AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Analytics 131

Analytics APIs Engineering Construction 131

CCNG

JULY 19, 2023

Drawing from my 15 years of experience in consulting and training Workforce Optimization (WFO) teams, I’ve discovered that crafting a forecast that yields effective outcomes is a fundamental challenge when implementing Workforce Management (WFM) into the back office. Document conversations and monitor for inconsistencies.

Workload forecasts 195

Workload forecasts CCNG Consulting Consulting 195

AWS Machine Learning

FEBRUARY 21, 2025

The agent knowledge base stores Amazon Bedrock service documentation, while the cache knowledge base contains curated and verified question-answer pairs. For this example, you will ingest Amazon Bedrock documentation in the form of the User Guide PDF into the Amazon Bedrock knowledge base. This will be the primary dataset.

Engineering 129

Engineering APIs Analytics Enterprise 129

Steve DiGioia

SEPTEMBER 16, 2016

Today’s guest post is by Ben Motteram , the Principal at CXpert, a customer experience consulting company. So we give tenants real time access to our systems to enable them to lodge and track maintenance, check their payment history and status, review their tenancy documentation and a range of other features. Thanks Ben!

Real estate 257

Real estate Customer Experience Journey mapping Employee engagement 257

AWS Machine Learning

MAY 24, 2023

Intelligent document processing (IDP) is a technology that automates the processing of high volumes of unstructured data, including text, images, and videos. The system is capable of processing images, large PDF, and documents in other format and answering questions derived from the content via interactive text or voice inputs.

Banking 98

Banking APIs Engineering Accountability 98

AWS Machine Learning

FEBRUARY 7, 2025

If you have a repository of documents that you need to turn into a knowledge base quickly, or simply want to test out the capabilities of Amazon Q Business without a large investment of time at the console, then this solution is for you. In this post, we showcase a starter kit for Amazon Q Business.

Best practices 84

Best practices Enterprise Accountability Consulting 84

AWS Machine Learning

APRIL 29, 2025

Compliance with AI regulation As global regulations around AI continue to evolve, red teaming can help organizations by setting up mechanisms to systematically test their applications and make them more resilient, or serve as a tool to adhere to transparency and accountability requirements.

industry standards 77

industry standards Healthcare Government Consulting 77

AWS Machine Learning

FEBRUARY 5, 2025

Data sources We use Spack documentation RST (ReStructured Text) files uploaded in an Amazon Simple Storage Service (Amazon S3) bucket. Whenever the assistant returns it as a source, it will be a link in the specific portion of the Spack documentation and not the top of a source page. Click here to open the AWS console and follow along.

Engineering 77

Engineering Feedback Analytics Education 77

Callminer

JULY 22, 2020

If an employee is being dismissed due to performance concerns, you should keep all documentation on file such as data from quality assurance software solutions or performance monitoring reports, as well as any documentation from agent coaching sessions. How are termination letters handled within your organization?

Call Center 182

Call Center Customer Service Best practices Coaching 182

AWS Machine Learning

NOVEMBER 15, 2024

AI Service Cards serve as a cornerstone of responsible AI documentation, consolidating essential information in one place. For example, one team or account could be allowed to provision capacity for Amazon Titan Text, but not Anthropic models. For each model, you can explicitly allow or deny access to actions.

APIs 115

APIs Government Best practices Metrics 115

AWS Machine Learning

SEPTEMBER 21, 2022

Until recently, organizations hosting private AWS DeepRacer events had to create and assign AWS accounts to every event participant. This often meant securing and monitoring usage across hundreds or even thousands of AWS accounts. Build a solution around AWS DeepRacer multi-user account management.

Accountability 94

Accountability APIs Enterprise Big data 94

AWS Machine Learning

JULY 2, 2024

Prerequisites To follow along and set up this solution, you must have the following: An AWS account A device with access to your AWS account with the following: Python 3.12 During the creation of the knowledge base, a vector store will also be created to ingest documents encoded as vectors, using an embeddings model.

