AWS Machine Learning

DECEMBER 4, 2024

Prerequisites Before creating your application in Amazon Bedrock IDE, you’ll need to set up a few resources in your AWS account. Expected response: Based on the customer reviews and feedback, the sentiment surrounding our Office Supplies products is mixed. Prompt 2: Which 3 item types account for our most units sold?

APIs 108

APIs Sales Surveys Analytics 108

AWS Machine Learning

DECEMBER 6, 2023

Conversational AI has come a long way in recent years thanks to the rapid developments in generative AI, especially the performance improvements of large language models (LLMs) introduced by training techniques such as instruction fine-tuning and reinforcement learning from human feedback.

Analytics 130

Analytics APIs Engineering Construction 130

AWS Machine Learning

NOVEMBER 21, 2024

As generative AI models advance in creating multimedia content, the difference between good and great output often lies in the details that only human feedback can capture. Amazon SageMaker Ground Truth enables RLHF by allowing teams to integrate detailed human feedback directly into model training.

APIs 100

APIs Feedback Telecommunications Management 100

AWS Machine Learning

JANUARY 29, 2025

Intelligent document processing , translation and summarization, flexible and insightful responses for customer support agents, personalized marketing content, and image and code generation are a few use cases using generative AI that organizations are rolling out in production.

Enterprise 94

Enterprise Government Accountability Finance 94

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

Government 103

Government Management APIs Accountability 103

GetFeedback

MAY 13, 2019

The most critical element to improving your company is not having a visionary CEO, leaders who have “been there/done that,” or teams working long hours to deliver the product: it’s actively capitalizing on the voice of the customer feedback. Voice of the customer feedback is any comment or concern given by a customer to your company.

Feedback 121

Feedback Journey mapping B2C Accountability 121

AWS Machine Learning

FEBRUARY 21, 2025

Continuous fine-tuning also enables models to integrate human feedback, address errors, and tailor to real-world applications. When you have user feedback to the model responses, you can also use reinforcement learning from human feedback (RLHF) to guide the LLMs response by rewarding the outputs that align with human preferences.

Benchmark 92

Benchmark Metrics Engineering Feedback 92

AWS Machine Learning

MARCH 3, 2025

Designed for both image and document comprehension, Pixtral demonstrates advanced capabilities in vision-related tasks, including chart and figure interpretation, document question answering, multimodal reasoning, and instruction followingseveral of which are illustrated with examples later in this post.

Benchmark 105

Benchmark APIs Enterprise Construction 105

AWS Machine Learning

JANUARY 28, 2025

Rigorous testing allows us to understand an LLMs capabilities, limitations, and potential biases, and provide actionable feedback to identify and mitigate risk. The repository uses an Amazon Simple Storage Service (Amazon S3) bucket within your AWS account, making sure that your artifacts are stored securely and remain under your control.

Management 112

Management APIs Engineering Metrics 112

Outsource Consultants

FEBRUARY 18, 2025

Negative customer feedback and declining customer satisfaction: The cumulative effect of these issues often manifests as negative reviews, complaints, and a general decline in customer satisfaction scores. This fosters a sense of shared ownership and accountability. Document these actions and track their effectiveness.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns. Large language models (LLMs) have transformed the way we engage with and process natural language.

Feedback 129

Feedback Engineering Enterprise Technical Support 129

AWS Machine Learning

FEBRUARY 19, 2025

To use Automated Reasoning checks, you first create an Automated Reasoning policy by encoding a set of logical rules and variables from available source documentation. Automated Reasoning checks deliver deterministic verification of model outputs against documented rules, complete with audit trails and mathematical proof of policy adherence.

APIs 85

APIs Banking Engineering Transportation 85

AWS Machine Learning

FEBRUARY 21, 2025

The agent knowledge base stores Amazon Bedrock service documentation, while the cache knowledge base contains curated and verified question-answer pairs. For this example, you will ingest Amazon Bedrock documentation in the form of the User Guide PDF into the Amazon Bedrock knowledge base. This will be the primary dataset.

