Accountability Customer Service Customer Support 
ShepHyken
JANUARY 1, 2021
In this post, you’ll find tips on how to write personalized, positive, clear, and unique emails your customers will love. Problem with Automated Emails for Customer Support. This strategy is common in eCommerce and can greatly speed up customer service operations. How to Write Automated Customer Support Emails.
Customer Service Life
OCTOBER 13, 2020
Properly authenticating the account. Reviewing the customer’s history and notes. Empowering the customer. Leaving complete account notes for the next person who interacts with the customer. I was about 12 years into a career in customer service, still trying to figure out what my career would be.
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ShepHyken
APRIL 23, 2021
He shares customer service best practices that successful brands use to help their customers on social media. Another intuitive and frankly underutilized way brands can use social media is for addressing customer service inquiries. . Why use social media as a customer service channel? .
ShepHyken
APRIL 2, 2021
She shares common misconceptions about customer service and offers ways to fight them in order to provide great customer experiences. Keep reading to dive into four common misconceptions about customer service, and how to combat them to offer better customer experiences. In the U.S. of all sales.
ShepHyken
FEBRUARY 14, 2022
Each week I read many customer service and customer experience articles from various resources. Are You Asking the Right Customer Experience Questions? My Comment: Our customer service research indicates that US consumers consider an easy return policy a reason to come back. accounting, legal services).
ShepHyken
MAY 27, 2019
Each week I read a number of customer service and customer experience articles from various resources. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. My Comment: Privacy and identity issues are at the top of our customers’ minds with whom they do business.
ShepHyken
JANUARY 20, 2017
This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. Customer support agents must understand just how important their roles and responsibilities are to the customer experience. Shep Hyken.
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