AWS Machine Learning

OCTOBER 9, 2024

Amazon Lookout for Metrics is a fully managed service that uses machine learning (ML) to detect anomalies in virtually any time-series business or operational metrics—such as revenue performance, purchase transactions, and customer acquisition and retention rates—with no ML experience required. To learn more, see the documentation.

Metrics 82

Metrics APIs Engineering Accountability 82

AWS Machine Learning

APRIL 19, 2023

The ability to effectively handle and process enormous amounts of documents has become essential for enterprises in the modern world. Due to the continuous influx of information that all enterprises deal with, manually classifying documents is no longer a viable option.

APIs 87

APIs Metrics Enterprise Best practices 87

AWS Machine Learning

JUNE 20, 2024

In addition, RAG architecture can lead to potential issues like retrieval collapse , where the retrieval component learns to retrieve the same documents regardless of the input. This makes it difficult to apply standard evaluation metrics like BERTScore ( Zhang et al.

Metrics 121

Metrics Engineering Accountability Benchmark 121

Callminer

JANUARY 18, 2021

They are an easy way to track metrics and discover trends within your agents. “The nature of a call center operator’s job is very sensitive, as there is account information available every time they assist a customer. Implement call centre etiquette tests regularly. This is short-sighted. ” – F. .”

Best practices 226

Best practices Call Center Contact Center Scripts 226

CX Accelerator

FEBRUARY 6, 2019

While we were looking at your account we saw some searches for McDonald Heating and Cooling and added that as a negative keyword to prevent any wrong number calls coming through your ads." I've never focused on this as a metric so I have a couple of questions - 1. How do you metric-ize this? So far it is looking great!

Contact Center 206

Contact Center B2C B2B Metrics 206

The Northridge Group

NOVEMBER 4, 2021

They learn that great coaches are deliberate about recognizing even small associate accomplishments, but also hold associates accountable for their improvements. While improving overall metrics is the end goal, coaching to metrics seldom brings sustainable results. Accountability is essential for coaches as well as associates.

Best practices 145

Best practices Coaching contact center associations Contact Center 145

CCNG

APRIL 20, 2022

For example, a digitized agent coaching system enables team leaders to document their support interactions with agents and simultaneously capture key metrics about every touchpoint relevant to their routine. Analysts can correlate workflow intelligence with desired outcomes such as CSAT, NPS, FCR and other vital metrics.?

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Scripts 74

Scripts Metrics APIs Healthcare 74

AWS Machine Learning

AUGUST 7, 2024

To find an answer, RAG takes an approach that uses vector search across the documents. Rather than scanning every single document to find the answer, with the RAG approach, you turn the texts (knowledge base) into embeddings and store these embeddings in the database. Generate questions from the document using an Amazon Bedrock LLM.

APIs 122

APIs Chatbots Metrics Education 122

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 84

Accountability Best practices Scripts Engineering 84

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 1: Classification and extraction of documents.

Analytics 78

Analytics APIs Healthcare Big data 78

AWS Machine Learning

JUNE 5, 2024

You can use Amazon Comprehend to identify the language of the text; extract key phrases, places, people, brands, or events; understand sentiment about products or services; and identify the main topics from a library of documents. Prerequisites Before diving into this use case, complete the following prerequisites: Set up an AWS account.

APIs 103

APIs Metrics Accountability Enterprise 103

AWS Machine Learning

OCTOBER 29, 2024

Observability refers to the ability to understand the internal state and behavior of a system by analyzing its outputs, logs, and metrics. Security – The solution uses AWS services and adheres to AWS Cloud Security best practices so your data remains within your AWS account.

Best practices 103

Best practices Feedback Metrics APIs 103

AWS Machine Learning

AUGUST 26, 2024

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Personalized content will be generated at every step, and collaboration within account teams will be seamless with a complete, up-to-date view of the customer.

Sales 116

Sales Accountability Feedback Metrics 116

AWS Machine Learning

SEPTEMBER 16, 2024

Workflow of RAG Orchestration The RAG orchestration generally consists of two steps: Retrieval – RAG fetches relevant documents from an external data source using the generated search queries. When presented with the search queries, the RAG-based application searches the data source for relevant documents or passages.

Enterprise 108

Enterprise Accountability APIs Metrics 108

Wowdesk Blog

MAY 6, 2020

The manual complaint practice causes a lack of key factors like accountability, on-time resolution, monitoring, and documentation – things that can worsen the whole experience for your guests. The biggest problem today is a lack of complaint documentation. Whenever things go wrong, the blame game starts between staff.

Management 111

Management Accountability Enterprise Analytics 111

AWS Machine Learning

SEPTEMBER 14, 2023

Document categorization or classification has significant benefits across business domains – Improved search and retrieval – By categorizing documents into relevant topics or categories, it makes it much easier for users to search and retrieve the documents they need. politics, sports) that a document belongs to.

APIs 114

APIs Government Accountability Engineering 114

CCNG

OCTOBER 19, 2022

Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. CCMC, 2017) Customer Experience Metrics and Data Learn how to measure Customer Experience 21% of companies have developed their own KPIs to track customer experience. over the last two years, 2.4 IDC, 2022).

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

AWS Machine Learning

SEPTEMBER 25, 2024

In this post, we explore how Amazon Bedrock Knowledge Bases address the use case of numerical analysis across a number of documents. Although this approach holds a lot of promise for textual documents, the presence of non-textual elements, such as tables, pose a significant challenge. This action initiates the workflow.

