Beyond Philosophy

NOVEMBER 20, 2015

I had it all: a big expense account, a big budget, and a big salary. A second journey to establish a consulting company based on Customer Experience. Acknowledge your mistake (or fault), apologize for the problem, and present a plan to fix the damage. See the stories here , then write your own (use #BetheBoss in the post).

Consulting 344

Consulting Consulting Customer Experience Accountability 344

Beyond Philosophy

OCTOBER 3, 2014

Running it your way is a short sighted approach, however, because it doesn’t take into account what the Customer wants. He admits that their present success took much hard work over many years. It’s critical to make sure that you run your business the way Customers would like you to have it run.

Coaching 385

Coaching Consulting Consulting Customer Experience 385

Beyond Philosophy

OCTOBER 2, 2017

Since you can’t rely on customers to account for what made them feel the way they did, you must understand the hidden influences present in your current Customer Experience and how they motivate behavior. These hidden influences range from visual or external clues to emotional or internal clues.

Customer Experience 573

Customer Experience Customer emotions Consulting Consulting 573

Outsource Consultants

OCTOBER 29, 2021

Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. This year, Outsource Consultants came in at number 14 after remarkable growth of 123%. About Outsource Consultants.

Consulting 126

Consulting Consulting outsourcing Call Center 126

Beyond Philosophy

MAY 30, 2016

As Customer Experience Consultants, we talk about White Lab Coat moments , which describe how you make a judgment about something based on the appearance of an icon. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Consulting 283

Consulting Consulting Personalization Accountability 283

Beyond Philosophy

DECEMBER 10, 2021

Back when I was working in corporate life, I went to a presentation in London. Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. Reichheld also wanted it to be accounting-based because it is well regulated, and there are rules for measurement. appeared first on CX Consulting.

Airlines 273

Airlines Metrics SaaS Accountability 273

AWS Machine Learning

FEBRUARY 21, 2025

To test it, you can ask a question that isnt present in the agents knowledge base, making the LLM either refuse to answer or hallucinate. The Amazon Bedrock agent answers the question correctly using the cached answer even though the information is not present in the agent knowledge base. ms, sys: 0 ns, total: 10.4

Engineering 124

Engineering APIs Analytics Enterprise 124

Beyond Philosophy

JANUARY 8, 2018

Only the other day I presented to a once-great organization, much like Kodak and Blockbuster. Yes, there are a few Blockbuster stores still operating as of April 2017, although mostly in Alaska, and one has a funny Twitter Account! ). To sign up click here. Follow Colin Shaw on Twitter @ColinShaw_CX and his weekly podcast.

Customer Experience 313

Customer Experience Consulting Consulting Marketing 313

Beyond Philosophy

MARCH 12, 2022

To begin with, we borrow from a concept in Stephen Covey’s 7 Habits of Highly Effective People called the Emotional Bank Account. An Emotional Bank Account is a lot like a regular bank account where you make deposits and withdrawals. This is How to Create Loyal Customers appeared first on CX Consulting.

Banking 39

Banking Construction Consulting Consulting 39

AWS Machine Learning

OCTOBER 30, 2024

If this option isn’t visible, the Global Resiliency feature may not be enabled for your account. You can see that the new Global Resiliency enabled version (Version 2) is replicated and the new alias BookHotelDemoAlias_GR is also present. About the Authors Priti Aryamane is a Specialty Consultant at AWS Professional Services.

Chatbots 111

Chatbots Interactive Voice Response APIs Telecommunications 111

Beyond Philosophy

JUNE 11, 2021

In my global Customer Experience consultancy, I have refused to work with some organizations. I skipped their project because I didn’t feel like they were serious, and, in my experience, if an organization isn’t serious about their Customer Experience program, then it won’t be successful. Holding Customers Accountable.

Airlines 248

Airlines Accountability Banking Telecommunications 248

Beyond Philosophy

SEPTEMBER 13, 2019

In our global Customer Experience consultancy, we take the Representative Heuristic into account when we do the Emotional Signature ®. The Emotional Signature is a research exercise we do that determines the level of emotional engagement that your present experience with your customers. How We Make Decisions—Prospect Theory.

