Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. Customer Success vs Account Management: How are They Different? Keeping Customer Goals in Mind.

Accountability 63

Accountability Management Upselling Enterprise 63

AWS Machine Learning

FEBRUARY 29, 2024

Solution overview The architecture at Deutsche Bahn consists of a central platform account managed by a platform team responsible for managing infrastructure and operations for SageMaker Studio. The AI team does not have AWS Management Console access to the AI platform team’s account.

APIs 124

APIs Construction Transportation Analytics 124

Method:CRM

JANUARY 8, 2019

Without a good construction accounting software, businesses will likely collapse. Important considerations for your accounting software. Determine what your construction company needs in its accounting software. Determine if your current accounting software meets those needs. The accounting ecosystem you can’t ignore.

Construction 63

Construction Accountability CRM Enterprise 63

Amity

SEPTEMBER 28, 2017

Account health has become a key concept here at RotaCloud, which is why we implemented account health checks as part of our onboarding process. With RotaCloud in particular, there are endless approaches to structuring accounts because businesses organise their employee schedules in many different ways. Account health checks.

Accountability 72

Accountability SaaS Scripts Feedback 72

Method:CRM

FEBRUARY 27, 2019

Those poor accountants. In fact, today’s accountants are far more than just number-crunchers — they’re leaders, strategists, technologists, advisors and business specialists. The accounting industry: (p)art of the deal. Accountants speak the language of business. For instance, look at large accounting organizations.

Accountability 61

Accountability Consulting Consulting CRM 61

AWS Machine Learning

JANUARY 9, 2024

Check out the following demo—seeing is believing! In the demo, our Amazon Q application is populated with a set of AWS whitepapers. In this post, we walk you through the process to deploy Amazon Q in your AWS account and add it to your Slack workspace. Solution overview Amazon Q is amazingly powerful. But don’t stop there.

Accountability 130

Accountability Engineering Management Enterprise 130

AWS Machine Learning

JUNE 12, 2024

For instructions, refer to How do I integrate IAM Identity Center with an Amazon Cognito user pool and the associated demo video. Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account set up. An IAM role in the account with sufficient permissions to create the necessary resources.

APIs 131

APIs Enterprise Accountability Feedback 131

ClientSuccess

NOVEMBER 18, 2019

When it came to predicting account behavior and getting renewals, I thought I had a fail-proof strategy. It seems like a pretty reasonable strategy for predicting account behavior right? I took my entire book of business and put every single account I had on a whiteboard. Location : Silicon Slopes, Utah. Introduction.

Accountability 41

Accountability Management Best practices Metrics 41

ClientSuccess

NOVEMBER 18, 2019

When it came to predicting account behavior and getting renewals, I thought I had a fail-proof strategy. It seems like a pretty reasonable strategy for predicting account behavior right? I took my entire book of business and put every single account I had on a whiteboard. Location : Silicon Slopes, Utah. Introduction.

Accountability 40

Accountability Management Best practices Metrics 40

AWS Machine Learning

JANUARY 25, 2024

Check out the following demo—seeing is believing! In the demo, our Amazon Q business expert application is populated with some Wikipedia pages. In this post, we walk you through the process to deploy Amazon Q business expert in your AWS account and add it to Microsoft Teams. Choose New registration.

Accountability 136

Accountability APIs Management Engineering 136

Kapta Customer Success

AUGUST 20, 2018

What account management style does your organization use? Everyone loves Customer Success account management, and it can do wonders for your organization and your customers. In fact, KAM is Customer Success for the accounts that matter the most to your organization. It’s not! That’s it! Slight Differences.

Accountability 40

Accountability Management B2B Consulting 40

Amity

SEPTEMBER 28, 2017

Account health has become a key concept here at RotaCloud, which is why we implemented account health checks as part of our onboarding process. With RotaCloud in particular, there are endless approaches to structuring accounts because businesses organise their employee schedules in many different ways. Account health checks.

Accountability 56

Accountability SaaS Scripts Feedback 56

AWS Machine Learning

AUGUST 8, 2024

An enterprise Box account typically contains a wealth of materials, including documents, presentations, knowledge articles, and more. This will enable your support, project management, product management, leadership, and other teams to quickly obtain accurate answers to their questions from the documents stored in your Box account.