Engineering 125

Engineering APIs Analytics Enterprise 125

Nicereply

DECEMBER 21, 2021

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. You can export your report as a CSV document.

Best practices 98

Best practices Feedback Management Surveys 98

AWS Machine Learning

NOVEMBER 7, 2024

SageMaker JumpStart is a machine learning (ML) hub that provides a wide range of publicly available and proprietary FMs from providers such as AI21 Labs, Cohere, Hugging Face, Meta, and Stability AI, which you can deploy to SageMaker endpoints in your own AWS account. This logic sits in a hybrid search component.

Enterprise 116

Enterprise APIs Government Accountability 116

AWS Machine Learning

MAY 24, 2023

Intelligent document processing (IDP) is a technology that automates the processing of high volumes of unstructured data, including text, images, and videos. The system is capable of processing images, large PDF, and documents in other format and answering questions derived from the content via interactive text or voice inputs.

Banking 95

Banking APIs Engineering Accountability 95

AWS Machine Learning

FEBRUARY 5, 2025

There is consistent customer feedback that AI assistants are the most useful when users can interface with them within the productivity tools they already use on a daily basis, to avoid switching applications and context. For this solution, we boosted the results for the Spack documentation. For example, Spack images on Docker Hub.

Engineering 75

Engineering Feedback Analytics Education 75

CSM Magazine

DECEMBER 10, 2024

Provide Self-Service Options and Accessible Documentation While personalized support is crucial, cryptocurrency businesses should also invest in self-service options to address common customer inquiries. This insight allows businesses to continuously improve their support processes and proactively address recurring concerns.

Customer Service 52

Customer Service Self service Chatbots Morale 52

CSM Magazine

JANUARY 20, 2025

Link your WhatsApp Business account to your organization’s professional phone number for added credibility. A WhatsApp Shared Inbox for Teams allows multiple support agents to respond to customer messages from the same WhatsApp account. Attach PDFs such as invoices, receipts, or warranty documentation directly in the chat.

Customer Service 52

Customer Service Metrics Accountability Analytics 52

AWS Machine Learning

NOVEMBER 15, 2024

Diverse feedback is also important, so think about implementing human-in-the-loop testing to assess model responses for safety and fairness. Regular evaluations allow you to adjust and steer the AI’s behavior based on feedback and performance metrics. For each model, you can explicitly allow or deny access to actions.

APIs 114

APIs Government Best practices Metrics 114

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. Agents can also send feedback directly to script authors to further improve processes. To implement continuous training.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Totango

AUGUST 14, 2020

Audience: When it comes to relaying feedback to internal stakeholders, what tools do you use to collect customer feedback, share it internally, and present it in a clear way? Collect & document feedback . Identify feedback provider and organization. As part of that we: . Map stakeholder type.

Accountability 158

Accountability Feedback Sales Upselling 158

ShepHyken

JUNE 10, 2016

Starting small, we continued to expand over the time period, until an inevitable problem comes as we started receiving customers’ feedback and complaints in a more regular basis. These include accountability, honesty, integrity and respect for others. In the case of J.W

Best practices 204

Best practices Customer Service SaaS Education 204

AWS Machine Learning

FEBRUARY 7, 2025

If you have a repository of documents that you need to turn into a knowledge base quickly, or simply want to test out the capabilities of Amazon Q Business without a large investment of time at the console, then this solution is for you. The user can provide feedback on the response through the Amazon Q web UI.

Best practices 78

Best practices Enterprise Accountability Consulting 78

AWS Machine Learning

MARCH 25, 2025

Scenario 5: Update facing insufficient capacity In scenarios where there isnt enough GPU capacity, SageMaker AI provides clear feedback about capacity constraints. For more information, check out the SageMaker AI documentation or connect with your AWS account team. Consider if you have an endpoint running on 30 ml.g6e.16xlarge

APIs 110

APIs Engineering Accountability Metrics 110

AWS Machine Learning

FEBRUARY 12, 2025

Prerequisites To use the LLM-as-a-judge model evaluation, make sure that you have satisfied the following requirements: An active AWS account. You can confirm that the models are enabled for your account on the Model access page of the Amazon Bedrock console. Document your evaluation configuration and parameters for reproducibility.

