AWS Machine Learning

MARCH 27, 2025

This requirement translates into time and effort investment of trained personnel, who could be support engineers or other technical staff, to review tens of thousands of support cases to arrive at an even distribution of 3,000 per category. Sonnet prediction accuracy through prompt engineering. We expect to release version 4.2.2

Education 109

Education Engineering APIs Enterprise 109

AWS Machine Learning

OCTOBER 30, 2024

If this option isn’t visible, the Global Resiliency feature may not be enabled for your account. About the Authors Priti Aryamane is a Specialty Consultant at AWS Professional Services. Yogesh Khemka is a Senior Software Development Engineer at AWS, where he works on large language models and natural language processing.

Chatbots 109

Chatbots Interactive Voice Response APIs Telecommunications 109

AWS Machine Learning

NOVEMBER 7, 2024

For general inquiries, the agent consults its knowledge base in Amazon Bedrock, which includes information from various car manuals. For specific part inquiries, the agent consults the action groups available to the agent and invokes the correct action (API) to retrieve relevant information.

APIs 129

APIs Enterprise Automotive Customer Support 129

AWS Machine Learning

MARCH 18, 2025

These audio recordings can be obtained through various channels, such as in-person visits, telemedicine consultations, or dedicated voice reporting systems. ASR and NLP techniques provide accurate transcription, accounting for factors like accents, background noise, and medical terminology. An AWS account.

Healthcare 112

Healthcare Analytics Consulting Consulting 112

AWS Machine Learning

APRIL 30, 2025

The principles include regulatory compliance, maintaining data provenance and reliability, incorporating human oversight via human-in-the-loop, inclusivity and diversity in data usage and algorithm adoption, responsibility and accountability, and digital education and communicative transparency.

Government 66

Government Engineering Enterprise APIs 66

Aria Solutions

JUNE 8, 2020

Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time. Account for the existing security and access, and the possible need to change them. Demo early, demo often.

Engineering 62

Engineering APIs Consulting Consulting 62

TechSee

SEPTEMBER 9, 2020

Repair and maintenance costs already account for an eighth of annual rental income , and those costs are rising fast – by almost 8% year on year. In fact, TechSee carried out a survey exploring changing attitudes to engineer visits in this new reality. Onsite Engineer Support. The other is cost optimization.

Management 145

Management Engineering voip outsourcing 145

Aria Solutions

JUNE 8, 2020

Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time. Account for the existing security and access, and the possible need to change them. Demo early, demo often. Traceability is exactly this.

Engineering 62

Engineering APIs Consulting Consulting 62

AWS Machine Learning

APRIL 11, 2023

One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.

APIs 93

APIs Accountability Scripts Enterprise 93

AWS Machine Learning

SEPTEMBER 21, 2022

Until recently, organizations hosting private AWS DeepRacer events had to create and assign AWS accounts to every event participant. This often meant securing and monitoring usage across hundreds or even thousands of AWS accounts. Build a solution around AWS DeepRacer multi-user account management.

Accountability 84

Accountability APIs Enterprise Big data 84

Outsource Consultants

FEBRUARY 18, 2025

Proactive quality control is the engine that powers this positive cycle. This fosters a sense of shared ownership and accountability. By focusing on these key strategies, you can transform your BPO relationships from potential pitfalls into powerful engines of growth.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

AUGUST 6, 2024

Customization includes varied techniques such as Prompt Engineering, Retrieval Augmented Generation (RAG), and fine-tuning and continued pre-training. Prompt Engineering involves carefully crafting prompts to get a desired response from LLMs. Amazon Bedrock supports multiple prompt engineering techniques. Learn more here.

Engineering 138

Engineering Construction Entertainment Chatbots 138

OctopusTech

MARCH 19, 2024

It must be said that freelancers are undeniably cost-effective, but choosing to go with a professional web development consultant will undoubtedly be more rewarding in the future. Who is a Web Development Consultant? Here are the top 10 benefits of hiring a web development consultant 1. Contact the experts now for assistance!

Consulting 62

Consulting Consulting Best practices Engineering 62

AWS Machine Learning

OCTOBER 31, 2023

This post was co-written with Anthony Medeiros, Manager of Solutions Engineering and Architecture for North America Artificial Intelligence, and Blake Santschi, Business Intelligence Manager, from Schneider Electric. In particular, they are routinely used to store information related to customer accounts.

