Accountability Customer retention Strategic Value 
Blueship Call Center
DECEMBER 19, 2024
In retail, order inquiries, returns, and complaints against customers become the back office of outsourced call centers, thus setting up customer retention and satisfaction. Financial institutions often outsource call center services for 24/7 support in fraud detection, account inquiries, and loan processing.
ClearAction
FEBRUARY 27, 2016
As Marketing departments take a bigger role in customer experience management, a more holistic perspective allows your company rise to the top of the field. Supporting the entire customer lifecycle, for example, is a goal that most Marketing organizations still grapple with. Context is the mantra for making something strategic.
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Amity
JUNE 11, 2018
You do not want CSMs to be measured on whether they are covering 100% of your customers – this model does not lead to success, as you will sacrifice quality, focus and actions. MRR retention, revenue growth, customer retention, customer wallet share and satisfaction should be a reflection of your team and company’s true success.
ClearAction
FEBRUARY 27, 2016
As Marketing departments are taking a bigger role in customer experience management, a more holistic perspective will allow your company rise to the top of the field. Supporting the entire customer lifecycle, for example, is a goal that most Marketing organizations are still grappling with. Customer Retention Begins with Trust.
Amity
DECEMBER 22, 2014
You do not want CSMs to be measured on whether they are covering 100% of your customers – this model does not lead to success, as you will sacrifice quality, focus and actions. MRR retention, revenue growth, customer retention, customer wallet share and satisfaction should be a reflection of your team and company’s true success.
Amity
JULY 22, 2016
You do not want CSMs to be measured on whether they are covering 100% of your customers – this model does not lead to success, as you will sacrifice quality, focus and actions. MRR retention, revenue growth, customer retention, customer wallet share and satisfaction should be a reflection of your team and company’s true success.
ClearAction
DECEMBER 5, 2023
Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. When everyone received their strategic planning instructions, guess what was top of mind for them?
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