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Unbelievable Violation By World Renowned Bank – Record Fines!

Beyond Philosophy

Q: What has two Million phony accounts, 5,300 fired employees, a fine of $185 million and a retiring leader enjoying $124 million in stock and options after retirement? However, getting to your goal by opening a fake account in one of your customer’s names is deplorable. She spoke up and both accounts were closed.

Banking 416
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Forget Everything You Think You Know. This is How to Create Loyal Customers

Beyond Philosophy

To begin with, we borrow from a concept in Stephen Covey’s 7 Habits of Highly Effective People called the Emotional Bank Account. An Emotional Bank Account is a lot like a regular bank account where you make deposits and withdrawals. This is How to Create Loyal Customers appeared first on CX Consulting.

Banking 39
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Forget Everything You Think You Know. This is How to Create Loyal Customers

Beyond Philosophy

Make a Deposit in the Customer’s Emotional Bank Account. Covey discusses relationships with others as having an emotional bank account into which your interactions make deposits and withdrawals. We bring this concept of the emotional bank account into our work in our global Customer Experience consultancy.

Banking 195
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Are You Winning on Purpose?—The Creator of the “Net Promoter” Tells Us How!

Beyond Philosophy

Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. Instead of complaining that people don’t use Net Promoter appropriately, Reichheld decided to present an alternative that’s an appropriate metric to hold people accountable. appeared first on CX Consulting.

Airlines 273
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More Than Just Number-Crunchers: How Accountants Provide Value-Added Services

Method:CRM

Those poor accountants. In fact, today’s accountants are far more than just number-crunchers — they’re leaders, strategists, technologists, advisors and business specialists. The accounting industry: (p)art of the deal. Accountants speak the language of business. They get a bad rap. Becoming a part-time CFO.

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Supercharge your AI team with Amazon SageMaker Studio: A comprehensive view of Deutsche Bahn’s AI platform transformation

AWS Machine Learning

Solution overview The architecture at Deutsche Bahn consists of a central platform account managed by a platform team responsible for managing infrastructure and operations for SageMaker Studio. The AI team does not have AWS Management Console access to the AI platform team’s account.

APIs 108
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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

For general inquiries, the agent consults its knowledge base in Amazon Bedrock, which includes information from various car manuals. For specific part inquiries, the agent consults the action groups available to the agent and invokes the correct action (API) to retrieve relevant information.

APIs 112