accounts.

Customer advocacy 19

Customer advocacy Accountability Coaching CRM 19

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Onboard and train new customers on the solution.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

FEBRUARY 18, 2022

Apply here: [link] Role: Senior Director, Customer Success Location: Boston, MA, US (Remote) Organization: WEVO As a Senior Director of Customer Success, you will manage a team of Customer Success Managers (initially 3 and expected to grow every quarter as we grow the customer base).

Customer advocacy 19

Customer advocacy Best practices Accountability Coaching 19

SmartKarrot

SEPTEMBER 30, 2021

Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement, renewal forecasting, and account opportunities. May partner with the account manager to identify client business issues and provide solutions.

Customer advocacy 3

Customer advocacy Engineering Accountability Coaching 3

SmartKarrot

NOVEMBER 11, 2021

Role: Senior Director, Customer Success Location: Remote, New York, NY, US Organization: Culture Amp As a Senior Director of Customer Success, you will execute and optimize the customer journey for the North America (NA) Named Accounts segments establishing a scalable strategy for driving adoption and growth across the customer base.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

APRIL 18, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Deliver a proactive customer strategy to drive merchant adoption, satisfaction, and revenue growth. Apply here: [link].

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

JANUARY 19, 2022

Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy. Stay engaged with your portfolio of customers – driving product usage and maintaining customer advocacy. Identify and mitigate churn risk proactively.

Customer advocacy 3

Customer advocacy Benchmark Call Center Coaching 3

SmartKarrot

DECEMBER 14, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Jarvis Elliott As a Head of Customer Success, you will work with the C-suite/leadership team to develop a Customer Journey. Coach, manage, and grow the Customer Success team as they scale. Perform campaign reviews, PCAs and QBRs.

Customer advocacy 19

Customer advocacy Technical Support Benchmark Coaching 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes. Coach and develop team members with a hands-on approach.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Director Location: Remote, San Francisco, CA, US Organization: MURAL As a Customer Success Director, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

FEBRUARY 21, 2022

Train and coach customers through a successful onboarding process, adoption phase, and ongoing usage. Promote customer advocacy within the industry and among potential customers. Collaborate with your team and across teams to improve customer service strategies through reports and creative thinking.

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

SmartKarrot

APRIL 7, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Drive strategy of land and expand within the customer base. Role: Customer Success Manager. Apply here: [link].

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

SEPTEMBER 2, 2022

As a VP of Customer Success, you will onboard and guide customers to enable a seamless implementation experience. Understand every aspect of the customer business and prioritize customer needs. Build & Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Allison Pickens. Annette Franz. Bhavika Kochhar. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer SaaS Customer centricity Coaching 21

SmartKarrot

JUNE 11, 2021

CCSM Level 2 curriculum focuses on refining the ability to manage multiple accounts and internal relationships. CCSM Level 3 focuses on developing skills that one needs to become a strategic customer success manager. CCSM Level 4 curriculum is based on instilling skills that drive portfolio or account expansion.

SaaS 22

SaaS Best practices Accountability Education 22

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Fortunately, he now spends his time coaching and training individuals on effective customer acquisition, satisfaction, retention, and revenue generation.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

JUNE 8, 2020

Apply here: [link] Role: Engagement Manager Location: Hong Kong Organization: MuleSoft The Engagement Manager serves as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction.

Customer advocacy 10

Customer advocacy Accountability Coaching Sales 10

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

SmartKarrot

JULY 14, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Medidata Solutions As a Director of Customer Success, you will establish clear team goals/priorities in alignment with the broader Customer Success and Engagement strategy. This is a “player/coach” role by design.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Create a Customer Advocacy program with assigned customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

DECEMBER 22, 2020

Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. This is a “player/coach” role by design. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10