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Revolutionizing clinical trials with the power of voice and AI

AWS Machine Learning

In the rapidly evolving healthcare landscape, patients often find themselves navigating a maze of complex medical information, seeking answers to their questions and concerns. This solution can transform the patient education experience, empowering individuals to make informed decisions about their healthcare journey.

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How to Improve Healthcare Customer Service: Key Strategies and Techniques

CSM Magazine

In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service.

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Elevate healthcare interaction and documentation with Amazon Bedrock and Amazon Transcribe using Live Meeting Assistant

AWS Machine Learning

The Live Meeting Assistant (LMA) for healthcare solution is built using the power of generative AI and Amazon Transcribe , enabling real-time assistance and automated generation of clinical notes during virtual patient encounters. What are the differences between AWS HealthScribe and the LMA for healthcare?

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5 Surprising Rules to Live By When Managing Customer Memories

Beyond Philosophy

We discovered that one of the most critical points of an insurance company experience occurs in the claims moment, particularly if you’re in the healthcare industry. For example, when a customer has to repeat their account of poor service over and over, you are reinforcing that lousy memory and making it worse.

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Orchestrate an intelligent document processing workflow using tools in Amazon Bedrock

AWS Machine Learning

Solution overview This intelligent document processing solution uses Amazon Bedrock FMs to orchestrate a sophisticated workflow for handling multi-page healthcare documents with mixed content types. An AWS account with an AWS Identity and Access Management (IAM) role that has permissions to Amazon Bedrock and Amazon SageMaker Studio.

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5 Rules for Managing Your Customer Experience in Business-to-Business

Beyond Philosophy

In your business relationships, you might have multiple contacts with various jobs within an account with different perceptions of your organization; understanding how these individual perceptions define the value your company provides is vital and might require adapting your approach depending upon the contact with whom you interact.

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Top 7 Features to Look for in a Medical Call Center Service

TeleDirect

Top 7 Features to Look for in a Medical Call Center Service Choosing the right medical call center can significantly enhance your healthcare customer service and operational efficiency. 24/7 Availability and After-Hours Support Healthcare doesnt stop at 5 p.m., 24/7 Availability and After-Hours Support Healthcare doesnt stop at 5 p.m.,