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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Performance/Analytics: Used for monitoring website traffic and interactions
For those who aren’t familiar, quality assurance is a process where a random set of customer interactions (phone calls, emails, chats, etc) are reviewed regularly based on a predetermined set of criteria. A quality score is a standard metric on most agent scorecards and therefore they’re held accountable to it.
Quantity of quality monitors completed against our goal for a time period. Performance on individual objectives on the form to provide targeted coaching and training for the areas where teams and individual agents struggle most. Calibrate with all scorers. Permissions and access. Integration with single sign on.
We have found that, among the elite outbound telesales vendors, their outbound clients account for at least 40% or more of their overall revenue. Combine this with competitive compensation and incentives tied into quality scores and performance, and you have a winning formula.
We have found that, among the elite outbound telesales vendors, their outbound clients account for at least 40% or more of their overall revenue. Combine this with competitive compensation and incentives tied into quality scores and performance, and you have a winning formula.
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