AWS Machine Learning

FEBRUARY 11, 2025

Enhancing AWS Support Engineering efficiency The AWS Support Engineering team faced the daunting task of manually sifting through numerous tools, internal sources, and AWS public documentation to find solutions for customer inquiries. Configure IAM Identity Center You can only have one IAM Identity Center instance per account.

Enterprise 103

Enterprise Engineering APIs Best practices 103

CSM Magazine

DECEMBER 17, 2024

Data is at the heart of delivering exceptional customer experiences. While businesses have long recognized the value of storing, processing, and analyzing data, the ability to utilize this information in real-time is what truly sets customer-focused companies apart. Why Does Reverse ETL Matter for Customer Experience?

Customer Experience 52

Customer Experience Enterprise B2B Customer centricity 52

AWS Machine Learning

NOVEMBER 22, 2024

The mandate of the Thomson Reuters Enterprise AI Platform is to enable our subject-matter experts, engineers, and AI researchers to co-create Gen-AI capabilities that bring cutting-edge, trusted technology in the hands of our customers and shape the way professionals work. How do I get started with setting up an ACME Corp account?

APIs 125

APIs Chatbots Enterprise Customer centricity 125

Contact Center Pipeline

AUGUST 12, 2021

The past year was a challenging and transformative time for many people as a global, once-in-a-generation health crisis upended critical components of how we work, play and connect. From remote workers to Netflix bingers, a critical commonality among people was the rapid adoption of digital platforms.

Contact Center 240

Contact Center Customer Experience Engineering Accountability 240

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4

Accountability 99

Accountability APIs Metrics Engineering 99

AWS Machine Learning

MARCH 27, 2025

Based on our experiments using best-in-class supervised learning algorithms available in AutoGluon , we arrived at a 3,000 sample size for the training dataset for each category to attain an accuracy of 90%. Sonnet prediction accuracy through prompt engineering. The agent mentions Engineering confirmed memory leak in version 5.1.2

Education 113

Education Engineering APIs Enterprise 113

AWS Machine Learning

MARCH 25, 2025

Customer experience Lets explore how rolling updates work in practice with several common scenarios, using different-sized LLMs. When youre using rolling updates for inference components on the endpoint, you can use the following equation to calculate the number of account service quotas for the instance type required.

APIs 112

APIs Engineering Accountability Metrics 112

ShepHyken

MARCH 12, 2021

Consider implementing result-oriented tactics like pay-per-click and account-based marketing for quick, effective and sustainable outcomes. Rohan is skilled in Search Engine Optimization (SEO), Pay Per Click (PPC), Email Marketing, Conversion Optimization and Social Media Marketing. . Accelerating connectivity through technology.

B2B 391

B2B Journey mapping B2C Telecommunications 391

AWS Machine Learning

MARCH 19, 2025

Behind this achievement lies a story of rigorous engineering for safety and reliabilityessential in healthcare where stakes are extraordinarily high. Rahul believes that generative AI will transform virtually every single customer experience and that data is a key differentiator for customers as they build AI applications.

Healthcare 144

Healthcare Enterprise APIs Transportation 144

AWS Machine Learning

NOVEMBER 17, 2022

Organizations are using machine learning (ML) and AI services to enhance customer experience, reduce operational cost, and unlock new possibilities to improve business outcomes. A key component of the model building and development process is feature engineering. In this post, we demonstrate how to implement this solution.

Engineering 90

Engineering Big data Accountability Government 90

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. What is customer experience? Customer experience is how your customers perceive their interactions with your company. What is great customer experience?

Customer Experience 134

Customer Experience Journey mapping Metrics Customer centricity 134

Lumoa

MAY 21, 2018

Who in an organization should own the customer experience? The truth is, large part of the organization does indeed influence customer experience. Most of the functions in an organization have something to do in improving the customer experience. Organizational roles in customer experience management.

Customer Experience 122

Customer Experience Finance Customer centricity Feedback 122

AWS Machine Learning

OCTOBER 30, 2024

These include interactive voice response (IVR) systems, chatbots for digital channels, and messaging platforms, providing a seamless and resilient customer experience. If this option isn’t visible, the Global Resiliency feature may not be enabled for your account.

Chatbots 114

Chatbots Interactive Voice Response APIs Telecommunications 114

ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Customer Service 190

Customer Service Advertising B2C Big data 190

AWS Machine Learning

APRIL 30, 2025

Building a solid business case: Operational excellence drives customer experience The foundation of successful generative AI implementations are business cases with clear value propositions that fit with organizational goals, for example, improving efficiency, cost savings, or revenue growth.

Government 69

Government Engineering Enterprise APIs 69

Balto

MARCH 17, 2025

Businesses that harness this information effectively can boost customer satisfaction by up to 25% while reducing churn. The key is turning raw interactions into actionable call center insights that enhances both efficiency and customer experience. But simply collecting data isnt enough.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

Beyond Philosophy

OCTOBER 12, 2023

Endemic Problems With The Planning Fallacy However, from a Customer Experience perspective, the danger is that it happens across the organization. For example, sales organizations tend to be more optimistic and overpromise than the engineering side of the house. Almost none of them complete their project in that timescale.

Healthcare 221

Healthcare Engineering Banking Accountability 221

Comm100

NOVEMBER 23, 2021

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although this level of uncertainty is worrisome, the first step towards improving customer experience (CX) is far simpler than many realize. Personalized conversations.

Customer Experience 98

Customer Experience CRM Chatbots Sales 98

The Petrova Experience

DECEMBER 17, 2024

It is a customer experience checklist. How Investments in Airports of the Future Fuel Customer Experience Excellence Today, it is fairly common for the average person – even the average CEO – not to fully understand blockchain or biometrics. Because it’s time to create the experience of the future.

