ShepHyken
DECEMBER 2, 2024
Customers today are more educated and demanding than ever before. Transaction Taxonomy: Make an account of the different types of transactions you are already doing. A frictionless experience leads to happy customers and a stronger relationship with the brand.
Customer Service Life
OCTOBER 13, 2020
Properly authenticating the account. Leaving complete account notes for the next person who interacts with the customer. Starting a blog about customer service became instant accountability for me. Quality as accountability. So as I was recently evaluating my team, I was reminded of the importance of being accountable.
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CSM Magazine
JANUARY 28, 2025
Companies vested in customer success turn to education as a way to engage their audience. Whether delivered through an online knowledge base , interactive webinars, or in-platform tutorials, customer education ensures your users not only understand your offering but also develop a deeper connection to your brand.
Beyond Philosophy
JUNE 1, 2023
They were asking for the account number right off the bat. The senior managers thought customers would be ready to present their account numbers upon getting through the call center queue. The quicker the call center employee had the account number, the faster they could resolve the issue and have their employee process another call.
Beyond Philosophy
MAY 28, 2021
The senior account manager handled the most critical accounts. Then it cascaded down from there in account management seniority to the smaller accounts, which a telephone account manager managed. So they focused on that 20 percent, which left the other ones without an account manager, effectively.
Steve DiGioia
MARCH 22, 2021
Do you use signage, a listing on the menu, or are your employees educated enough to properly inform any customer who asks? Food, Allergy, Research, & Education, each year in the U.S., Great customer service accounts for all the potential needs of a customer. This is more important than you may realize. According to F.A.R.E.
Help Scout
JULY 15, 2021
When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.
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