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Security Checklist for Remote Customer Support Agents

UJET

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

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Security Checklist for Remote Customer Support Agents

UJET

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

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Why the phone is still king for customer support

Vonage

I recently had a customer service experience over the phone that proved why the phone is still king. Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. Like an estimated 57 percent of customers , I first went online to find some self-help. Time to call.

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What's The ROI Of A Customer Care Team?

Vcaretec

All of these elements must be taken into account for a COO or Head of Customer Experience to measure and understand the return on investment of their customer support center. There are many facets to any successful call center, either in-house or outsourced.

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Why is my smart device making me feel dumb? The challenges of onboarding IoT devices

TechSee

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Brands are reevaluating the current Support of Things (SoT) customer support models in light of this inevitable shift.

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Pros and Cons of Customer Care Onshoring, Offshoring, and Nearshoring

Vcaretec

In this article, we want to break down customer service onshoring, offshoring, and nearshoring, giving you the full picture of risks and rewards associated with each model. CON - On a per-transaction basis, this is usually the most expensive option for customer support because of wage levels and cost of living.

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Customer Support Teams Are Not Fraud Investigators – But They Can Create Safe, Trusted Relationships

CSM Magazine

Customer Support Representatives have too much on their plate. Whether you’re making a change to your bank account or reaching out to your wireless provider about a SIM card, identity verification is a major part of ensuring that only authorized people can change your account. Today’s Customer Experience.