Enterprise 118

Enterprise Accountability Management APIs 118

AWS Machine Learning

NOVEMBER 7, 2024

The recorded version of the demo is available here: Prerequisites This notebook is designed to run on AWS, leveraging Amazon Bedrock for both the LLM and Stability AI model access. Use the us-west-2 Region to run this demo. Setting up the demo We will be using the Stable Image Ultra for the purposes of this demo.

Advertising 124

Advertising Entertainment Marketing APIs 124

AWS Machine Learning

NOVEMBER 6, 2024

Solution overview For this solution, you deploy a demo application that provides a clean and intuitive UI for interacting with a generative AI model, as illustrated in the following screenshot. This deployment is intended as a starting point and a demo. The full code of the demo is available in the GitHub repository.

Construction 122

Construction APIs Big data Engineering 122

AWS Machine Learning

NOVEMBER 7, 2023

Today, we are excited to unveil three generative AI demos, licensed under MIT-0 license : Amazon Kendra with foundational LLM – Utilizes the deep search capabilities of Amazon Kendra combined with the expansive knowledge of LLMs. Having the right setup in place is the first step towards a seamless deployment of the demos. Python 3.6

Enterprise 120

Enterprise APIs Engineering Accountability 120

Kapta Customer Success

NOVEMBER 21, 2017

Account-Based Everything is all the rage these days as sales teams and account managers are shifting their tactics to focus on accounts rather than just leads. We didn’t invent Account-Based Customer Success, but we’re huge proponents of it and believe every SaaS company should be utilizing it. What We Love About ABM.

Accountability 40

Accountability Sales SaaS Marketing 40

JustCall

MARCH 23, 2023

You should also take into account the number of employees that would actually be utilizing the CRM and your budget to purchase one. Schedule A Demo The next thing for you to do is to get in touch with the company and schedule a demo. Make sure there are other people from your company who sit for the demo with you.

CRM 132

CRM Sales Customer retention Metrics 132

AWS Machine Learning

APRIL 30, 2024

The sample use case in this post uses an IAM Identity Center account instance with its identity source configured as Okta, which is used as the IdP. There are two types of IAM Identity Center instances: an organization instance and an account instance. After validation, a chat session is started with the user.

Enterprise 127

Enterprise Accountability APIs Management 127

ClientSuccess

JANUARY 24, 2023

Understanding a customer’s health will let you examine any account at any given time and understand where the relationship is. Our SuccessScore framework will enable you to clearly see the individual metric groups, overall scores, and trends calculated daily by a customer account. What is a Customer Health Score?

Metrics 89

Metrics SaaS Customer advocacy Accountability 89

BlueOcean

NOVEMBER 19, 2024

As such, once customers were connected to a live agent, the agent would need to verify account information and manually enter other details. With development and testing from both a back-end and front-end perspective completed, Blue Ocean launched live demos with the client to ensure all objectives were met.

Interactive Voice Response 62

Interactive Voice Response Average Handle Time Contact Center Benchmark 62

ClientSuccess

JUNE 17, 2019

In today’s world of SaaS customer success, most CSMs and/or Account Managers are held to some sort of revenue goal. This is what’s commonly known as joint account planning. Joint account planning takes customer success a step further by analyzing and strategizing how a specific customer account could grow.

Accountability 42

Accountability Upselling SaaS Feedback 42

Inbenta

OCTOBER 30, 2024

Schedule a demo There are also industry-related privacy laws, such as the Health Insurance Portability and Accountability Act (HIPAA) for healthcare data and the Gramm-Leach-Bliley Act (GLBA) for financial data. Book a demo today The post Secure AI: Compliance, control and building customer trust appeared first on Inbenta.

Interactive Voice Response 52

Interactive Voice Response Chatbots Healthcare Call Center 52

Kapta Customer Success

OCTOBER 2, 2017

The terms Key Account Management and Customer Success are often used interchangeably within organizations. Key Account Management Versus Customer Success. The goals of both Key Account Management and customer success are to retain and build relationships with customers. Relevant Industries. Customer Lifecycle.

Accountability 40

Accountability Management B2C Upselling 40

AWS Machine Learning

SEPTEMBER 12, 2024

Security Amazon Bedrock is in scope for common compliance standards such as Service and Organization Control (SOC), International Organization for Standardization (ISO), and Health Insurance Portability and Accountability Act (HIPAA) eligibility, and you can use Amazon Bedrock in compliance with the General Data Protection Regulation (GDPR).