APIs 143

APIs Scripts Enterprise Engineering 143

AWS Machine Learning

NOVEMBER 21, 2024

Add team members using their email addresses—they will receive instructions to set up their accounts. For example, you might want to: Add spectrogram visualization Implement additional playback controls Enhance zoom functionality Add timeline markers For these customizations, we recommend consulting the Wavesurfer.js documentation.

APIs 105

APIs Feedback Telecommunications Management 105

Outsource Consultants

FEBRUARY 18, 2025

This fosters a sense of shared ownership and accountability. Documented Procedures: Document all service level agreements (SLAs) and operating procedures clearly and concisely. Document these actions and track their effectiveness. This ensures that everyone is on the same page and that issues are addressed promptly.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

CX Accelerator

FEBRUARY 6, 2019

We are trying to be more consultative about new software releases."this While we were looking at your account we saw some searches for McDonald Heating and Cooling and added that as a negative keyword to prevent any wrong number calls coming through your ads." Nate Brown Love this challenge @brittanynaylor!

Contact Center 206

Contact Center B2C B2B Metrics 206

Beyond Philosophy

FEBRUARY 28, 2016

In reviewing the overview document they provided, one question which occurred to us was whether the support function was tasked to solve the customer’s problem, as expressed, or proactively own the customer’s issue. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.

Journey mapping 150

Journey mapping Customer centricity Consulting Consulting 150

AWS Machine Learning

AUGUST 2, 2024

We partnered with Keepler , a cloud-centered data services consulting company specialized in the design, construction, deployment, and operation of advanced public cloud analytics custom-made solutions for large organizations, in the creation of the first generative AI solution for one of our corporate teams.

APIs 131

APIs Analytics Chatbots Engineering 131

CSM Magazine

NOVEMBER 7, 2024

Sales teams master the delicate balance between solving problems and growing accounts — a skill set that strengthens any support interaction. They learn to track customer goals and usage patterns, spotting trends that indicate account health.

Customer Service 52

Customer Service Finance Sales Marketing 52

BlueOcean

MARCH 24, 2025

Its a dynamic document that, like your partnership, requires time and attention. It also holds everyone accountable for the role theyre supposed to play. Assign accountability for bringing insights and recommendations on bigger picture strategic initiatives. Schedule a consultation now. We cant wait to hear more.

Contact Center 62

Contact Center Automotive outsourcing Analytics 62

AWS Machine Learning

SEPTEMBER 18, 2024

We present our solution through a fictional consulting company, OneCompany Consulting, using automatically generated personalized website content for accelerating business client onboarding for their consultancy service. For this post, we use Anthropic’s Claude models on Amazon Bedrock. Our core values are: 1.

Personalization 132

Personalization Construction Consulting Consulting 132

CCNG

OCTOBER 6, 2020

While working remotely, I have been in online meetings where people are missing because they failed to take time zone differences into account. As a consultant Kerry Meyer is a CCNG Academy member helping members by sharing experience and knowledge in contact center and customer care.

CCNG 195

CCNG outsourcing Surveys Coaching 195

AWS Machine Learning

MAY 31, 2024

Challenges associated with these stages involve not knowing all touchpoints where data is persisted, maintaining a data pre-processing pipeline for document chunking, choosing a chunking strategy, vector database, and indexing strategy, generating embeddings, and any manual steps to purge data from vector stores and keep it in sync with source data.

Best practices 134

Best practices APIs Accountability Personalization 134

AWS Machine Learning

JUNE 12, 2024

Amazon Q returns the response as a JSON object (detailed in the Amazon Q documentation ). sourceAttributions – The source documents used to generate the conversation response. In Retrieval Augmentation Generation (RAG), this always refers to one or more documents from enterprise knowledge bases that are indexed in Amazon Q.

APIs 139

APIs Enterprise Accountability Feedback 139

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. She is also an experienced National Account Manager with a demonstrated history of working in the hospitality industry.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

CSM Magazine

NOVEMBER 4, 2024

Multilingual Digital Experiences Self service experiences should be enabled at the product information, mobile apps, online accounts, checkout flows, tracking, notifications and other touch points in the languages ​​customers prefer. Local cultural consultants help align content. Reduced Risk.

