Talkdesk

FEBRUARY 13, 2018

Instead of simply giving someone a free or trial account and hoping they figure it out; show them how it works. When a complaint is handled poorly, customers feel undervalued, are inclined to voice their frustrations on social media and will go elsewhere. 5: An upsell opportunity or retention call. . #1: Product demos.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

JivoChat

JUNE 9, 2021

Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. After the leads are qualified by the chatbot, a customer service agent or account executive can follow up. Upsell and cross-sell. Conduct surveys. Source: Jenny.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

SmartKarrot

JUNE 29, 2021

Lead, develop, and grow teams of high-performing Partnership Account Managers, Strategic Account Managers, and Customer Success Managers. Understand white space and work to identify and/or develop upsell opportunities. Manage account escalations. Work with partner account managers for renewals and expansion licence sales.

Complaint resolution 10

Complaint resolution Upselling Accountability Metrics 10

SmartKarrot

APRIL 23, 2020

We notice there is decent overlap with account management, sales and customer support. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc. How does the CSM role overlaps with other roles/ functions.

Management 10

Management Complaint resolution Customer retention Engineering 10