CX Accelerator

AUGUST 1, 2018

We hosted a photography workshop , and it was a huge hit. Nate Look at a program like “Real Appeal” that provides resources and group accountability toward fitness goals. Jenny Hire a certified health coach to come to your office to meet with agents one on one to support them with their health and wellness goals.

Contact Center 182

Contact Center Healthcare Coaching Education 182

AWS Machine Learning

APRIL 26, 2023

Solution overview: Machine Learning Experience-based Acceleration (ML EBA) Machine learning EBA is a 3-day, sprint-based, interactive workshop (called a party ) that uses SageMaker to accelerate business outcomes by guiding you through an accelerated and a prescriptive ML lifecycle.

Engineering 113

Engineering Government Accountability Technology 113

360Connext

AUGUST 14, 2017

Create template for “problem order” emails from account reps. This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Tell Me More.

Real estate 77

Real estate Construction Automotive Coaching 77

Integrity Solutions

AUGUST 24, 2022

While online training and workshops can be effective delivery mechanisms for information and knowledge, the real impact only comes when you’re able to turn that knowledge into daily behaviors. What they don’t always recognize is that it’s something that can be developed through effective training and coaching.

Sales 85

Sales Coaching Calibration B2B 85

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. of podcasts worldwide.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133

The Northridge Group

JULY 20, 2023

What these metrics fail to take into account, however, is a deeper understanding of the overall customer service environment. Through workshops, practical trainings, and mentoring initiatives, Northridge helped leadership shift the contact center and training culture to focus on behavior-based coaching that produces a better CX.

Contact Center 128

Contact Center Abandon rate contact center associations Average Handle Time 128

CX Accelerator

AUGUST 1, 2018

We hosted a photography workshop, and it was a huge hit. Nate Look at a program like “Real Appeal” that provides resources and group accountability toward fitness goals. Jenny Hire a certified health coach to come to your office to meet with agents one on one to support them with their health and wellness goals.

Contact Center 140

Contact Center Healthcare Coaching Education 140

Integrity Solutions

APRIL 20, 2023

In fact, in every Integrity Coaching workshop I facilitate, I’ll ask coaches, managers and leaders this simple question: Elisa Matthews “Have you ever asked someone to try something new, clearly articulated a goal or provided training in a particular skill, and yet the person just doesn’t do it ?

Sales 72

Sales Coaching Personalization Morale 72

Integrity Solutions

NOVEMBER 19, 2018

To us, having a coach is more important than having a manager. How well-equipped are your managers to meet this growing demand for coaching? Managing to activities will always be important, but having a culture of coaching will help elevate your organization as a desired place to work. Ongoing Learning and Development.

Coaching 75

Coaching Sales Feedback Surveys 75

Cincom

FEBRUARY 21, 2025

Interactive workshops, role-playing exercises, and guided walkthroughs enable users to build confidence and proficiency in using the system. 5- Ongoing Coaching and Refresher Courses CPQ systems evolve over time with new features, updates, and business rule changes.

Sales 40

Sales Gamification Finance Best practices 40

CSM Magazine

JULY 3, 2017

So, if you’re in accounting, remember that your customer is not your boss who wants the reports on time. Companies usually don’t set up challenging processes on purpose – they just don’t realize their processes are creating stumbling blocks if no one tells them. Otherwise, customer expectations are violated. About the Author.

Customer Service 78

Customer Service Airlines Coaching Benchmark 78

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. RCDA Results.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. Additionally, agents can benefit from coaching and mentoring programs that provide ongoing feedback and guidance to help them improve their performance. We will delve deeper into both of these points later in this article.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Playvox

MARCH 21, 2024

Provide Coaching and Training Opportunities Investing in continuous training not only enhances the skills of agents but also boosts their confidence and job satisfaction. Along with training, it is important to provide timely coaching to your agents.

Morale 90

Morale Contact Center Quality management Coaching 90

Comm100

DECEMBER 16, 2024

Look for high-frequency, repetitive tasks such as password resets, order tracking, or account updates. Workshops, peer coaching, and role-playing exercises can help agents stay sharp and confident in using the latest technologies and techniques. Start by analyzing customer interaction data. Ongoing learning is also essential.

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52

Toister Performance Solutions

SEPTEMBER 25, 2018

This suggests it can take coaching, planning, and a great deal of patience to help some of your customer service employees develop a more realistic sense of time. But that doesn't take into account a stop at the coffee shop, time spent looking for a parking space, and time walking into the building and to their workstation.

Coaching 78

Coaching Personalization Contact Center Accountability 78

Toister Performance Solutions

JULY 8, 2021

They impart information, challenge us to grow, and in the case of a boss, hold us accountable. The tellers who struggled had managers who were more hands-off or actively coached the tellers to disregard what they learned in training. One way to fix this is with a workshop planning tool.

Customer Service 69

Customer Service Coaching Management Accountability 69

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ClearAction

OCTOBER 2, 2017

Think of yourself as coach of a sports team to draw inspiration for your storytelling role. Do this in a workshop environment where a cross-functional group of long-timers and newcomers among your employees who are particularly savvy about the issue topic in day-to-day management. Use it for presentations of all types.

