Accountability Coaching Seminar 
Steve DiGioia
JUNE 26, 2023
We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. Hold Your Team Accountable When mistakes happen, don’t discount them. Hold your team accountable for their mistakes.
CrazyCall
APRIL 9, 2019
Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. Alice Heiman.
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Robert Davis
AUGUST 11, 2020
For Supervisors: Coaching Your Work-From-Home Agents for Maximum Results. Conversely, a one-week seminar approach would give participants seven topics all in one week, and before they could apply the ideas, they would likely forget about them. For Agents: The Secrets of The Quality Conversation.
SharpenCX
APRIL 28, 2021
So, I’m here for a quick philosophy seminar. Coaching your team leads to better business results. But Stevie used what she learned from him to coach up and acquire funding to expand the Rosebud Motel across the nation. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily.
SharpenCX
FEBRUARY 24, 2023
Training doesn’t have to involve a half-day seminar. For example: Use your highest performing agents to “buddy up” and coach their peers. And, we all know disengaged agents are not providing the personalized service your customers are looking for. Training needs to be ongoing and can be done in a variety of ways.
Integrity Solutions
FEBRUARY 1, 2019
Don’t fall into the trap of assuming that a seminar or series of online modules will change what your advisors actually say and do when meeting with clients. To change behaviors , ongoing repetition, reinforcement, coaching and accountability have to be woven into any training program. Clients are demanding it.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Kate Nasser.
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