ijgolding

DECEMBER 3, 2014

Over the last few months, I have had a number of conversations with people in my networks about the challenges being faced by the traditional professions – predominantly law and accountancy. It would be great for others to hear your story.

Customer centricity 90

Customer centricity Customer Experience Customer retention Sales 90

ijgolding

DECEMBER 14, 2016

At the 2016 Specsavers Partner’s Seminar in Birmingham last week, John Perkins, Joint Group CEO of Specsavers said the following quite inspiring statement: ‘Each day, your customers write to me to explain how their local Specsavers – your team – has changed their lives – sometimes even saved their lives.

Customer Experience 84

Customer Experience Advertising Airlines Customer Care 84

Totango

DECEMBER 28, 2021

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Training of your customer success team can be facilitated through supporting technology that allows your team the ability to access standardized best practices and strategies for handling specific situations.

Best practices 102

Best practices Benchmark Education Surveys 102

AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. You want to show them that not only are you on top of their request, but you can give them the results they are looking for — customer retention and growth. Book a Demo.

Customer retention 60

Customer retention Surveys Personalization Accountability 60

ProProfs Blog

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. For more customer service skills, read this blog post. . Activities.

Customer Service 128

Customer Service Customer Support Education Feedback 128

CustomerSuccessBox

APRIL 29, 2022

It is because as they kept acquiring new customers, they overlooked the existing ones! As a result, customers churned and the firm couldn’t do anything about it. If not, start focusing on customer retention. Plan the best SaaS Retention strategies that ensure customers stay with you for long.

SaaS 52

SaaS Customer retention Metrics B2B 52

PeopleMetrics

MARCH 1, 2017

Build mutual trust with our customers."Waive Waive the overdraft fee for customers who overdraw their accounts the first time."Empower Offer financial seminars aimed for women. Guiding principles should be understandable, easy to repeat, and tied to the elements of your desired customer experience. Empower women."Offer

Customer centricity 61

Customer centricity Best practices Banking Brand ambassadors 61