Transportation 75

Transportation Best practices Construction Wait times 75

AWS Machine Learning

JUNE 11, 2024

Each of these products are infused with artificial intelligence (AI) capabilities to deliver exceptional customer experience. For example, for mixed AI workloads, the AI inference is part of the search engine service with real-time latency requirements. Reduced cost – We achieved 25–30% cost savings.

Engineering 118

Engineering Benchmark Accountability Best practices 118

AWS Machine Learning

NOVEMBER 15, 2024

At a time when businesses are increasingly expected to use their data to drive outcomes, Cohere Embed 3 offers several advantages that accelerate productivity and improves customer experience. Breanne holds a Bachelor of Science in Computer Engineering from University of Illinois at Urbana Champaign.

Benchmark 111

Benchmark Enterprise Construction Engineering 111

TechSee

SEPTEMBER 9, 2020

Repair and maintenance costs already account for an eighth of annual rental income , and those costs are rising fast – by almost 8% year on year. COVID-19 has forced organizations to put safety first, and it’s now central to the tenant experience. x things by themselves with remote guidance than have an engineer visit indoors.

Management 145

Management Engineering voip outsourcing 145

Totango

OCTOBER 25, 2023

Using Totango customer success software, our team quickly gained visibility into the customer adoption process and saw that our average onboarding time was very high—close to 8 hours. Customers will continue to evolve, as will our products and services, and so must customer success.

Customer Experience 113

Customer Experience Best practices Finance Enterprise 113

AWS Machine Learning

OCTOBER 8, 2024

In this post we provide you a solution and the accompanying code that banks can use to dramatically enhance the customer experience and establish a strong customer relationship from the outset. While customers in other sectors have access to intelligent assistants, those in banking often encounter legacy processes.

Banking 121

Banking APIs Accountability Engineering 121

Outsource Consultants

FEBRUARY 18, 2025

However, maintaining consistent service quality and customer satisfaction becomes a delicate balancing act. Cultural differences, communication barriers, varying standards, and potential service disruptions can all negatively impact the customer experience. Proactive quality control is the engine that powers this positive cycle.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

DECEMBER 3, 2024

As a global leader in agriculture, Syngenta has led the charge in using data science and machine learning (ML) to elevate customer experiences with an unwavering commitment to innovation. Victor Antonino , M.Eng, is a Senior Machine Learning Engineer at AWS with over a decade of experience in generative AI, computer vision, and MLOps.

Sales 111

Sales APIs Engineering Analytics 111

TechSee

MARCH 7, 2023

Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Nicereply

MARCH 16, 2021

When you have the right customer experience tools the accountability is clear, for example with a vendor contract or an internal ops team, which reduces your effort and alleviates these risks. Expense tools, development tools, and customer experience tools are ‘just there’ for many employees.

Customer Experience 95

Customer Experience Accountability Engineering Metrics 95

AWS Machine Learning

NOVEMBER 21, 2024

Prerequisites To implement the proposed solution, make sure you have satisfied the following requirements: Have an active AWS account. Continuous improvement – Highlight actionable insights for improving customer service. Yanyan graduated from Texas A&M University with a PhD in Electrical Engineering.

APIs 114

APIs Call Center Engineering Personalization 114

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Educating on self-service results in a better customer experience.

Call Center 561

Call Center Metrics Contact Center Wait times 561

AWS Machine Learning

NOVEMBER 7, 2024

This AI-driven approach enables rapid, accurate responses to complex queries, seamlessly integrates multiple data sources, and reduces staff workload while enhancing customer experience through context-aware interactions. The solution discussed in this post can elevate customer support across various industries.

APIs 132

APIs Enterprise Automotive Customer Support 132

AWS Machine Learning

APRIL 29, 2025

However, when transitioning between different foundation models, the prompts created for your original model might not be as performant for Amazon Nova models without prompt engineering and optimization. With a background in AI/ML, data science, and analytics, Yunfei helps customers adopt AWS services to deliver business results.

Metrics 88

Metrics Engineering Best practices Benchmark 88

AWS Machine Learning

AUGUST 6, 2024

Customization includes varied techniques such as Prompt Engineering, Retrieval Augmented Generation (RAG), and fine-tuning and continued pre-training. Prompt Engineering involves carefully crafting prompts to get a desired response from LLMs. Amazon Bedrock supports multiple prompt engineering techniques. Learn more here.

Engineering 140

Engineering Construction Entertainment Chatbots 140

CSM Magazine

NOVEMBER 11, 2024

Technical Proficiency: Familiarity with customer service software, data analysis tools, and other relevant technologies is necessary to optimize operations and improve the customer experience.

Customer Service 52

Customer Service Management Education Contact Center 52

ShepHyken

APRIL 21, 2017

But when dealing with a real expert who also happens to have a know-it-all attitude, you often face a dilemma—or several—in offering great customer service: You may need their expertise to solve the problem with their account. As your team member, their consensus may be necessary before you can move forward to solve a customer problem.

Airlines 218

Airlines Customer Care Engineering Accountability 218

pindrop

APRIL 20, 2021

OTPs are often used for the purpose of account login, identity verification, device verification, or password recovery. Through deception, a fraudster can steal your personal data to gain access to your bank accounts and other valuable data.

Banking 127

Banking Government Average Handle Time Accountability 127

TechSee

OCTOBER 23, 2018

For organizations to succeed in creating a truly personalized CX, innovative approaches must be implemented that resonate deeply with customers so that they feel valued and appreciated. Personalized product recommendations: AI-driven recommendation engines offer customers products tailored to their preferences.

Personalization 157

Personalization Customer Service Chatbots Analytics 157