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Understanding Customer Health Score: 6 Metrics To Track

ClientSuccess

Listening Vectors by Vecteezy Customer success health scoring is one of the most valuable activities SaaS organizations can undertake to evaluate and improve customer engagement, satisfaction, and loyalty. What is a Customer Health Score?

Metrics 89
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The ultimate guide customer success in SaaS

ChurnZero

Customer expansion: identify opportunities for upsells and cross-sells. Customer advocacy: build a network of loyal advocates and gather valuable feedback. What’s the difference between customer success, customer support, account management, and professional services?

SaaS 52
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The One Thing Your Account-Based Marketing Strategy Is Missing

Influitive

Today’s empowered customers expect the interactions they have with your sales and marketing teams to be highly personalized and relevant—which can make striking up valuable conversations with prospects challenging. That’s one reason why account-based marketing has become a popular strategy in recent years. Advocacy comes in many forms.

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Customer Marketing: Part 4 – Engagement

ClientSuccess

Over the past few weeks, we’ve been exploring some of the different types of customer marketing initiatives that CSMs can own to deliver fantastic customer experiences. Today, we’re going to take a look at a fourth customer marketing initiative: engagement. eBook: Customer Success Best Practices from 20+ Executives.

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3 Creative Ways Your CSMs Can Gather Customer Testimonials

ClientSuccess

During new sales conversations, many prospective accounts will ask to see some customer testimonials or even talk to customers themselves as references. The most agile customer marketing strategies have a robust catalogue of testimonials on hand with a steady pipeline of customers in reserve to talk to down the road. .

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Customer Marketing: Part 3 – Sentiment

ClientSuccess

From checking in with clients during weekly calls to ‘scoring’ accounts in your CRM, customer sentiment drives many of the strategic projects and growth initiatives for your customers. But did you know sentiment management can also be a customer marketing focus? eBook: 5 Ways To Surprise & Delight Your Customers.

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What Does the Growth of Advocacy Mean For Customer Success Teams? 

ClientSuccess

As a CSM or customer success team manager, you’ve probably heard the term ‘customer advocacy’ tossed around a time or two. There’s no denying that this customer engagement trend is here to stay. The growth of customer advocacy has been a boon for customer success teams for a few reasons.