Banking 325

Banking Consulting Consulting Advertising 325

Steve DiGioia

DECEMBER 5, 2016

Dennis worked with the Walt Disney World Company for twenty years and now consults with organizations around the world, helping them achieve their customer service goals. I advise my consulting clients to identify three things they would want customers to say or think about the organization after any interaction. Dennis Snow.

Customer centricity 264

Customer centricity Consulting Consulting Metrics 264

Beyond Philosophy

FEBRUARY 25, 2016

As many marketing and public relations consultants, academics, economists, and business writers have observed, today we’re living in a reputation economy, where trust and customer experience – even more than product or service features – are coin of the realm, as real as legal tender.

Banking 199

Banking Consulting Consulting Advertising 199

Beyond Philosophy

MAY 29, 2021

My unsubscribing experience included a detailed accounting of all the features to which I would no long have access—in bold, red typeface. We also explain how you can use these effects to your benefit when presenting your marketing message and in your Customer Experience. Loss Aversion is the 2 nd of the ten effective ways.

Marketing 210

Marketing Consulting Consulting Banking 210

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Russel Lolacher

FEBRUARY 1, 2021

A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. This was not a presentation. ” – M.F.

Personalization 81

Personalization Employee engagement Consulting Consulting 81

AWS Machine Learning

NOVEMBER 7, 2024

The solution presented in this post takes approximately 15–30 minutes to deploy and consists of the following key components: Amazon OpenSearch Service Serverless maintains three indexes : the inventory index, the compatible parts index, and the owner manuals index.

APIs 130

APIs Enterprise Automotive Customer Support 130

AWS Machine Learning

MARCH 18, 2025

These audio recordings can be obtained through various channels, such as in-person visits, telemedicine consultations, or dedicated voice reporting systems. ASR and NLP techniques provide accurate transcription, accounting for factors like accents, background noise, and medical terminology.

Healthcare 114

Healthcare Analytics Consulting Consulting 114

Beyond Philosophy

OCTOBER 11, 2019

Every department within the entire organization had a direct or indirect impact on Customer Experience, from the technical service technicians that worked with customers to Accounts Receivable to Logistics. All the change has presented new challenges. RICOH Canada has adopted technology to create efficiencies within the organization.

Customer Experience 316

Customer Experience Employee engagement Journey mapping Customer centricity 316

CX Accelerator

NOVEMBER 11, 2022

Then there’s the organizational skills required to get the right people in the room, the communication and presentation skills needed when standing out the front of workshops, and the analytical skills required to develop personas and the accompanying service design blueprints.

Journey mapping 307

Journey mapping Customer centricity Analytics Government 307

Beyond Philosophy

MAY 19, 2022

The Role of Mental Accounting in Subscriptions. Mental Accounting plays into this principle of subscriptions. Mental accounting puts money in psychological buckets, even though money is fungible. From a mental accounting perspective, subscriptions often are not accounted for. appeared first on CX Consulting.

Accountability 221

Accountability Consulting Consulting Customer Experience 221

AWS Machine Learning

FEBRUARY 21, 2025

An AWS account with an AWS Identity and Access Management (IAM) role that has permissions to Amazon Bedrock and Amazon SageMaker Studio. Unstructured document A handwritten doctors note from an initial consultation, containing free-form observations, preliminary diagnoses, and treatment recommendations.

APIs 90

APIs Healthcare Consulting Consulting 90

Beyond Philosophy

MARCH 17, 2022

Make a Deposit in the Customer’s Emotional Bank Account. Covey discusses relationships with others as having an emotional bank account into which your interactions make deposits and withdrawals. We bring this concept of the emotional bank account into our work in our global Customer Experience consultancy.

B2C 195

B2C Banking B2B Construction 195

AWS Machine Learning

NOVEMBER 21, 2024

The path to creating effective AI models for audio and video generation presents several distinct challenges. The pre-annotation Lambda function can process the input manifest file before data is presented to annotators, enabling any necessary formatting or modifications. On the SageMaker console, choose Labeling workforces.

