Accountability Coaching Finance Scripts 
SharpenCX
MAY 26, 2021
It was the small business feel that kept accounts with Dunder Mifflin. Stiff scripts and robotic conversations don’t give your customers the warm fuzzies. Research shows making agents adhere to rigid customer service scripts is a leading source of customer frustration. . The script to kick off any interaction.
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
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Call Experts
OCTOBER 5, 2023
Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. Ongoing coaching and feedback mechanisms. Tools and resources to help agents succeed include knowledge bases and scripts.
Interactions
APRIL 14, 2021
Virtually every credit and collections conversation involves the gathering of personally identifiable information, including account ID, social security number, and payment information. Post-call summarization and analytics can describe the actions in the call and assess agent performance to identify opportunities for coaching.
JustCall
MARCH 10, 2023
From Intelligent IVR that pre-screens calls and handles low-hanging customer queries to live agent coaching with call whispering and barging – technology is making call center call flow a piece of cake. Follow a Script When you think of it, call flows are like decision trees. Every call is a roll of the dice.
Customer Relationship Metrics
JULY 26, 2017
The best contact center agents also are the best marketing people, sales people, finance people, and trainers. Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. Why is that?
Interactions
APRIL 14, 2021
Virtually every credit and collections conversation involves the gathering of personally identifiable information, including account ID, social security number, and payment information. Post-call summarization and analytics can describe the actions in the call and assess agent performance to identify opportunities for coaching.
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