Lumoa

APRIL 22, 2020

Source: Bain & Company The Inner Loop closes your customer feedback processes. Engineers ship software to customers, for example, but they might hardly ever come into contact with the end-user. Along with the negative score, the Detractor has also explained that they are having trouble making some account changes.

B2B 78

B2B Surveys Feedback Customer advocacy 78

Nicereply

FEBRUARY 2, 2024

Customer Experience vs. Customer Service vs. Account Management While there are similarities with other customer-facing initiatives, you shouldn’t confuse customer success with other similar terms. You can use the insights to understand your customers and find ways to serve them better.

Education 59

Education Accountability Customer retention Journey mapping 59

CSM Magazine

MARCH 31, 2020

Or Amazon, which has done the same with shopping through its recommendation engine. Each of these services are so seamless that the customer doesn’t even feel the powerful technologies behind them — which is a key component to any great CX tool — and have transformed the customer experience landscape. For 3 weeks.

Chatbots 72

Chatbots Contact Center Banking Airlines 72

Education Services Group

MARCH 31, 2022

Speakers: Sara Bochino , Vice President of Customer Success at talech , Ari Hoffman, Global Director of Customer Advocacy at Crowdvocate and Megan Macaluso , Sr. Director of Customer Success Strategy at Convercent. Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar.

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

InGenius

DECEMBER 19, 2019

Not just an exhibitor, we were excited to join our customers in several different presentation tracks and keynote sessions: Revolutionizing Salesforce Phone Integration and the Future of CTI , featuring partner Illuma Labs.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

ChurnZero

JUNE 27, 2023

Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI). It’s worth noting that organizing data is considerably easier if your company uses a unique account identifier—that is one code that uniquely identifies a customer universally across all company systems.

Journey mapping 52

Journey mapping SaaS Customer advocacy Finance 52

CustomerSuccessBox

MAY 16, 2022

A customer success tool is a software with in-built tools to provide a holistic view of your customer’s account health. These tools provide insights into various metrics that enable your Customer Success team to identify which customers need more assistance, or where there may be potential pain points.

Management 52

Management Upselling SaaS Accountability 52

ijgolding

FEBRUARY 5, 2018

Although I was studying accounting and finance at the time, I started out in sales and marketing. It did not take long for me to start becoming interested in the customer service elements of the business. Was HP a customer focused organisation at that time? Tell me a little about your background?

Customer centricity 105

Customer centricity Customer advocacy Marketing Finance 105

ChurnZero

JANUARY 10, 2020

She has a Bachelor’s degree in Electronics Engineering, a Master’s in Computer Engineering, and an MBA from Berkeley. 2) James Scott, Vice President of Customer Success, ShootProof . Investing in our customers’ success is one of ShootProof’s top priorities.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

Education Services Group

JULY 5, 2023

We’ve steered our customers into a sturdy steady state during Service, and we’re continuing to proactively check in, demonstrate value, and manage the conversations that need to happen to facilitate renewal. Customer Success’s role in the Loyalty stage of the customer journey There’s no such thing as unsupported, infinite growth.

Journey mapping 52

Journey mapping Engineering Sales Enterprise 52

CSM Magazine

DECEMBER 20, 2017

When deciding which keywords to target, it’s easy to assume that focusing your search engine optimisation (SEO) and linking building efforts on keywords you don’t currently rank for which have the highest search volume will generate the best return on investment (ROI). positions 5-15) in a search engine results page (SERP).

Multi-channel support 40

Multi-channel support Engineering Customer advocacy Sales 40

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. Ed Powers , Customer Success Consultant. Brian Hoffman , Account Executive, ChurnZero.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

SmartKarrot

SEPTEMBER 30, 2021

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry. Conduct service meetings at client sites. Apply here: [link].

Customer advocacy 3

Customer advocacy Engineering Accountability Coaching 3

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

JANUARY 27, 2022

Undoubtedly, this workflow automation comes in handy, but it is helpful only when you target the right potential customers. Account-based marketing is the first real step towards achieving the marketing automation dream. So, why has the account-based approach not been applied in each and every company? Like what you are reading?