APIs 114

APIs Call flow Accountability Technology 114

AWS Machine Learning

JANUARY 12, 2023

However, this can mean processing customer data in the form of personally identifiable information (PII) in relation to activities such as purchases, returns, use of flexible payment options, and account management. The team used code examples in the documentation to accelerate the proof of concept and quickly proved potential within a day.

Engineering 124

Engineering APIs Accountability Metrics 124

AWS Machine Learning

MAY 2, 2024

As new embedding models are released with incremental quality improvements, organizations must weigh the potential benefits against the associated costs of upgrading, considering factors like computational resources, data reprocessing, integration efforts, and projected performance gains impacting business metrics.

Benchmark 119

Benchmark Metrics Enterprise APIs 119

AWS Machine Learning

NOVEMBER 20, 2024

By narrowing down the search space to the most relevant documents or chunks, metadata filtering reduces noise and irrelevant information, enabling the LLM to focus on the most relevant content. This approach narrows down the search space to the most relevant documents or passages, reducing noise and irrelevant information.

Construction 110

Construction APIs Metrics Accountability 110

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

Government 87

Government Management APIs Accountability 87

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).

Chatbots 119

Chatbots Engineering APIs Technology 119

ChurnZero

OCTOBER 8, 2021

For instance, let’s say you’re a growing business needing document management software to securely store your business documentation. You start as a company of 10, signing up every employee with a Google Drive account. Understanding Customer Success vectors as an upgrade to KPI metrics. This is where you’re heading.

SaaS 98

SaaS Metrics B2B Enterprise 98

Nicereply

FEBRUARY 1, 2022

Review Your Metrics. Take a look at the metrics you’re currently tracking. If you’re struggling to decide on which metrics to use, we’ve suggested some options here. Geckoboard suggests growing teams must track these five customer support metrics : First Reply Time. Are you happy with your CSAT results

Customer Support 97

Customer Support Metrics Feedback Accountability 97

AWS Machine Learning

SEPTEMBER 27, 2023

Solution overview MDaudit built an intelligent document processing (IDP) solution, SmartScan.ai. Designed with client-level isolation at the document level, MDaudit customers start by uploading their ADR documents via a web portal to Amazon Simple Storage Service (Amazon S3). can process scanned PDFs without manual review.

Healthcare 117

Healthcare Engineering SaaS Analytics 117

AWS Machine Learning

NOVEMBER 20, 2023

A typical RAG solution for knowledge retrieval from documents uses an embeddings model to convert the data from the data sources to embeddings and stores these embeddings in a vector database. When a user asks a question, it searches the vector database and retrieves documents that are most similar to the user’s query.

APIs 114

APIs Entertainment Accountability Customer Experience 114

AWS Machine Learning

DECEMBER 29, 2022

Documents are a primary tool for record keeping, communication, collaboration, and transactions across many industries, including financial, medical, legal, and real estate. The millions of mortgage applications and hundreds of millions of W2 tax forms processed each year are just a few examples of such documents.

APIs 105

APIs Banking Real estate Healthcare 105

AWS Machine Learning

AUGUST 15, 2024

Lastly, if you don’t want to set up custom integrations with large data sources, you can simply upload your documents and support multi-turn conversations. The text generation LLM can optionally be used to create the search query and synthesize a response from the returned document excerpts.

Chatbots 120

Chatbots Banking APIs Enterprise 120

AWS Machine Learning

SEPTEMBER 20, 2024

Use cases overview Some key use cases for Amazon Q Business for organizations include: Providing grounded responses to employees: An organization can deploy Amazon Q Business on their internal data, documents, products, and services. Improvements in these metrics can indicate productivity gains.

Wireless 93

Wireless Enterprise APIs Chatbots 93

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 102

Best practices Metrics Feedback Enterprise 102

AWS Machine Learning

MARCH 28, 2024

For example, the training data used for BloombergGPT is 51% domain-specific documents, including financial news, filings, and other financial materials. An SEC filing is a financial statement or other formal document submitted to the US Securities and Exchange Commission (SEC). This creates a large number of documents over the years.

Finance 113

Finance Metrics Banking Engineering 113

AWS Machine Learning

NOVEMBER 22, 2023

An intelligent document processing (IDP) project usually combines optical character recognition (OCR) and natural language processing (NLP) to read and understand a document and extract specific terms or words. Define goals and metrics – The function needs to deliver value to the organization in different ways.

Finance 98

Finance Best practices APIs Accountability 98

AWS Machine Learning

APRIL 17, 2024

Metrics allow teams to understand workload behavior and optimize resource allocation and utilization, diagnose anomalies, and increase overall infrastructure efficiency. Metrics are exposed to Amazon Managed Service for Prometheus by the neuron-monitor DaemonSet, which deploys a minimal container, with the Neuron tools installed.

APIs 114

APIs Metrics Accountability Management 114

AWS Machine Learning

DECEMBER 5, 2022

Whether it’s registering at a website, transacting online, or simply logging in to your bank account, organizations are actively trying to reduce the friction their customers experience while at the same time enhance their security, compliance, and fraud prevention measures. The following diagram outlines the process.

Metrics 71

Metrics Best practices Banking APIs 71

GetFeedback

JANUARY 19, 2020

One caveat: don’t take this as a model for the only or the right way to document a journey map. Document the customer’s emotional reaction. You need to keep a pulse on the various players in a customer account who have a say in purchase decisions. Best Metric: CSAT. Best Metric: CSAT. Click here to enlarge map) .

Surveys 146

Surveys Journey mapping Feedback B2B 146