Customer Experience 52

Customer Experience Advertising APIs Marketing 52

AWS Machine Learning

APRIL 4, 2023

The workflow steps are as follows: The user uploads the Amazon Kendra FAQ document to the S3 bucket mapped to the Amazon Kendra index. The Lambda function creates a new version of the FAQ for the target index for each uploaded document and deletes the older versions of the FAQ. Upload the demo.json FAQ document to that folder.

Consulting 98

Consulting Consulting Accountability Enterprise 98

AWS Machine Learning

MARCH 19, 2024

Use case 3: Root cause diagnosis Our root cause diagnosis use case consists of the following steps: The user obtains enterprise data in various document formats (PDF, TXT, and so on) related with malfunctioning assets, and uploads them to an S3 bucket. For details, refer to Step 1: Create your AWS account. Choose Next.

Construction 139

Construction Scripts APIs Enterprise 139

Taylor Reach Group

MAY 11, 2021

Since Guiding Principles empower call centre staff to make decisions, take accountability, and resolve customer issues, authority levels may need to be reviewed and additional ways to resolve certain situations developed. Encourages employees to take accountability for issues where there may be exceptions to the usual policy.

Customer Service 145

Customer Service Front-line service Call Center Accountability 145

AWS Machine Learning

FEBRUARY 8, 2024

Your Amazon Bedrock-powered insurance agent can assist human agents by creating new claims, sending pending document reminders for open claims, gathering claims evidence, and searching for information across existing claims and customer knowledge repositories. Send a pending documents reminder to the policy holder of claim 2s34w-8x.

APIs 142

APIs Scripts Enterprise Management 142

Quality Contact Solutions

JULY 21, 2021

In short, PCI-DSS was designed to improve account security throughout the transaction process for consumer credit cards. This means that entities must maintain processes and documentation to support all the controls continually throughout the year, not just during a PCI audit. Why Choose a PCI DSS-Certified Contact Center?

Contact Center 98

Contact Center outsourcing Call Center Consulting 98

AWS Machine Learning

APRIL 26, 2024

Also make sure you have the account-level service limit for using ml.p4d.24xlarge The documents provided show that the development of these systems had a profound effect on the way people and goods were able to move around the world. You can change these configurations by specifying non-default values in JumpStartModel.

Transportation 135

Transportation Scripts Accountability Benchmark 135

SharpenCX

SEPTEMBER 8, 2021

In an SHRM article, Amy Hirsh Robinson , principal of the consulting firm The Interchange Group describes how important onboarding is to help new employees feel engaged. Back in college, I took a summer job that made me use Slack, email, a call center platform, and an internal documentation system simultaneously.

Call Center 128

Call Center Coaching Contact Center Feedback 128

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. In particular, they are routinely used to store information related to customer accounts. n Question : {question}?

Healthcare 135

Healthcare APIs Engineering Accountability 135

Mindtouch

OCTOBER 14, 2016

We evaluated thousands of members within this community and created a measurement that took into account a wide range of metrics including internet presence, influence, and community engagement and participation. Paul Brady, Lead/Manager, Documentation and Training at Akamai Technologies, Akamai Technologies , Inc., paulcbrady.

Consulting 91

Consulting Consulting Engineering Construction 91

ChurnZero

OCTOBER 8, 2021

For instance, let’s say you’re a growing business needing document management software to securely store your business documentation. You start as a company of 10, signing up every employee with a Google Drive account. A large number of opened accounts with the SaaS business. . This is where you’re heading.

SaaS 98

SaaS Metrics B2B Enterprise 98

Satrix Solutions

APRIL 21, 2022

Employees, especially those on the front lines, are often a valuable resource – especially if they’ve been diligent at documenting conversations with customers and prospects. Account Business Reviews (QBRs / EBRs). Customer Advisory Boards / Product Councils.

Customer Experience 103

Customer Experience B2B Feedback Consulting 103