Accountability 10

Accountability Sales Marketing Customer advocacy 10

SmartKarrot

NOVEMBER 22, 2022

Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization. Build an engine for positive team growth across recruiting, training, management, and operations. and Customer Advocacy. Apply here: [link]. Apply here: [link].

Best practices 19

Best practices Customer advocacy Upselling Government 19

SmartKarrot

APRIL 7, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drive strategy of land and expand within the customer base.

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

OCTOBER 19, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Creator Deck As a Head of Customer Success, you will coach, recruit, train, and mentor an exceptional team of customer success professionals, while playing a hands on role with many of the largest strategic accounts.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Upselling 3

SmartKarrot

DECEMBER 20, 2021

Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals.

Customer advocacy 3

Customer advocacy Best practices Government Engineering 3

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer advocacy 19

Customer advocacy Technical Support Accountability CRM 19

SmartKarrot

NOVEMBER 15, 2021

Prepare product or service reports by collecting and analyzing customer information. Communicating with customers and lenders directly. Maintaining records for client accounts. Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

SEPTEMBER 27, 2021

Role: Director of Customer Success (Nonprofit) Location: Remote, San Francisco, CA Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Own 50+ strategic accounts including large universities, health systems, and national nonprofit organizations.

Customer advocacy 19

Customer advocacy Government SaaS Best practices 19

SmartKarrot

DECEMBER 16, 2021

Provide strategic direction on revenue expansion in accounts through cross-sell and up-sell opportunities. Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Be the voice of customers to inform the sales process and product roadmap. Help Smartly.io

Customer advocacy 19

Customer advocacy Advertising Enterprise Accountability 19

SmartKarrot

OCTOBER 13, 2022

Presenting the product roadmap, allowing for 360° feedback to make sure the products and customer expectations are consistently aligned.? As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.?

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

SmartKarrot

JUNE 16, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: Affinity.co As a Customer Success Manager, you will own a book of Affinity’s largest and most strategic customers, and drive renewals and upsells for these accounts. Apply here: [link].

Customer advocacy 15

Customer advocacy Best practices Upselling Government 15

SmartKarrot

JUNE 11, 2021

CCSM Level 2 curriculum focuses on refining the ability to manage multiple accounts and internal relationships. CCSM Level 3 focuses on developing skills that one needs to become a strategic customer success manager. CCSM Level 4 curriculum is based on instilling skills that drive portfolio or account expansion.

SaaS 22

SaaS Best practices Accountability Education 22

SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.

Engineering 10

Engineering Enterprise Customer advocacy Sales 10

SmartKarrot

DECEMBER 18, 2020

Identify, manage, and optimize all customer lifecycle stages, leveraging data, and deploying a combination of self-service and white-glove interactions. Help identify infrastructure, information and engagement need to effectively drive customer advocacy across our customer segments. Apply here: [link].

Customer advocacy 10

Customer advocacy Accountability Sales Self service 10

SmartKarrot

JULY 2, 2020

Role: Customer Success Manager Location: Sofia, Mexico, US Organization: FocusVision The CSM is responsible for ensuring the client’s success across FocusVision software products. CSM’s build relationships with their assigned accounts and perform quarterly business reviews to identify gaps in training, product or adoption.

Customer advocacy 10

Customer advocacy Accountability Enterprise Education 10

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

JANUARY 28, 2021

Partner with Product, Sales, and Engineering, contributing to the product roadmap as the voice of the customer. Develop a strong understanding of the technology to effectively assist the customers. Work/align very closely with the Account Management teams and assist in closure as needed. Apply here: [link].

Upselling 10

Upselling Customer advocacy Enterprise Accountability 10

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction.

Enterprise 10

Enterprise Customer advocacy Best practices Sales 10

SmartKarrot

DECEMBER 22, 2020

Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Identify opportunities for account growth within your managed accounts.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

SmartKarrot

AUGUST 13, 2021

Own the team retainment & growth including executive reporting and account planning. Work closely with customers across the world understand their operations on the ground, consult with them on their issues and implement solutions that address their needs.

Consulting 10

Consulting Consulting Customer advocacy Best practices 10

SmartKarrot

NOVEMBER 20, 2020

Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Also, partner closely with product and engineering teams to ensure product-market fit and great service level.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10