Interactions

APRIL 9, 2020

For example, a virtual agent that is a cloud-based managed service wouldn’t require the same level of attention as an on-premise solution for organizations. A contact center is at the forefront of communication with customers. To learn more about future-proofing your contact center, check out our eBook on the topic. .

Contact Center 71

Contact Center Virtual Agent Technology Enterprise 71

Netomi

SEPTEMBER 20, 2021

Interested in learning more about Zendesk for customer service? Zendesk customers now have access to the Netomi Virtual Agent. 5 Ways Customer Service Managers Can Create a Better Experience With AI. Once you have an account, it’s as simple as CC x.ai The platform bundles customer satisfaction surveys (i.e.,

Chatbots 126

Chatbots APIs Surveys Analytics 126

Comm100

FEBRUARY 16, 2018

Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018. A Friction-less Experience Will Be Mandatory.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40