Healthcare 130

Healthcare APIs Engineering Accountability 130

AWS Machine Learning

FEBRUARY 5, 2025

About the Authors Nick Biso is a Machine Learning Engineer at AWS Professional Services. He solves complex organizational and technical challenges using data science and engineering. Dr. Ian Lunsford is an Aerospace Cloud Consultant at AWS Professional Services. Click here to open the AWS console and follow along.

Engineering 71

Engineering Feedback Analytics Education 71

AWS Machine Learning

SEPTEMBER 18, 2024

We present our solution through a fictional consulting company, OneCompany Consulting, using automatically generated personalized website content for accelerating business client onboarding for their consultancy service. For this post, we use Anthropic’s Claude models on Amazon Bedrock. Our core values are: 1.

Personalization 125

Personalization Construction Consulting Consulting 125

Mindtouch

OCTOBER 19, 2017

Principal Information Engineer, Information Services, CA Technologies — @adrianehunt — [link]. Amy Oplinger , Consultant, Independent — @SalesforceAmy — [link]. Bill Greenhaw , Principal Consultant, MondayCall, LLC — @Bill_Greenhaw — [link]. Brent Downey , Salesforce Consultant, ShellBlack.com, LLC — @brentdowney — [link].

Consulting 91

Consulting Consulting Engineering CRM 91

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. The routing engine delivering the contacts must be optimized in such a way that your customer’s experience is both brief and successful.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

JULY 2, 2024

An Amazon OpenSearch Serverless vector engine to store enterprise data as vectors to perform semantic search. Amazon Bedrock retrieves relevant data from the vector store (using the vector engine for OpenSearch Serverless ) using hybrid search. Create an S3 bucket in your account. The following diagram illustrates this workflow.

APIs 139

APIs Scripts Enterprise Engineering 139

Talkdesk

APRIL 13, 2021

By partnering with leading customer experience consultancies to outsource administrative efforts, we aim to reinforce our commitment towards providing customers with a better agent and customer experience, and increased customer advocacy. Talkdesk offers advanced administrative services to help customers optimize their contact center.

outsourcing 133

outsourcing Customer advocacy Contact Center Contact center software 133

AWS Machine Learning

DECEMBER 7, 2023

In this post, we describe how we reduced the modelling time by 70% by doing the feature engineering and modelling using Amazon Forecast. SARIMA extends ARIMA by incorporating additional parameters to account for seasonality in the time series. The Amazon Forecast models were eventually selected for the algorithmic modeling segment.

Management 128

Management Engineering Analytics Construction 128

Outsource Consultants

FEBRUARY 25, 2025

Are you leveraging call centers to turn support into a revenue engine? At Outsource Consultants, we’ve seen ecommerce call center services significantly boost revenue and customer satisfaction. How can I get started with Outsource Consultants? Getting started is easy! Lets talk!

Call Center 67

Call Center Sales outsourcing Technical Support 67

TechSee

MARCH 7, 2023

She is also an experienced National Account Manager with a demonstrated history of working in the hospitality industry. With a proven track record for designing and executing complex business strategies, she has achieved corporate objectives in engineering, operations, and customer service.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

AWS Machine Learning

OCTOBER 1, 2024

For any questions or support needed, you may contact your assigned account manager, solutions architect, or create a case from the AWS Management Console. Ordering Amazon Monitron hardware For existing Amazon business customers, we will allowlist your account with the existing Amazon Monitron devices.

Engineering 95

Engineering Consulting Consulting Accountability 95

Education Services Group

MARCH 4, 2021

We talk to Customer Success organizations at all phases of development, so we often get asked about the differences between hiring a consultant, a staffing agency, and ESG. Now, nearly half of CS teams have advanced to own account expansion opportunities like renewals and upsell. Consultants. billion by 2023. What they do.

Consulting 52

Consulting Consulting Journey mapping outsourcing 52

AWS Machine Learning

NOVEMBER 21, 2024

Add team members using their email addresses—they will receive instructions to set up their accounts. For example, you might want to: Add spectrogram visualization Implement additional playback controls Enhance zoom functionality Add timeline markers For these customizations, we recommend consulting the Wavesurfer.js documentation.