Metrics 100

Metrics Engineering Benchmark APIs 100

AWS Machine Learning

OCTOBER 23, 2024

This intuitive platform enables the rapid development of AI-powered solutions such as conversational interfaces, document summarization tools, and content generation apps through a drag-and-drop interface. The IDP solution uses the power of LLMs to automate tedious document-centric processes, freeing up your team for higher-value work.

Enterprise 88

Enterprise APIs Engineering Government 88

AWS Machine Learning

AUGUST 26, 2024

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Personalized content will be generated at every step, and collaboration within account teams will be seamless with a complete, up-to-date view of the customer.

Sales 130

Sales Accountability Feedback Metrics 130

Steve DiGioia

SEPTEMBER 16, 2016

We view feedback as a gift so it’s really important to close the loop. So we give tenants real time access to our systems to enable them to lodge and track maintenance, check their payment history and status, review their tenancy documentation and a range of other features. BM : Absolutely. . Click To Tweet. BF : My pleasure.

Real estate 257

Real estate Customer Experience Journey mapping Employee engagement 257

AWS Machine Learning

MARCH 28, 2024

A number of techniques are typically used to improve the accuracy and performance of an LLM’s output, such as fine-tuning with parameter efficient fine-tuning (PEFT) , reinforcement learning from human feedback (RLHF) , and performing knowledge distillation. This is a challenge you are often faced with when working with larger documents.

Telecommunications 137

Telecommunications Transportation Healthcare Accountability 137

CSM Magazine

NOVEMBER 7, 2024

Representatives learn to spot product feedback patterns after spending time with development teams. Sales teams master the delicate balance between solving problems and growing accounts — a skill set that strengthens any support interaction. What does this look like in action?

Customer Service 52

Customer Service Finance Sales Marketing 52

AWS Machine Learning

DECEMBER 29, 2022

Documents are a primary tool for record keeping, communication, collaboration, and transactions across many industries, including financial, medical, legal, and real estate. The millions of mortgage applications and hundreds of millions of W2 tax forms processed each year are just a few examples of such documents.

APIs 121

APIs Banking Real estate Healthcare 121

CCNG

APRIL 20, 2022

For example, a digitized agent coaching system enables team leaders to document their support interactions with agents and simultaneously capture key metrics about every touchpoint relevant to their routine. Contact centers should gather and mine employee feedback at every logical opportunity.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

CSM Magazine

NOVEMBER 18, 2024

Effective sharing of documents is essential for both businesses and individuals. Improved Accessibility Before planning on how to host a PDF online , it is important to learn that hosting PDF files online makes them readily available to an audience, as users can view these documents from any internet-connected device with ease.

Engineering 52

Engineering Analytics Accountability Feedback 52

AWS Machine Learning

SEPTEMBER 14, 2023

Document categorization or classification has significant benefits across business domains – Improved search and retrieval – By categorizing documents into relevant topics or categories, it makes it much easier for users to search and retrieve the documents they need. politics, sports) that a document belongs to.

APIs 125

APIs Government Accountability Engineering 125

AWS Machine Learning

JUNE 20, 2024

In addition, RAG architecture can lead to potential issues like retrieval collapse , where the retrieval component learns to retrieve the same documents regardless of the input. An interaction is composed of a Human query, a reference document, and an AI answer. Generation is the process of generating the final response from the LLM.

Metrics 138

Metrics Engineering Accountability Benchmark 138

Callminer

JANUARY 18, 2021

“The nature of a call center operator’s job is very sensitive, as there is account information available every time they assist a customer. Leverage a quality monitoring program for vital feedback. The corporate strategy has already been defined and is evident in the Mission Statement, Vision and Values documents.

Best practices 226

Best practices Call Center Contact Center Scripts 226