Accountability Construction Consulting 
Beyond Philosophy
SEPTEMBER 18, 2016
Q: What has two Million phony accounts, 5,300 fired employees, a fine of $185 million and a retiring leader enjoying $124 million in stock and options after retirement? However, getting to your goal by opening a fake account in one of your customer’s names is deplorable. She spoke up and both accounts were closed.
Beyond Philosophy
MARCH 12, 2022
To begin with, we borrow from a concept in Stephen Covey’s 7 Habits of Highly Effective People called the Emotional Bank Account. An Emotional Bank Account is a lot like a regular bank account where you make deposits and withdrawals. This is How to Create Loyal Customers appeared first on CX Consulting.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
MARCH 17, 2022
Make a Deposit in the Customer’s Emotional Bank Account. Covey discusses relationships with others as having an emotional bank account into which your interactions make deposits and withdrawals. We bring this concept of the emotional bank account into our work in our global Customer Experience consultancy.
Beyond Philosophy
DECEMBER 10, 2021
Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. Instead of complaining that people don’t use Net Promoter appropriately, Reichheld decided to present an alternative that’s an appropriate metric to hold people accountable. appeared first on CX Consulting.
AWS Machine Learning
APRIL 11, 2023
One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.
AWS Machine Learning
NOVEMBER 7, 2024
For general inquiries, the agent consults its knowledge base in Amazon Bedrock, which includes information from various car manuals. For specific part inquiries, the agent consults the action groups available to the agent and invokes the correct action (API) to retrieve relevant information.
AWS Machine Learning
AUGUST 6, 2024
The company—which serves professionals in legal, tax, accounting, compliance, government, and media—expects that it will see even faster and more relevant AI results by fine-tuning Claude with their industry expertise. The solution is powered by Amazon Bedrock and customized with data to go beyond traditional email-based systems.
Expert insights. Personalized for you.
416 
Let's personalize your content