APIs 98

APIs Feedback Telecommunications Management 98

AWS Machine Learning

MAY 13, 2024

In this part of the blog series, we review techniques of prompt engineering and Retrieval Augmented Generation (RAG) that can be employed to accomplish the task of clinical report summarization by using Amazon Bedrock. Prompt engineering helps to effectively design and improve prompts to get better results on different tasks with LLMs.

Healthcare 134

Healthcare Engineering APIs Benchmark 134

AWS Machine Learning

MAY 1, 2024

You can use prompt engineering to prevent hallucination and make sure that the answer is grounded in the source documentations. This agent responds to user inquiries by either consulting the knowledge base or by invoking an Agent Executor Lambda function. He holds a Masters degree in Software Engineering.

Chatbots 129

Chatbots APIs Engineering Automotive 129

AWS Machine Learning

JUNE 16, 2023

SambaSafety worked with AWS Advanced Consulting Partner Firemind to deliver a solution that used AWS CodeStar , AWS Step Functions , and Amazon SageMaker for this workload. They had several skilled engineers and scientists building insightful models that improved the quality of risk analysis on their platform.

Scripts 104

Scripts Engineering Accountability Consulting 104

AWS Machine Learning

MARCH 15, 2024

Healthcare organizations must navigate strict compliance regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States, while implementing FL solutions. FedML Octopus is the industrial-grade platform of cross-silo FL for cross-organization and cross-account training.

Healthcare 133

Healthcare Big data Engineering Accountability 133

AWS Machine Learning

MARCH 22, 2024

To help prevent surprises in your AWS bill, we have published another CloudFormation template that deploys a budgeting application into your AWS account. Before joining AWS, he worked for AWS customers and partners in software engineering, consulting, and architecture roles for 8+ years.

Engineering 119

Engineering Consulting Consulting Enterprise 119

AWS Machine Learning

MARCH 29, 2024

Configure your agents’ accounts and assign them to the agents’ queues. In your AWS account, store the two secrets in Secrets Manager. About the authors Grazia Russo Lassner is a Senior Consultant with the AWS Professional Services Natural Language AI team. Bruno Mateus is a Principal Engineer at Talkdesk.

Cloud contact 120

Cloud contact Contact Center Chatbots APIs 120

AWS Machine Learning

JUNE 27, 2023

By enabling effective management of the ML lifecycle, MLOps can help account for various alterations in data, models, and concepts that the development of real-time image recognition applications is associated with. At-scale, real-time image recognition is a complex technical problem that also requires the implementation of MLOps.

Engineering 115

Engineering APIs Scripts Entertainment 115

AWS Machine Learning

OCTOBER 3, 2024

The proposed baseline architecture can be logically divided into four building blocks which that are sequentially deployed into the provided AWS accounts, as illustrated in the following diagram below. Developers can use the AWS Cloud Development Kit (AWS CDK) to customize the solution to align with the company’s specific account setup.

APIs 93

APIs Construction Engineering Accountability 93

AWS Machine Learning

AUGUST 21, 2024

LMA for healthcare is an extended version of the Live Meeting Assistant solution that has been adapted to generate clinical notes automatically during virtual doctor-patient consultations. Solution overview Everything you need is provided as open source in our GitHub repo and is straightforward to deploy in your AWS account.

Healthcare 117

Healthcare Consulting Consulting APIs 117

AWS Machine Learning

NOVEMBER 14, 2023

Early examples include advanced social bots and automated accounts that supercharge the initial stage of spreading fake news. In general, it is not trivial for the public to determine whether such accounts are people or bots. or higher installed on either Linux, Mac, or a Windows Subsystem for Linux and an AWS account.

APIs 130

APIs Engineering Scripts Education 130

AWS Machine Learning

JANUARY 5, 2024

By the end of the consulting engagement, the team had implemented the following architecture that effectively addressed the core requirements of the customer team, including: Code Sharing – SageMaker notebooks enable data scientists to experiment and share code with other team members.

Management 133

Management APIs Engineering Government 133