Healthcare 129

Healthcare APIs Accountability Enterprise 129

ClientSuccess

OCTOBER 2, 2019

We often hear the roles of Customer Success Manager (CSM) and Account Manager (AM) used interchangeably. The ultimate difference between a Customer Services Manager and an Account Manager is both in their area of concentration and how each target their customers. . Let’s talk about Account Managers first.

Accountability 47

Accountability Management Upselling SaaS 47

AWS Machine Learning

JULY 29, 2022

Reviewing the Account Balance chatbot. In this demo, we use an Asterisk server (a free contact center framework) deployed on an Amazon EC2 server to emulate a contact center connected to the PSTN through an Amazon Chime Voice Connector. For example, the Open Account intent includes four slots: First Name. Account Type.

Contact Center 120

Contact Center Interactive Voice Response Self service Accountability 120

Comm100

OCTOBER 13, 2024

Jonathan also highlighted AI’s emerging role in compliance and fraud detection, noting that it can ensure a seamless, secure experience for players by automating crucial processes, such as account verification and fraud prevention. Request a demo today. Want to know how Comm100 can help you?

Self service 52

Self service Chatbots Wait times Personalization 52

AWS Machine Learning

OCTOBER 11, 2024

Prerequisites To run this demo in your AWS account, complete the following prerequisites: Create an AWS account if you don’t already have one. Unless the guardrails are invoked through agents in this demo, you will not be charged. Clone the GitHub repository and follow the steps explained in the README.

APIs 135

APIs Chatbots Accountability Feedback 135

AWS Machine Learning

MARCH 1, 2024

Prerequisites Before you deploy the solution, you must complete the following prerequisites: Set up your Genesys Cloud CX account and make sure that you are able to log in. For more information on setting up your account, refer to the Genesys documentation. Set up an AWS account with the appropriate permissions.

Chatbots 120

Chatbots APIs Self service Contact Center 120

AWS Machine Learning

NOVEMBER 13, 2023

Prerequisites To run this demo in your AWS account, complete the following prerequisites: Clone the GitHub repository and follow the steps explained in the README. Deploy an Amazon Kendra index in your AWS account. Note that running this demo will incur some additional costs.

Accountability 121

Accountability Enterprise Customer Experience 121

AWS Machine Learning

OCTOBER 21, 2024

For this example, we take a sample context and add to demo the concept: input_output_demarkation_key = "nn### Response:n" question = "Tell me what was the improved inflow value of cash?" The maximum concurrency that you can expect for each model will be 16 per account. The default import quota for each account is three models.

APIs 139

APIs Scripts Finance Real estate 139

AWS Machine Learning

JUNE 4, 2024

AWS account – You’ll need an active AWS account. Enable Claude Anthropic models – These models should be enabled in your AWS account. Enable Amazon Titan – Amazon Titan should be activated in your AWS account. In this demo, an outbound call is made using the CreateSipMediaApplicationCall API. spk_0: Yeah.

Engineering 117

Engineering Accountability Best practices Analytics 117

Inbenta

OCTOBER 30, 2024

While customers with complex questions or those that need additional support should have access to a live agent, the goal of AI-enabled customer service tools is to automate the most common questions and requests.   Common questions include how to reset a password, change account information, make a return or track a package. 

Self service 52

Self service Benchmark Chatbots Enterprise 52

AWS Machine Learning

JULY 11, 2024

Prerequisites Create an AWS account if you do not already have one. Access to the AWS account through the AWS Management Console and the AWS Command Line Interface (AWS CLI). You must have no commitment model units reserved for the base model to run this demo. A notification email is sent with the outcome. bash build.sh

APIs 127

APIs Accountability Enterprise Engineering 127

AWS Machine Learning

JULY 29, 2024

In this post, we show how native integrations between Salesforce and Amazon Web Services (AWS) enable you to Bring Your Own Large Language Models (BYO LLMs) from your AWS account to power generative artificial intelligence (AI) applications in Salesforce. For this post, we use the Anthropic Claude 3 Sonnet model. Choose Connect.

APIs 121

APIs Accountability CRM Engineering 121

Totango

MAY 17, 2024

Cumbersome executive summaries : Preparing comprehensive account summaries for executives is time-consuming and challenging, especially when data must be gathered from multiple sources. As a result, CSMs spend a staggering 35% of their time compiling details on customer accounts using various tools. Tools like Chorus and Gong.io

Accountability 98

Accountability Government Chatbots Engineering 98