Accountability Customer centricity Webinar 
Beyond Philosophy
JANUARY 26, 2015
One interesting bit of his speech touched on an important issue for Customer Centricity: data breaches. If they have the need to legislate, then lags in notifying Customers must have happened so many times they feel the need to put it in law! This is a law for the “non-Customer centric” organizations.
Beyond Philosophy
JANUARY 12, 2015
Philosophy #3: Emotions are a huge part of any Customer Experience, in fact according to our research it accounts for over half of an experience. If you want to hear me talk about the new book please join me on a webinar , which will also give a discount on the purchase. Didn’t Believe Amazon Was Customer Centric Before?
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Beyond Philosophy
JUNE 26, 2015
Once this program began, the team felt more comfortable making decisions for their business with consideration of how it can help the Customer. It was the beginning of their Customer-centric culture. Ricoh believed in a continual commitment to pushing the Customer-centric agenda.
Beyond Philosophy
AUGUST 4, 2015
They not only hit their numbers, but they also provide an excellent Customer Experience for their accounts. They balance the needs of the Customers and the needs of their organization. The Business Person is the new ideal. They understand what Mackay was saying about people and use it in their everyday approach to business.
Speaker: Dennis Snow, President, Snow & Associates
Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization. In this webinar, you will learn to: Build a customer-centric culture.
Beyond Philosophy
JULY 4, 2016
It is also impacting financial service cultures, as it forces banks to shift from a largely product-centric perspective to a customer-centric one. Others, recognizing the brand equity and perceived value signals this sends, have gone in a more customer-centric direction with branches.
Beyond Philosophy
JANUARY 16, 2018
A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” The author had several suggestions for building customer-centricity. Michael Lowenstein, Ph.D., when making decisions.
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