APIs 99

APIs Feedback Telecommunications Management 99

AWS Machine Learning

AUGUST 29, 2022

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Solution overview.

Accountability 98

Accountability APIs Management Engineering 98

AWS Machine Learning

NOVEMBER 15, 2024

The rapid advancement of generative AI promises transformative innovation, yet it also presents significant challenges. For example, one team or account could be allowed to provision capacity for Amazon Titan Text, but not Anthropic models. For each model, you can explicitly allow or deny access to actions.

APIs 112

APIs Government Best practices Metrics 112

Beyond Philosophy

MARCH 31, 2022

Another influence here is Mental Accounting, which describes how we categorize costs. These firms use the present inflationary environment as an opportunity to raise prices. This second group presents an opportunity for Stephanie and other companies like hers that want to do a better job with a price increase at a time like this.

Customer Experience 221

Customer Experience Real estate Customer centricity Call Center 221

AWS Machine Learning

APRIL 29, 2025

At Data Reply and AWS, we are committed to helping organizations embrace the transformative opportunities generative AI presents, while fostering the safe, responsible, and trustworthy development of AI systems. LangFuse , an open source tool, plays a key role in providing transparency by keeping an audit trail of model decisions.

industry standards 75

industry standards Healthcare Government Consulting 75

AWS Machine Learning

APRIL 30, 2025

However, the journey from production-ready solutions to full-scale implementation can present distinct operational and technical considerations. For more information, you can watch the AWS Summit Milan 2024 presentation. Anwar Rizal is a Senior Machine Learning consultant for AWS Professional Services based in Paris.

Government 67

Government Engineering Enterprise APIs 67

AWS Machine Learning

SEPTEMBER 21, 2022

Until recently, organizations hosting private AWS DeepRacer events had to create and assign AWS accounts to every event participant. This often meant securing and monitoring usage across hundreds or even thousands of AWS accounts. Build a solution around AWS DeepRacer multi-user account management.

Accountability 84

Accountability APIs Enterprise Big data 84

Beyond Philosophy

FEBRUARY 28, 2016

In a recent article, Robert Passikoff, CEO of Brand Keys, presented statistics which demonstrate the extent to which consumer response to experiences, and the resultant impact on decision processes, has become emotion-dominant. This makes owning the customer’s issue a desirable outcome of any service situation.

Journey mapping 150

Journey mapping Customer centricity Consulting Consulting 150

AWS Machine Learning

FEBRUARY 7, 2025

Amazon Q then generates a response using its internal large language model (LLM) and presents it to the user through the Amazon Q web UI. He primarily serves consulting partners, providing architectural guidance and recommendations for new and existing workloads. Joshua Amah is a Partner Solutions Architect with Amazon Web Services.

Best practices 76

Best practices Enterprise Accountability Consulting 76

Beyond Philosophy

OCTOBER 14, 2021

However, when we present these results, somebody else who is present will question the validity of the results. At our global Customer Experience consultancy, we have a multinational team. Therefore, we recommend looking for multiple causes for any effect to account for Interactions when coming up with new ideas. .

Advertising 195

Advertising Consulting Consulting Coaching 195

Beyond Philosophy

AUGUST 22, 2024

Ali Cudby , CEO of Alignment Growth Strategies , a Customer Experience consultancy, sent us a video about human and AI relationships and how to leverage AI to build customer relationships. Absorb creates presentations based on prompts one feeds it. Cudby’s video is interesting in a couple of ways.

Scripts 195

Scripts Education Personalization Consulting 195

Callminer

JULY 22, 2020

Presenting affected parties with a clear, concise termination letter is an appropriate formal gesture meant to clarify that their professional relationship with your company has ended, but not all termination letters can or should be handled in the exact same way.

Call Center 182

Call Center Customer Service Best practices Coaching 182

Outsource Consultants

AUGUST 31, 2023

Saint Louis Park, MN, August 31, 2023 – For the fourth year in a row, Outsource Consultants is proud to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. Paul Business Journal Fast 50 honoree. Paul Business Journal’s 2023 Fast 50 list. About Minneapolis/St.

outsourcing 67

outsourcing Consulting Consulting Call Center 67