Customer Experience 78

Customer Experience Journey mapping Customer centricity Coaching 78

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

MAY 9, 2016

We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years. When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning). I am responsible for Customer Revenue.

Coaching 56

Coaching Upselling Accountability Sales 56

SharpenCX

JUNE 16, 2021

Read Next]: Build Trust on your Call Center Team With These 10 Coaching Methods. Your whole team should be accountable and educated on what it means to include others. Starting with onboarding, include educational resources in your training and coaching that holds your employees to becoming culturally competent.

Call Center 67

Call Center Education Coaching Construction 67

JustCall

MARCH 13, 2020

Here are a few things you need to coach your sales reps on, for their cold call scripting-. When it comes to pitching products to a prospect, taking customers’ interests and pain-points into account is important. Draft a script that takes different possible outcomes into account, and how reps can break through those objections.

Sales 72

Sales Scripts Coaching CRM 72

AWS Machine Learning

JUNE 28, 2023

Check out our workshop lab for more information about the toxicity detection model using an Amazon Comprehend custom classifier. In the test account, using an instance type of ml.p3.2xlarge, the average response time for the Stable Diffusion model via a SageMaker endpoint was around 15 seconds.

APIs 102

APIs Advertising Engineering Construction 102

ChurnZero

NOVEMBER 22, 2021

This article is adapted from an in-person workshop presented by Kristen Hayer , Founder and CEO of The Success League , at BIG RYG , ChurnZero’s annual Customer Success leadership summit. Next, you want to account for any inbound activities, which can be tricky. All of those things take time, and you need to account for that time.”.

Benchmark 98

Benchmark Finance Best practices Sales 98

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

CX Journey

JUNE 20, 2019

Despite the confidence and eloquence of a growing number of Agile Coaches and Scrum Masters, best practice for business teams is still not proven. Together this encourages personal accountability and early transparency. I’ve shared a series on how to run an insight generation workshop.

Analytics 55

Analytics Coaching Feedback Best practices 55

CSM Magazine

APRIL 23, 2021

The statement describes an outcome, and the company’s newest services—like banking accounts designed for people who live, work and travel all around the world—tightly align to that outcome. Co-creation workshops are hugely valuable because they bring the perspective of end users into the design process at the conceptual stage.

Entertainment 52

Entertainment APIs Banking Customer centricity 52

JustCall

DECEMBER 10, 2020

As Jamie Sheepway, the Director of Service & Coaching at ShopPros believes, "When it comes to training in a call-center environment, there must be a step by step process. Now, all of this is useless if the next step is not taken: Daily coaching for the first 3 months. Set Up a Training Module With an Agenda.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

NobelBiz

OCTOBER 1, 2024

Proactive service : AI can offer product suggestions or account tips based on previous behavior or common problems. Through ongoing training sessions, workshops, and access to learning resources, agents can be prepared for the set of skills that will make them productive and confident in their work.

Customer Support 52

Customer Support Chatbots Call Center Feedback 52

NobelBiz

OCTOBER 1, 2024

Proactive service : AI can offer product suggestions or account tips based on previous behavior or common problems. Through ongoing training sessions, workshops, and access to learning resources, agents can be prepared for the set of skills that will make them productive and confident in their work.

Customer Support 52

Customer Support Chatbots Call Center Feedback 52

JustCall

SEPTEMBER 5, 2023

Transparent performance evaluations are meant to hold real estate agents accountable and help them grow. After all,evaluations not only identify coaching needs but also help them set clear expectations and strategically assign projects. However, their impact depends on their ability to learn from both failures and successes.

Real estate 52

Real estate Construction Feedback Morale 52

ChurnZero

MARCH 1, 2019

He is also a volunteer soccer coach, ice cream connoisseur, avid book collector (and reader), sneakerhead, accidental punster and loves to travel and see new places. Extreme Ownership: Taking ownership and being accountable for all of your decisions and all of your outcomes – not making excuses and not blaming.

Accountability 40

Accountability Banking Coaching Consulting 40

JustCall

MARCH 7, 2023

They need more personalized training that takes into account their strengths and weaknesses. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. But with the rise of the hybrid sales model, the recruitment process has changed dramatically.

Best practices 52

Best practices Sales Morale Personalization 52

JustCall

JUNE 26, 2020

Banking institutions: You can create a bot to auto-reply to queries like ‘What is my account balance’, ‘What is my credit card due amount and date’, ‘What are my last 10 transactions’. School: You can automate some of the queries like ‘Has my kid boarded the school bus’, ‘Is tomorrow a holiday’, ‘Who is the Science teacher’ etc.

Real estate 52

Real estate Education Sales Feedback 52

TLC Associates

JUNE 20, 2019

Seasonal agents might not have received proper training to resolve issues or ongoing coaching to improve their skills. Santa needs elves in the workshop and your business needs agents to keep handle times low and satisfaction high. Internal tools and programs might prevent quick and seamless conclusions on the first attempt.

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40